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Publications (10 of 94) Show all publications
Kristensson, P. & Magnusson, P. (2019). Servitization goes to the psychologist. In: Per Kristensson, Peter R. Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 163-177). New Jersey: World Scientific Publishing Co.
Open this publication in new window or tab >>Servitization goes to the psychologist
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, New Jersey: World Scientific Publishing Co. , 2019, p. 163-177Chapter in book (Other academic)
Abstract [en]

The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects References

Place, publisher, year, edition, pages
New Jersey: World Scientific Publishing Co., 2019
National Category
Psychology Social Sciences Interdisciplinary Business Administration
Research subject
Business Administration; Psychology
Identifiers
urn:nbn:se:kau:diva-73351 (URN)10.1142/9789813273382_0009 (DOI)2-s2.0-85067150705 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-09-05Bibliographically approved
Sukhov, A. & Magnusson, P. (2019). What is an idea for innovation?. In: Per Kristensson, Peter Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation (pp. 29-47). World Scientific
Open this publication in new window or tab >>What is an idea for innovation?
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] Per Kristensson, Peter Magnusson, Lars Witell, World Scientific, 2019, p. 29-47Chapter in book (Other academic)
Abstract [en]

1. There is no unified model for what an idea for innovation is.

2. This chapter provides a model for describing the anatomy of an idea

and also defines the boundary conditions to be fulfilled for realizing it.

3. An idea is defined as a short contextual narrative consisting of a solution

to a certain problem. Ideas have a dual purpose: they provide a

description for a certain plan of action, but also trigger new associations

and give rise to new ideas. A checklist for managing idea development

is provided.

4. This is a conceptual chapter that is relevant for both private and public

innovation management practices.

5. This chapter relates to Chapters 2 and 4.

Place, publisher, year, edition, pages
World Scientific, 2019
Keywords
Innovation, Idea, Fuzzy Front End, Front End of Innovation, Definition, Problem-solving
National Category
Business Administration Other Engineering and Technologies
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-71917 (URN)10.1142/9789813273382_0003 (DOI)9789813273375 (ISBN)
Available from: 2019-04-29 Created: 2019-04-29 Last updated: 2019-07-02Bibliographically approved
Engen, M. & Magnusson, P. (2018). Casting for service innovation: The roles of frontline employees. Creativity and Innovation Management, 27(3), 255-269
Open this publication in new window or tab >>Casting for service innovation: The roles of frontline employees
2018 (English)In: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 27, no 3, p. 255-269Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to explore the roles of frontline employees (FLEs) in service innovation processes and how they contribute to these roles. In the literature, FLEs are argued to play an important role in service innovation; however, neither the potential types of roles nor what taking on these potential roles means to FLEs, have previously been studied. This study investigates FLEs' actions in different types of service innovation processes. Based on analyses of eight different service business units, FLEs are identified as having either of two sets of roles: (1) leading roles as idea creators, developers and implementers, or (2) supporting roles as problem reporters, advisors and executors. The analysis provides managers with guidelines which can help them to better utilize FLEs as contributors to service innovation, either as leading or supporting actors. These imply different management challenges, which are discussed. Advice on how to tackle these challenges is given on the basis of the findings.

Place, publisher, year, edition, pages
Hoboken, New Jersey, USA: John Wiley & Sons, 2018
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-66944 (URN)10.1111/caim.12263 (DOI)000443113800004 ()2-s2.0-85044456147 (Scopus ID)
Available from: 2018-04-06 Created: 2018-04-06 Last updated: 2019-03-14Bibliographically approved
Sukhov, A., Sihvonen, A., Olsson, L. E. & Magnusson, P. (2018). That makes sense to me: Openness to change and sensemaking in idea screening. International Journal of Innovation Management, 22(8), 1-15, Article ID 1840009.
Open this publication in new window or tab >>That makes sense to me: Openness to change and sensemaking in idea screening
2018 (English)In: International Journal of Innovation Management, ISSN 1363-9196, E-ISSN 1757-5877, Vol. 22, no 8, p. 1-15, article id 1840009Article in journal (Refereed) Published
Abstract [en]

This study examines how a person’s sense of identity (expressed in terms of openness to change vs. conservation) influences the way in which they screen early ideas for innovation projects. To study this, we recruited 20 experts from a leading IT-consultancy firm to individually evaluate and comment on 12 R&D project ideas. This data was then analysed by using a configurational approach (fsQCA) to understand how different experts combine various evaluation dimensions together to make sense of and decide on the goodness of an idea. The findings show that experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities.

Place, publisher, year, edition, pages
World Scientific, 2018
Keywords
Sensemaking; idea screening; evaluation; values; identity; openness to change; conservative; fsQCA
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70330 (URN)10.1142/S1363919618400091 (DOI)000454058700003 ()
Available from: 2018-11-29 Created: 2018-11-29 Last updated: 2019-02-07Bibliographically approved
Skålén, P., Karlsson, J., Engen, M. & Magnusson, P. (2018). Understanding public service innovation as resource integration and creation of value propositions. Australian journal of public administration, 77(4), 700-714
Open this publication in new window or tab >>Understanding public service innovation as resource integration and creation of value propositions
2018 (English)In: Australian journal of public administration, ISSN 0313-6647, E-ISSN 1467-8500, Vol. 77, no 4, p. 700-714Article in journal (Refereed) Published
Abstract [en]

This paper departs from research on Public Service Logic (PSL) to advance a framework ofpublic service innovation (PSI) by incorporating the notions of resource integration and valueproposition. The framework consists of three resource integration processes, referred to asvalue creation, value co-creation and value facilitation, through which users and employeesdetect problems and suggest solutions that contribute to service innovation by creatingnew, or by developing existing, value propositions. To test and illustrate the framework, astudy of six service innovation groups in primary care was drawn on. Four aggregates ofservice innovation ideas were identified in the study: access, patient experience, physicalenvironment and organization of work. In line with the framework, the findings suggest thatusers and employees contribute to PSI by drawing on their knowledge and experience ofconducting resource integration, and by detecting problems and suggesting solutions to theseproblems.

National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-65542 (URN)10.1111/1467-8500.12308 (DOI)000451831300015 ()
Available from: 2018-01-05 Created: 2018-01-05 Last updated: 2018-12-20Bibliographically approved
Wetter-Edman, K. & Magnusson, P. R. (2016). Capturing context through service design stories. In: Design Thinking: New Product Development Essentials from the PDMA. Hoboken, New Jersey: John Wiley & Sons
Open this publication in new window or tab >>Capturing context through service design stories
2016 (English)In: Design Thinking: New Product Development Essentials from the PDMA, Hoboken, New Jersey: John Wiley & Sons, 2016Chapter in book (Refereed)
Place, publisher, year, edition, pages
Hoboken, New Jersey: John Wiley & Sons, 2016
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-41916 (URN)978-1-118-97180-2 (ISBN)
Available from: 2016-04-25 Created: 2016-04-25 Last updated: 2016-06-07Bibliographically approved
Magnusson, P. R., Wästlund, E. & Netz, J. (2016). Exploring users’ appropriateness as a proxy for experts when screening new product/service ideas. The Journal of product innovation management, 33(1), 4-18
Open this publication in new window or tab >>Exploring users’ appropriateness as a proxy for experts when screening new product/service ideas
2016 (English)In: The Journal of product innovation management, ISSN 0737-6782, E-ISSN 1540-5885, Vol. 33, no 1, p. 4-18Article in journal (Refereed) Published
Abstract [en]

Despite the popularity and extensive use of engaging users in crowdvoting, very little research has been conducted into the appropriateness of users as substitutes for experts when judging ideas. Accordingly, the purpose of this paper is to investigate the appropriateness of using users as a proxy for professional experts during the initial idea screening of new product/service ideas. In other words, are users' assessments during idea screening conformant with professional experts' assessments and are they reliable as a proxy for experts during idea screening? In a comparative study, two different approaches to outsourcing the screening of wireless ideas to users are examined, including assessment by two different user panels: (1) technically skilled users and (2) technically naïve users. These two approaches were compared with the assessments made by professional experts. The results showed no conformance between users and experts when comparing their absolute scores. However, during a relative comparison (the ranking of ideas), both user panels were conformant with the professional experts. A test of the user panels' ability to select the same top ideas as the professional experts was successful, indicating good conformance between the user panels and the professional experts. This paper's contribution is knowledge of how conformant external users are compared with professional expert judges during idea screening. The results indicate that companies can employ users during the initial screening process using criteria assessment to select the best ideas for further elaboration, something that would significantly reduce the number of ideas. The paper suggests an alternative design to crowdvoting, whereby the users assess the relevant criteria.

National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-33920 (URN)10.1111/jpim.12251 (DOI)000368589800002 ()
Funder
VINNOVA, 2006-02821Knowledge Foundation
Available from: 2014-10-01 Created: 2014-10-01 Last updated: 2018-01-24Bibliographically approved
Sukhov, A., Magnusson, P. R. & Olsson, L. E. (2015). A conceptual model of the idea construct in innovation contexts: Laying the groundwork for a generative idea assessment approach. In: John Humphreys (Ed.), Academy of Management Proceedings: Meeting Abstract Supplement. Paper presented at Opening Governance - The 75th Annual Meeting of the Academy of Management, August 7-11, 2015, Vancouver (pp. 17256). Academy of Management, 1
Open this publication in new window or tab >>A conceptual model of the idea construct in innovation contexts: Laying the groundwork for a generative idea assessment approach
2015 (English)In: Academy of Management Proceedings: Meeting Abstract Supplement / [ed] John Humphreys, Academy of Management , 2015, Vol. 1, p. 17256-Conference paper, Published paper (Refereed)
Abstract [en]

It is often said that all innovation starts with an idea. But what is an idea for innovation? What actually constitutes a new idea is seldom reflected upon by idea management literature. The lack of a unified understanding of what constitutes an idea might result in potentially good ideas being rejected due to not being elaborated enough to receive a fair assessment. Furthermore, the lack of solid definition of an idea has implications for research on idea management, as empirical studies on ideation and idea evaluation are difficult to compare when the studied object – the idea – is not defined. Based on a synthesis of psychology and management research, this paper contributes with a conceptual model of the idea construct. It identifies the need for ideas to possess a degree of completion before being assessed. The model assists a greater understanding of when an idea is ready to be assessed. We further discuss the models’ implications for idea management in the early phases of the idea management process with respect to two different aspects of idea nurturing. The idea definition presented in this paper has implications for reorganising the idea assessment process to incorporate value adding activates such as idea nurturing.

Place, publisher, year, edition, pages
Academy of Management, 2015
Series
Academy of Management Proceedings, ISSN 0065-0668
Keywords
idea definition, Ideation, Innovation
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-41919 (URN)10.5465/AMBPP.2015.17256abstract (DOI)
Conference
Opening Governance - The 75th Annual Meeting of the Academy of Management, August 7-11, 2015, Vancouver
Available from: 2016-04-25 Created: 2016-04-25 Last updated: 2019-07-11Bibliographically approved
Netz, J., Sukhov, A. & Magnusson, P. R. (2015). Exploring the merits if internal outsourcing to increase effectiveness and efficiency in idea screening. In: Proceedings of the 22nd International Product Development Management Conference, Copenhagen, Denmark, June 14-16, 2015.: . Paper presented at Innovation & Product Development Management Conference - IPDMC. Copenhagen, Denmark: European Institute for Advanced Studies in Management
Open this publication in new window or tab >>Exploring the merits if internal outsourcing to increase effectiveness and efficiency in idea screening
2015 (English)In: Proceedings of the 22nd International Product Development Management Conference, Copenhagen, Denmark, June 14-16, 2015., Copenhagen, Denmark: European Institute for Advanced Studies in Management , 2015Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Copenhagen, Denmark: European Institute for Advanced Studies in Management, 2015
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-41920 (URN)
Conference
Innovation & Product Development Management Conference - IPDMC
Available from: 2016-04-25 Created: 2016-04-25 Last updated: 2016-06-07Bibliographically approved
Engen, M. & Magnusson, P. R. (2015). Exploring the role of frontline employees as innovators. Service Industries Journal, 35(6), 303-324
Open this publication in new window or tab >>Exploring the role of frontline employees as innovators
2015 (English)In: Service Industries Journal, ISSN 0264-2069, E-ISSN 1743-9507, Vol. 35, no 6, p. 303-324Article in journal (Refereed) Published
Abstract [en]

This article aims for a deeper understanding of front-line employees (FLEs) and their boundary-spanning role in service organizations’ innovation processes from the vantage points of creativity and service innovation theory. It explores in particular FLEs’ processes of creativity by focusing on how ideas emerge and how these ideas are further managed in the organizations’ innovation processes. It draws on an in-depth empirical study of three units at a large spa and resort hotel. The article demonstrates how FLEs’ ideas are related to the assimilation and utilization of knowledge gained in the customer–supplier interface. Furthermore, it introduces the concept of ‘management by weaving’, which encompasses the middle managers’ roles in the complexity of leading diverse innovation processes in the service organization. By having the roles of facilitator, gatekeeper, and translator, middle managers hold the key position for letting FLEs play the role as innovators.

Keywords
service innovation, idea creation, front-line employees, knowledge utilization, middle managers
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-33921 (URN)10.1080/02642069.2015.1003370 (DOI)000349629900002 ()
Available from: 2014-10-01 Created: 2014-10-01 Last updated: 2017-12-06Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-7653-5226

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