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To Be, or Not to Be Notified: Eliciting Privacy Notification Preferences for Online mHealth Services
Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), Institutionen för matematik och datavetenskap (from 2013).
Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), Institutionen för matematik och datavetenskap (from 2013).
(Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
Abstract [en]

Millions of people are tracking and quantifying their fitness and health, and entrust online mobile health (mhealth) services with storing and processing their sensitive personal data. Ex post transparency-enhancing tools (TETs) enable users to keep track of how their personal data are processed, and represent important building blocks to understand privacy implications and control one’s online privacy. Particularly, privacy notifications provide users of TETs with the insight necessary to make informed decision about controlling their personal data that they have disclosed previously. To investigate the notification preferences of users of online mhealth services, we conducted an online study. We analysed how notification scenarios can be grouped contextually, and how user preferences with respect to being notified relate to intervenability. Moreover, we examined to what extent ex post notification preferences correlate with privacy personas established in the context of trust in and reliability of online data services. Based on our findings, we discuss the implications for the design of usable ex post TETs.

Nyckelord [en]
privacy, transparency-enhancing tool, usability, personas, mhealth
Nationell ämneskategori
Människa-datorinteraktion (interaktionsdesign) Annan data- och informationsvetenskap
Forskningsämne
Datavetenskap
Identifikatorer
URN: urn:nbn:se:kau:diva-71118OAI: oai:DiVA.org:kau-71118DiVA, id: diva2:1289389
Anmärkning

The manuscript is currently under submission and represent a preliminary entry created to satisfy the prerequisites for the licentiate thesis. The record will be finalised and adapted (type will change from Manuscript to Proceedings) once the publication is accepted for publishing.

Tillgänglig från: 2019-02-18 Skapad: 2019-02-18 Senast uppdaterad: 2019-06-14Bibliografiskt granskad
Ingår i avhandling
1. Towards Usable Transparency via Individualisation
Öppna denna publikation i ny flik eller fönster >>Towards Usable Transparency via Individualisation
2019 (Engelska)Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

The General Data Protection Regulation grants data subjects the legal rights of transparency and intervenability. Ex post transparency provides users of data services with insight into how their personal data have been processed, and potentially clarifies what consequences will or may arise due to the processing of their data. Technological artefacts, ex post transparency-enhancing tools (TETs) convey such information to data subjects, provided the TETs are designed to suit the predisposition of their audience. Despite being a prerequisite for transparency, however, many of the TETs available to date lack usability in that their capabilities do not reflect the needs of their final users.

The objective of this thesis is therefore to systematically apply the concept of human-centred design to ascertain design principles that demonstrably lead to the implementation of a TET that facilitates ex post transparency and supports intervenability. To this end, we classify the state of the art of usable ex post TETs published in the literature and discuss the gaps therein. Contextualising our findings in the domain of fitness tracking, we investigate to what extent individualisation can help accommodate the needs of users of online mobile health services. We introduce the notion of privacy notifications as a means to inform data subjects about incidences worthy of their attention and examine how far privacy personas reflect the preferences of distinctive groups of recipients. We suggest a catalogue of design guidelines that can serve as a basis for specifying context-sensitive requirements for the implementation of a TET that leverages privacy notifications to facilitate ex post transparency, and which also serve as criteria for the evaluation of a future prototype.

Ort, förlag, år, upplaga, sidor
Karlstad: Karlstads universitet, 2019. s. 140
Serie
Karlstad University Studies, ISSN 1403-8099 ; 2019:8
Nyckelord
Data transparency, General Data Protection Regulation (GDPR), Human-centred design, Human-computer interaction (HCI), Information privacy, Intervenability, Mobile health (mhealth), Transparency-enhancing tool (TET), Usability
Nationell ämneskategori
Människa-datorinteraktion (interaktionsdesign) Interaktionsteknik Medieteknik
Forskningsämne
Datavetenskap
Identifikatorer
urn:nbn:se:kau:diva-71120 (URN)978-91-7867-003-1 (ISBN)978-91-7867-008-6 (ISBN)
Presentation
2019-05-23, 1B309, Karlstad university, Karlstad, 10:00 (Engelska)
Opponent
Handledare
Forskningsfinansiär
EU, Horisont 2020, 675730
Anmärkning

Paper 2 ingick som manuskript i avhandlingen, nu publicerad.

Tillgänglig från: 2019-05-02 Skapad: 2019-02-28 Senast uppdaterad: 2019-09-18Bibliografiskt granskad

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Institutionen för matematik och datavetenskap (from 2013)
Människa-datorinteraktion (interaktionsdesign)Annan data- och informationsvetenskap

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