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Facebook usage in government: A case study of information content
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för informatik och projektledning. (Centrum för HumanIT)ORCID-id: 0000-0002-6227-1784
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för informatik och projektledning. (Informatik och Projektledning)ORCID-id: 0000-0002-0419-1647
Karlstads universitet, Fakulteten för ekonomi, kommunikation och IT, Avdelningen för informatik och projektledning. (Informatik och Projektledning)
2012 (engelsk)Inngår i: AMCIS 2012 Proceedings. Paper 11, Atlanta: Association for Information Systems , 2012Konferansepaper, Publicerat paper (Fagfellevurdert)
Abstract [en]

Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.

sted, utgiver, år, opplag, sider
Atlanta: Association for Information Systems , 2012.
Emneord [en]
social networking services (SNSs), Facebook usage, government, Government 2.0, information content
HSV kategori
Forskningsprogram
Informatik
Identifikatorer
URN: urn:nbn:se:kau:diva-14801ISBN: 978-0-615-66346-3 (tryckt)OAI: oai:DiVA.org:kau-14801DiVA, id: diva2:552643
Konferanse
18th Americas Conference on Information Systems, Seattle, Washington August 9-11, 2012
Tilgjengelig fra: 2012-09-14 Laget: 2012-09-14 Sist oppdatert: 2019-07-12bibliografisk kontrollert

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Magnusson, MonikaBellström, PeterThorén, Claes

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Totalt: 421 treff
RefereraExporteraLink to record
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  • apa
  • harvard1
  • ieee
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annet språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf