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Co-design: From expert- to user-driven ideas in public service design
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-2887-2463
Griffith University, Australia.
Griffith University, Australia.ORCID iD: 0000-0003-2536-3767
2019 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 21, no 11, p. 1595-1619Article in journal (Refereed) Published
Abstract [en]

While co-design with users has evolved as a promising approach to service innovation, it remains unclear how it can be used in public service contexts. This article addresses this knowledge gap by applying a co-design framework during the ideation stage of six public service design projects. The findings provide insights into (a) recruiting and sensitizing suitable service users, (b) conditions enabling users to co-design ideas, and (c) requirements for implementation of user-driven ideas. The article contributes an approach that shifts public service design away from an expert-driven process towards enabling users as active and equal idea contributors. © 2019, © 2019 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.

Place, publisher, year, edition, pages
Taylor & Francis, 2019. Vol. 21, no 11, p. 1595-1619
National Category
Other Social Sciences
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-73564DOI: 10.1080/14719037.2019.1619810ISI: 000483510400002Scopus ID: 2-s2.0-85067560394OAI: oai:DiVA.org:kau-73564DiVA, id: diva2:1336785
Available from: 2019-07-10 Created: 2019-07-10 Last updated: 2020-05-22Bibliographically approved

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Trischler2019(2732 kB)400 downloads
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Trischler, Jakob

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CiteExportLink to record
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  • apa
  • ieee
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  • de-DE
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