Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Framing service innovation in healthcare
Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Karlstad Business School (from 2013). Karlstad University, Faculty of Arts and Social Sciences (starting 2013), Service Research Center (from 2013).ORCID iD: 0000-0002-8520-0006
2021 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Healthcare faces multiple challenges. Besides a raging pandemic have the number of people struggling with mental illness and chronic illnesses increased. Service innovation is a possible way of meeting these problems. However, service innovation is a scattered concept, with many different conceptualizations and schools of thought, all providing vital research aspects. Research has unraveled three elements that form different approaches for service innovation research. Healthcare also offers a complex context for conducting change and service innovation, containing prerequisites challenging previous understanding and conceptualizations of service innovation.

To study service innovation in healthcare and to clarify research, this thesis aims to develop a framework for service innovation that relates and differentiates three approaches and their key characteristics and to determine how the prerequisites for healthcare relate to this framework, and finally to study, test, and illustrate the framework in the empirical context. 

The thesis builds upon three studies and four individual papers. The studies consist of one literature review, providing the conceptual groundwork for constructing the framework, and two empirical studies assessing and further developing the framework. The individual papers uses the empirical studies and depart from the different approaches to service innovation and healthcare prerequisites, providing key insights and clarifying the different approaches' strengths and weaknesses. The proposed framework recognizes the need for multiple service innovation research approaches since no single approach is enough to study the multifaceted service innovation phenomena in healthcare. The individual papers also contribute to the growing literature stream addressing service innovation in healthcare by describing social entrepreneurs' motivation during the service innovation process and explaining some of the effects of different service innovation types.

Abstract [en]

There is an urgent need for service innovation in healthcare, and further research and knowledge supporting healthcare organizations' efforts for service innovation are essential. Simultaneously, service innovation is a fuzzy concept and is growing in diverse directions. This thesis aims to create a framework for service innovation encompassing healthcare's prerequisites and, by empirical studies, provide valuable insights for service innovation research and healthcare practice. In doing so, the thesis offers conceptual clarity to the concept of service innovation, where different service innovation approaches unravel previous preconceptions of research, together forming a framework for service innovation. The empirical findings show that service innovation is highly beneficial for healthcare organizations, leading to organizational performance and customer satisfaction. Furthermore, the findings illustrate that there is much to gain for healthcare organizations not to undertake service innovation alone, as healthcare customers and other actors' participation play a crucial role in reaching these desirable effects.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2021. , p. 95
Series
Karlstad University Studies, ISSN 1403-8099 ; 2021:5
Keywords [en]
Service innovation, healthcare
National Category
Business Administration
Research subject
Business Administration
Identifiers
URN: urn:nbn:se:kau:diva-82474ISBN: 978-91-7867-188-5 (print)ISBN: 978-91-7867-189-2 (electronic)OAI: oai:DiVA.org:kau-82474DiVA, id: diva2:1519994
Public defence
2021-03-09, 11D 227 Erlandersalen, Universitetsgatan 2, Karlstad, 10:00 (English)
Opponent
Supervisors
Note

Article 1 part of thesis as manuscript, now published.

Available from: 2021-02-16 Created: 2021-01-19 Last updated: 2022-05-18Bibliographically approved
List of papers
1. Social Entrepreneurs in Service: Motivations and Types
Open this publication in new window or tab >>Social Entrepreneurs in Service: Motivations and Types
2022 (English)In: Journal of Services Marketing, E-ISSN 0887-6045, Vol. 36, no 9, p. 27-40Article in journal (Refereed) Published
Abstract [en]

Purpose This study aims to describe social entrepreneurs' motivation during the social entrepreneurship process and identify different social entrepreneurs in terms of their social characteristics. Design/methodology/approach The descriptive research design uses a directed qualitative interpretative approach based on 17 cases of social entrepreneurs active in healthcare innovation hubs. Findings The study describes the social entrepreneurs in a service context. Based on their key motivational characteristics, the study identifies three types of social entrepreneur: discoverers, seekers, and rangers. The study finds that not all of the three types regulate high levels of motivation during the social entrepreneurship process. Research limitations/implications Depending on the type of social entrepreneur, the social entrepreneurship process requires different forms of support. In practice, the traditional R&D process deployed by innovation hubs is suitable for rangers; discoverers and seekers commonly regulate low levels of motivation when developing and introducing their social innovations to the market. Originality/value Most service research on social entrepreneurship focuses on the outcome; in contrast, this empirical study focuses on the individual entrepreneurs, their motivation and process. While previous research has treated motivation as an antecedent for engagement in the social mission of entrepreneurship, the present study investigates social entrepreneurs' motivation in relation to the social entrepreneurship process, providing insights in the behavior of social entrepreneurs.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2022
Keywords
Health care, Entrepreneurship, Social marketing, Self-Determination theory
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-82833 (URN)10.1108/JSM-08-2017-0274 (DOI)000784664400001 ()2-s2.0-85129530590 (Scopus ID)
Note

Article part of Samuelsson's doctoral thesis (2021) Framing service innovation in healthcare as manuscript.

Available from: 2021-02-16 Created: 2021-02-16 Last updated: 2024-07-04Bibliographically approved
2. Incremental and Radical Service Innovation in Healthcare
Open this publication in new window or tab >>Incremental and Radical Service Innovation in Healthcare
2019 (English)In: Handbook of Service Science: Volume II / [ed] Paul P. Maglio; Cheryl A. Kieliszewski; James C. Spohrer; Kelly Lyons; Lia Patrício; Yuriko Sawatani, Springer, 2019, p. 619-638Chapter in book (Refereed)
Abstract [en]

The growing cost and demand of healthcare is a major concern globally. Service innovation has been put forward as a top priority to address the challenges of healthcare. However, the concept of service innovation is poorly understood, in particular the differences between incremental and radical service innovation. The chapter makes two important contributions. Firstly, it conceptualizes incremental and radical service innovation based on internal and external changes; in particular, it identifies four types of service innovations. Secondly, it explores the effects and diffusion processes of service innovation. It aids practitioners and researchers to understand radical service innovation in a new way and to shed light on effects and diffusion of service innovation in healthcare.

Place, publisher, year, edition, pages
Springer, 2019
Series
Service Science: Research and Innovations in the Service Economy
Keywords
Service innovation, Healthcare, Public sector, Wellbeing
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-82835 (URN)10.1007/978-3-319-98512-1_27 (DOI)978-3-319-98511-4 (ISBN)978-3-319-98512-1 (ISBN)
Available from: 2021-02-16 Created: 2021-02-16 Last updated: 2022-11-25Bibliographically approved
3. The Effects of Technical and Non-Technical Innovation on Organizational Performance
Open this publication in new window or tab >>The Effects of Technical and Non-Technical Innovation on Organizational Performance
(English)Manuscript (preprint) (Other academic)
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-82836 (URN)
Available from: 2021-02-16 Created: 2021-02-16 Last updated: 2022-11-25Bibliographically approved
4. Balancing Patient Satisfaction and Service Innovation: Development Practices, Innovation Types and Outcomes
Open this publication in new window or tab >>Balancing Patient Satisfaction and Service Innovation: Development Practices, Innovation Types and Outcomes
(English)Manuscript (preprint) (Other academic)
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-82837 (URN)
Available from: 2021-02-16 Created: 2021-02-16 Last updated: 2022-11-25Bibliographically approved

Open Access in DiVA

fulltext(1623 kB)1031 downloads
File information
File name FULLTEXT02.pdfFile size 1623 kBChecksum SHA-512
86ec1294d1fa016299b1e86362253b58796aacbd7b1bd89ca3a8c77681ba09ce7e47b404b9cb64c2f6a59ea25ba25f95ac5b40d992a41ade768d23570e2d88c9
Type fulltextMimetype application/pdf

Authority records

Samuelsson, Peter

Search in DiVA

By author/editor
Samuelsson, Peter
By organisation
Karlstad Business School (from 2013)Service Research Center (from 2013)
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 1031 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 35709 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • apa.csl
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf