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Psychological Effects and Their Role in Online Privacy Interactions: A Review
Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), Institutionen för matematik och datavetenskap (from 2013). (Prisec, Privacy and Security)ORCID-id: 0000-0001-7384-4552
Department of Industrial Engineering, Tel Aviv University, Israel.
Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), Institutionen för matematik och datavetenskap (from 2013). (Prisec, Privacy and Security)ORCID-id: 0000-0002-9980-3473
Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Centrum för tjänsteforskning (from 2013). Karlstads universitet, Fakulteten för humaniora och samhällsvetenskap (from 2013), Institutionen för sociala och psykologiska studier (from 2013).ORCID-id: 0000-0001-8102-8168
2020 (engelsk)Inngår i: IEEE Access, E-ISSN 2169-3536, Vol. 8, s. 21236-21260Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Because of the increasing dependency on online technologies in even the most ordinary activities, people have to make privacy decisions during everyday online interactions. Visual design often influences their choices. Hence, it is in the hands of choice architects and designers to guide users towards specific decision outcomes. This “nudging” has gained much interest among scholars in interdisciplinary research, resulting in experimental studies with visual cues that may have the potential to alter attitudes and behaviors. Attitude and behavior changes are often attributed to several psychological effects manifesting in cognitive processing and decision-making. This article presents the results of a systematic literature review carried out to identify which psychological effects have been previously studied in the context of online privacy interactions. Subsequently, fifteen articles were selected and thoroughly reviewed, resulting in the identification of twenty psychological effects. The visual cues triggering these effects were recognized and classified against their capabilities to alter privacy attitudes and behaviors. Specifically, the visual cues were divided into two categories: privacy-enhancing and privacy-deteriorating. This review discusses the applicability of such cues in research and UI design. Further, the findings are discussed against the existing research on digital nudges. The authors conclude with a discussion on issues of research quality in the privacy-related field and outline the road to improvement.

sted, utgiver, år, opplag, sider
IEEE, 2020. Vol. 8, s. 21236-21260
Emneord [en]
HCI, privacy, decision-making, attitude, behaviour, visual cues, design
HSV kategori
Forskningsprogram
Datavetenskap
Identifikatorer
URN: urn:nbn:se:kau:diva-76668DOI: 10.1109/ACCESS.2020.2969562OAI: oai:DiVA.org:kau-76668DiVA, id: diva2:1391616
Prosjekter
Privacy & Us, 4961
Forskningsfinansiär
EU, Horizon 2020Tilgjengelig fra: 2020-02-05 Laget: 2020-02-05 Sist oppdatert: 2020-02-06bibliografisk kontrollert

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Kitkowska, AgnieszkaMartucci, LeonardoWästlund, Erik

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