kau.se
Please wait ...
Simple search
Advanced search -
Research publications
Advanced search -
Student theses
Statistics
English
Svenska
Norsk
Jump to content
Change search
Search
Search
Only documents with full text in DiVA
Cite
Export
BibTex
CSL-JSON
CSV 1
CSV 2
CSV 3
CSV 4
CSV 5
CSV all metadata
CSV all metadata version 2
RIS
Mods
MARC-XML
ETDMS
Link to record
Permanent link
https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-16917
Direct link
http://kau.diva-portal.org/smash/record.jsf?pid=diva2:590516
Cite
Citation style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
More styles
Language
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
More languages
Output format
html
text
asciidoc
rtf
html
text
asciidoc
rtf
Create
Close
Analysis, Planning, Improvisation and Control in the Development of New Services - Some Swedish Experiences
Haglund, Lars
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group. Karlstad University, Faculty of Economic Sciences, Communication and IT, Centre for HumanIT.
Edvardsson, Bo
Karlstad University, Faculty of Economic Sciences, Communication and IT, Service Research Center. Karlstad University, Faculty of Economic Sciences, Communication and IT, Department of Business Administration. Karlstad University, Faculty of Economic Sciences, Communication and IT, The Service and Market Oriented Transport Research Group.
ORCID iD:
0000-0003-2705-0836
Mattsson, J.
1994 (English)
In:
Service Industries Journal 1995Presenterad vid: Report presented at 4th Quality in Services Symposium i Newark, Conn., U.S.A
Article in journal (Refereed)
Place, publisher, year, edition, pages
1994.
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN:
urn:nbn:se:kau:diva-16917
OAI: oai:DiVA.org:kau-16917
DiVA, id:
diva2:590516
Available from:
2013-01-21
Created:
2013-01-21
Last updated:
2019-07-09
Open Access in DiVA
No full text in DiVA
Authority records
Haglund, Lars
Edvardsson, Bo
Search in DiVA
By author/editor
Haglund, Lars
Edvardsson, Bo
By organisation
Service Research Center
Department of Business Administration
The Service and Market Oriented Transport Research Group
Centre for HumanIT
On the subject
Business Administration
Search outside of DiVA
Google
Google Scholar
urn-nbn
Altmetric score
urn-nbn
Total: 64 hits
Cite
Export
BibTex
CSL-JSON
CSV 1
CSV 2
CSV 3
CSV 4
CSV 5
CSV all metadata
CSV all metadata version 2
RIS
Mods
MARC-XML
ETDMS
Link to record
Permanent link
https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-16917
Direct link
http://kau.diva-portal.org/smash/record.jsf?pid=diva2:590516
Cite
Citation style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
apa
ieee
modern-language-association-8th-edition
vancouver
apa.csl
Other style
More styles
Language
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
More languages
Output format
html
text
asciidoc
rtf
html
text
asciidoc
rtf
Create
Close
v. 2.41.0
|
WCAG
|
Karlstad University
|
University Library
|
Researchers support
DiVA
Logotyp