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Strategic Choices In IT-Enabled Occassions of Knowledge Acquisition: The Role of Information Technology & the Effects on Service Development
2005 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Organizations of today compete more on knowledge than on any other aspect. The knowledge held within one organization distinguishes it from others by what it renders its holders, the employees, and in turn the organization. Knowledge is of particular interest to service firms where it constitutes the very core of all service activities, service functions as well as service outcomes. To these organizations developing a competitive edge entails constant knowledge development that is reflected in the service development processes. Customers are an important source to knowledge and information technology (IT) one channel to reach and create a dialogue with that source. The focus of this analytical paper is on strategic choices of IT-enabled knowledge acquisition opportunities concerning customer-held knowledge for service development processes. The paper illuminates the complexity of such strategic choices, the role of IT in theses occasions and the effects on the firms service development

Ort, förlag, år, upplaga, sidor
Nacogdoches, Texas, USA: The International Academy of E-Business , 2005.
Nyckelord [en]
Information Technology, Knowledge Acquisition, Service Development
Nationell ämneskategori
Systemvetenskap, informationssystem och informatik
Forskningsämne
Informatik
Identifikatorer
URN: urn:nbn:se:kau:diva-23817ISBN: 0970795548 (tryckt)OAI: oai:DiVA.org:kau-23817DiVA, id: diva2:597581
Konferens
The E-Business Review, Vol. V
Anmärkning

Distrubution: Send an email to: Niklas.Johansson@kau.se

Tillgänglig från: 2013-01-22 Skapad: 2013-01-22 Senast uppdaterad: 2018-01-11

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Johansson, Niklas

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Johansson, Niklas
Systemvetenskap, informationssystem och informatik

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Totalt: 21 träffar
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
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  • nn-NB
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