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Sharing Information with Web Services: A Mental Model Approach in the Context of Optional Information
Technische Universität Darmstadt, Darmstadt, Germany.
Technische Universität Darmstadt, Darmstadt, Germany.
Karlstad University, Faculty of Health, Science and Technology (starting 2013), Department of Mathematics and Computer Science (from 2013). Technische Universität Darmstadt, Darmstadt, Germany.ORCID iD: 0000-0003-2674-4043
2017 (English)In: Human Aspects of Information Security, Privacy and Trust: 5th International Conference, HAS 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings / [ed] Tryfonas, T, Springer, 2017, p. 675-690Conference paper, Published paper (Refereed)
Abstract [en]

Web forms are a common way for web service providers to collect data from their users. Usually, the users are asked for a lot of information while some items are labeled as optional and others as mandatory. When filling in the web form, users have to decide, which data, often of personal and sensitive nature, they want to share. The factors that influence the decision whether or not to share some information has been studied in the literature in various contexts. However, it is unclear to which extent their results can be transferred to other contexts. In this work we conduct a qualitative user study to verify, whether the reasons for sharing optional information from previous studies [12] are relevant for the context of interacting with a commercial website. We found, that only a few of them were named by the participants of our study.

Place, publisher, year, edition, pages
Springer, 2017. p. 675-690
Series
Lecture Notes in Computer Science, ISSN 0302-9743, E-ISSN 1611-3349 ; 10292
Keywords [en]
Web forms, Optional fields, Mental models, Interviews
National Category
Electrical Engineering, Electronic Engineering, Information Engineering
Research subject
Computer Science
Identifiers
URN: urn:nbn:se:kau:diva-48085DOI: 10.1007/978-3-319-58460-7_46ISI: 000431846800046OAI: oai:DiVA.org:kau-48085DiVA, id: diva2:1078876
Conference
HAS 2017: 5th International Conference on Human Aspects of Information Security, Privacy, and Trust, Vancouver, Canada, July 9-14, 2017
Available from: 2017-03-06 Created: 2017-03-06 Last updated: 2019-05-21Bibliographically approved

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Volkamer, Melanie

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  • apa
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