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Wetter-Edman, Katarina
Publications (6 of 6) Show all publications
Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Gronroos, C. & Mattelmaki, T. (2014). Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic. Service Science, 6(2), 106-121
Open this publication in new window or tab >>Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic
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2014 (English)In: Service Science, ISSN 2164-3962, E-ISSN 2164-3970, Vol. 6, no 2, p. 106-121Article in journal (Refereed) Published
Abstract [en]

This paper aims to bridge recent work on Service Logic with practice and research in the Design for Service to explore whether and how human-centered collaborative design approaches could provide a source for interpreting existing service systems and proposing new ones and thus realize a Service Logic in organizations. A comparison is made of existing theoretical backgrounds and frameworks from Service Logic and Design for Service studies that conceptualize core concepts for value co-creation: actors, resources, resource integration, service systems, participation, context, and experience. We find that Service Logic provides a framework for understanding service systems in action by focusing on how actors integrate resources to co-create value for themselves and others, whereas Design for Service provides an approach and tools to explore current service systems as a context to imagine future service systems and how innovation may develop as a result of reconfigurations of resources and actors. Design for Service also provides approaches, competences, and tools that enable involved actors to participate in and be a part of the service system redesign. Design for value co-creation is presented using this model. The paper builds on and extends the Service Logic research first by repositioning service design from a phase of development to Design for Service as an approach to service innovation, centered on understanding and engaging with customers' own value-creating practices. Second, it builds on and extends through discussing the meaning of value co-creation and identifying and distinguishing collaborative approaches for the generation of new resource constellations. In doing so, the collaborative approaches allow for achieving value co-creation in designing.

Keywords
service design, design for service, service logic, service innovation, resource integration, value co-creation, service system, co-design, co-creation
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-41527 (URN)10.1287/serv.2014.0068 (DOI)000364562000005 ()
Available from: 2016-04-25 Created: 2016-04-11 Last updated: 2017-11-30Bibliographically approved
Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C. & Mattelmäki, T. (2014). Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logics. Journal of Service Science, 6(2), 106-121
Open this publication in new window or tab >>Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logics
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2014 (English)In: Journal of Service Science, ISSN 1941-4722, E-ISSN 1941-4730, Vol. 6, no 2, p. 106-121Article in journal (Refereed) Published
National Category
Social Sciences
Identifiers
urn:nbn:se:kau:diva-33334 (URN)
Available from: 2014-08-06 Created: 2014-08-06 Last updated: 2017-12-05Bibliographically approved
Wetter-Edman, K. & Magnusson, P. R. (2013). Design as driver for servitization. In: 20th International Product Development Management Conference, Paris, June 23-25: . Paper presented at 20th International Product Development Management Conference.
Open this publication in new window or tab >>Design as driver for servitization
2013 (English)In: 20th International Product Development Management Conference, Paris, June 23-25, 2013Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-31946 (URN)
Conference
20th International Product Development Management Conference
Available from: 2014-04-22 Created: 2014-04-22 Last updated: 2017-12-06Bibliographically approved
Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C. & Mattelmäki, T. (2013). Design for Service comes to Service Logic. In: : . Paper presented at Naples Forum, June 18-21, University of Naples, Italy.
Open this publication in new window or tab >>Design for Service comes to Service Logic
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2013 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Social Sciences
Identifiers
urn:nbn:se:kau:diva-28552 (URN)
Conference
Naples Forum, June 18-21, University of Naples, Italy
Available from: 2013-08-05 Created: 2013-08-05 Last updated: 2015-05-27Bibliographically approved
Wetter-Edman, K. & Camén, C. (2013). Design thinking in public procured contract – is it possible?. In: : . Paper presented at 13th International Research Symposium on Service Excellence in Management QUIS13, Karlstad 10-13 juni.
Open this publication in new window or tab >>Design thinking in public procured contract – is it possible?
2013 (English)Conference paper, Oral presentation with published abstract (Refereed)
Keywords
Design thinking, Contracts, Public procurement
National Category
Business Administration Design
Research subject
Business Administration; Visual Arts
Identifiers
urn:nbn:se:kau:diva-30487 (URN)
Conference
13th International Research Symposium on Service Excellence in Management QUIS13, Karlstad 10-13 juni
Available from: 2013-12-02 Created: 2013-11-30 Last updated: 2014-01-02Bibliographically approved
Wetter-Edman, K. & Magnusson, P. R. (2013). Narratives for probing context - observing service design at work. In: QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13: . Paper presented at QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13.
Open this publication in new window or tab >>Narratives for probing context - observing service design at work
2013 (English)In: QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13, 2013Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-31947 (URN)
Conference
QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13
Available from: 2014-04-22 Created: 2014-04-22 Last updated: 2017-12-06Bibliographically approved
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