Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
What happened with the leviathan of the Public Sector?: The challenges of vertical coordination in regional public organizations and its effect on public value
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013).
2021 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Putting the capability to satisfy citizens’ needs at the heart of public organizations, public value has been argued to be the ultimate goal of public sector programs and policies. However, the contemporary public sector’s complex and multilevel structures has led to limited information processing between the various levels within organizations. Such vertical fragmentation has created issues in vertical coordination, hampering the efficiency and effectiveness of the regional public sector. Addressing these issues, the aim of this thesis is twofold. First, this thesis aims to describe and explain public organizations’ coordination challenges. Second, this thesis aims to elaborate on the implications of this explanation to create a deeper understanding of how these challenges affect public organizations’ ability to perform public service that adds to public value. In order to reach the aim, quantitative and qualitative methods have been used. The empirical base consists of two questionnaire studies (930 public transport users in the first and 921 in the second), as well as a comprehensive interview and documentation study with 11 respondents representing 11 Regional Public Transport Authorities and their respective policy documents. In this thesis, I argue that vertical specialization has brought conditions where each level interprets the regulations and policy documents based on their own individual preconditions such as individual ideologies and self-interests, as well as attitudes and relationships between different divisions. As such, these preconditions influence the outcome of rules and regulations that were created with the purpose of reforming the public sector. Further, the thesis outlines how the same individual precondition may act as a structural filter on the flow of information about citizens’ needs, influencing the distribution of information upstream in the organization. If we neglect these conditions and focus only on the rules and regulations, we risk missing aspects that influence the organization and its coordination outcome and, in turn, the citizen. 

Abstract [en]

For long, private-sector managerial techniques of organizational resources have been applied to the public sector, with the assumption that the application of these techniques will improve the efficiency of public service. The use of these techniques has resulted in a “patchwork quilt” of various public and private actors acting on several territorial levels. Such structure has resulted in vertical specialization where tasks and responsibility are divided with narrow field of competencies creating a fragmented organization that is dependent on information processing and coordination.

This thesis elaborates on the coordination challenges brought by the devolution of functions and specialization in the vertical organization. It was found that despite the efforts to meet the recognized efficiency problems, public sector has created organizations that are dependent on information processing and coordination in order to function effectively, but with a structure and norms that struggles with such activities. The leviathan of the public sector is no longer constituted by a sovereign state but by the effect of the lack of communication between the various levels of a fragmented and complex public organization. Despite its normative flavor, this thesis elaborates on why it appears that the core solution of vertical coordination might be increased focus on interaction between individuals.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2021. , p. 93
Series
Karlstad University Studies, ISSN 1403-8099 ; 2021:3
Keywords [en]
Coordination, Citizen Needs, Organizational Learning, Public Reform, Public Value, Regional Public Organizations
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-81956ISBN: 978-91-7867-184-7 (print)ISBN: 978-91-7867-185-4 (electronic)OAI: oai:DiVA.org:kau-81956DiVA, id: diva2:1511954
Public defence
2021-02-12, 11D 227, 13:00 (English)
Opponent
Supervisors
Available from: 2021-01-22 Created: 2020-12-21 Last updated: 2022-11-16Bibliographically approved
List of papers
1. Relevant and Preferred Public Service: A study of user experiences and value creation in public transit
Open this publication in new window or tab >>Relevant and Preferred Public Service: A study of user experiences and value creation in public transit
2016 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 18, no 1, p. 65-90Article in journal (Refereed) Published
Abstract [en]

When public service success is dependent upon creating value that attracts users, public managers can benefit from adopting private sector principles. This article draws on the theory of attractive quality and strategic management research to focus on the theoretical and managerial implications of how organizations' resource allocations affect user experiences. The present study shows how public transit organizations' achievement of twenty-five different service requirements affected their offerings' relevance and preference among 930 users. This article increases the understanding of how strategic choices and prioritization between various service requirements affect both the effectiveness and efficiency of (public) service offerings.

Keywords
service management, user experiences, public transit, theory of attractive quality, value creation
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-33395 (URN)10.1080/14719037.2014.957343 (DOI)000363978200004 ()
Available from: 2014-08-15 Created: 2014-08-15 Last updated: 2022-11-16Bibliographically approved
2. Organizational structure and learning in public transport
Open this publication in new window or tab >>Organizational structure and learning in public transport
(English)Manuscript (preprint) (Other academic)
Keywords
Organizational learning, Organizational structure, Information processing, Public transport, Changing demands, Policy programs
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-81923 (URN)
Available from: 2020-12-21 Created: 2020-12-21 Last updated: 2021-09-30Bibliographically approved
3. The life cycle of quality attributes: A study of how public transport quality attributes changes over time
Open this publication in new window or tab >>The life cycle of quality attributes: A study of how public transport quality attributes changes over time
(English)Manuscript (preprint) (Other academic)
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-81935 (URN)
Available from: 2020-12-21 Created: 2020-12-21 Last updated: 2022-11-16Bibliographically approved
4. Preconditions of Coordination in Regional Public Organizations
Open this publication in new window or tab >>Preconditions of Coordination in Regional Public Organizations
2024 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 26, no 4, p. 988-1012Article in journal (Other academic) Published
Abstract [en]

Involving several levels ranging from policy-making to service delivery, the coordination of regional public organizations is a complex matter. This paper explores how relational preconditions affect regional public organizations’ coordination activities and outcomes. A model is developed that links relational preconditions to coordination outcomes. Even though the coordination mechanisms and instruments are used, the coordination outcome might vary based on the individuals and the relationships among individuals. This study suggests that the use of coordination mechanisms and in turn coordination outcome, is affected by the individuals’ personal beliefs and personal relationships as well as trust in the vertical organization.

Place, publisher, year, edition, pages
Taylor & Francis, 2024
Keywords
Regional public organizations, vertical coordination, preconditions of coordination, coordination mechanisms, coordination instruments
National Category
Business Administration Economics
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-81924 (URN)10.1080/14719037.2022.2134915 (DOI)000870131100001 ()2-s2.0-85140258439 (Scopus ID)
Note

The article was included as a manuscript in Davoudi's (2021) doctoral thesis 'What happened with the leviathan of the Public Sector?: The challenges of vertical coordination in regional public organizations and its effect on public value’ 

Available from: 2020-12-21 Created: 2020-12-21 Last updated: 2024-04-16Bibliographically approved

Open Access in DiVA

fulltext(1956 kB)459 downloads
File information
File name FULLTEXT02.pdfFile size 1956 kBChecksum SHA-512
df17de927e8fa51b16f1cfd2f7a0b25e3996d94be3dad1df51b3f2ac78ca6454d2e2d5c576ab87b4b01b30c06e87ebd6a91e8ce26d585139af8b8155ff86e5c7
Type fulltextMimetype application/pdf
Forskningspodden med Sara Davoudi(29971 kB)37 downloads
File information
File name AUDIO01.mp3File size 29971 kBChecksum SHA-512
7e30fb7e31bf777263b954547c56ebe3206c4a56d59fe21066eb61e2e318143ad2a6dba4e4378c42ee383c1cc486a8d1c74341b18eb0d0a7ffed470419006689
Type audioMimetype audio/mpeg

Authority records

Davoudi, Sara

Search in DiVA

By author/editor
Davoudi, Sara
By organisation
Karlstad Business School (from 2013)
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 461 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 1920 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf