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Page Owner Comments on Page User Posts. A PilotStudy of Three Swedish Municipalities
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0002-0419-1647
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).ORCID iD: 0000-0001-6826-3358
2018 (English)In: Proceedings of the International Conference EGOV-CeDEM-ePart 2018 / [ed] Virkar, S., Parycek, P., Edelmann, N., Glassey, O., Janssen, M., Scholl, H J., Tambouris, E., 2018, p. 81-89Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we present a pilot study of page owner comments on page user posts.Analysed data consist of the page user posts on three Swedish municipalities Facebook pages inone month. In general, it can be concluded that all three municipalities comment on page userposts to quite a large or even large extent (92%, 69% and 52%). The 42-page user posts thatwere left uncommented mainly belong to the categories of expressing an opinion, sharinginformation and requesting information. Taken together, these categories were identified in 76percent of the analysed page user posts. Because they are also the top three categories for userposts in general, further questions are prompted as to where municipalities satisfy requests forinformation or if other users provide answers.

Place, publisher, year, edition, pages
2018. p. 81-89
Keywords [en]
social media, Facebook, page owner comments, page user posts, content analysis
National Category
Information Systems
Research subject
Information Systems
Identifiers
URN: urn:nbn:se:kau:diva-69315ISBN: 978-3-903150-22-5 (print)OAI: oai:DiVA.org:kau-69315DiVA, id: diva2:1249482
Conference
EGOV-CeDEM-ePART Conference 3-5 sep Danube University Krems, Austria
Available from: 2018-09-19 Created: 2018-09-19 Last updated: 2019-02-28Bibliographically approved

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Bellström, PeterPettersson, John Sören

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf