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Wetter-Edman, Katarina
Publications (7 of 7) Show all publications
Vink, J., Joly, M. P., Wetter-Edman, K., Tronvoll, B. & Edvardsson, B. (2019). Changing the Rules of the Game in Healthcare Through Service Design. In: Pfannstiel M. A. and Rasche C. (Ed.), Service Design and Service Thinking in Healthcare and Hospital Management: (pp. 19-37). Switzerland: Springer
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2019 (English)In: Service Design and Service Thinking in Healthcare and Hospital Management / [ed] Pfannstiel M. A. and Rasche C., Switzerland: Springer, 2019, p. 19-37Chapter in book (Other academic)
Abstract [en]

Innovation in healthcare requires changing the institutional arrangements or whatare often referred to as “the rules of the game.” Such a change demands that actorsdo institutional work—intentionally creating, disrupting, and maintaining theentrenched ways of operating within the system. This chapter explores how servicedesign practices contribute to changing the rules of the game in healthcare byintegrating research on service design and institutional work. Based on a literaturereview, five characteristics of service design practices—multidisciplinary, experiential, participatory, experimental, and reflective—are highlighted and linkedto the antecedents of institutional work. Illustrative examples of service designprojects from Experio Lab, an embedded service design group in the Swedishhealthcare system, are used to contextualize the findings. In doing so, this chapterprovides a clear rationale for how service design practices enable innovation inhealthcare and offer insights for healthcare practitioners interested in workingtoward institutional change through service design.

Place, publisher, year, edition, pages
Switzerland: Springer, 2019
Keywords
service design, innovation, healthcare, institutional theory, institutions
National Category
Health Care Service and Management, Health Policy and Services and Health Economy
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-71966 (URN)10.1007/978-3-030-00749-2_2 (DOI)978-3-030-00748-5 (ISBN)
Available from: 2019-05-05 Created: 2019-05-05 Last updated: 2019-05-16Bibliographically approved
Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Gronroos, C. & Mattelmaki, T. (2014). Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic. Service Science, 6(2), 106-121
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2014 (English)In: Service Science, ISSN 2164-3962, E-ISSN 2164-3970, Vol. 6, no 2, p. 106-121Article in journal (Refereed) Published
Abstract [en]

This paper aims to bridge recent work on Service Logic with practice and research in the Design for Service to explore whether and how human-centered collaborative design approaches could provide a source for interpreting existing service systems and proposing new ones and thus realize a Service Logic in organizations. A comparison is made of existing theoretical backgrounds and frameworks from Service Logic and Design for Service studies that conceptualize core concepts for value co-creation: actors, resources, resource integration, service systems, participation, context, and experience. We find that Service Logic provides a framework for understanding service systems in action by focusing on how actors integrate resources to co-create value for themselves and others, whereas Design for Service provides an approach and tools to explore current service systems as a context to imagine future service systems and how innovation may develop as a result of reconfigurations of resources and actors. Design for Service also provides approaches, competences, and tools that enable involved actors to participate in and be a part of the service system redesign. Design for value co-creation is presented using this model. The paper builds on and extends the Service Logic research first by repositioning service design from a phase of development to Design for Service as an approach to service innovation, centered on understanding and engaging with customers' own value-creating practices. Second, it builds on and extends through discussing the meaning of value co-creation and identifying and distinguishing collaborative approaches for the generation of new resource constellations. In doing so, the collaborative approaches allow for achieving value co-creation in designing.

Keywords
service design, design for service, service logic, service innovation, resource integration, value co-creation, service system, co-design, co-creation
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-41527 (URN)10.1287/serv.2014.0068 (DOI)000364562000005 ()
Available from: 2016-04-25 Created: 2016-04-11 Last updated: 2017-11-30Bibliographically approved
Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C. & Mattelmäki, T. (2014). Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logics. Journal of Service Science, 6(2), 106-121
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2014 (English)In: Journal of Service Science, ISSN 1941-4722, E-ISSN 1941-4730, Vol. 6, no 2, p. 106-121Article in journal (Refereed) Published
National Category
Social Sciences
Identifiers
urn:nbn:se:kau:diva-33334 (URN)
Available from: 2014-08-06 Created: 2014-08-06 Last updated: 2017-12-05Bibliographically approved
Wetter-Edman, K. & Magnusson, P. R. (2013). Design as driver for servitization. In: 20th International Product Development Management Conference, Paris, June 23-25: . Paper presented at 20th International Product Development Management Conference.
Open this publication in new window or tab >>Design as driver for servitization
2013 (English)In: 20th International Product Development Management Conference, Paris, June 23-25, 2013Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-31946 (URN)
Conference
20th International Product Development Management Conference
Available from: 2014-04-22 Created: 2014-04-22 Last updated: 2017-12-06Bibliographically approved
Wetter-Edman, K., Sangiorgi, D., Edvardsson, B., Holmlid, S., Grönroos, C. & Mattelmäki, T. (2013). Design for Service comes to Service Logic. In: : . Paper presented at Naples Forum, June 18-21, University of Naples, Italy.
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2013 (English)Conference paper, Oral presentation with published abstract (Refereed)
National Category
Social Sciences
Identifiers
urn:nbn:se:kau:diva-28552 (URN)
Conference
Naples Forum, June 18-21, University of Naples, Italy
Available from: 2013-08-05 Created: 2013-08-05 Last updated: 2015-05-27Bibliographically approved
Wetter-Edman, K. & Camén, C. (2013). Design thinking in public procured contract – is it possible?. In: : . Paper presented at 13th International Research Symposium on Service Excellence in Management QUIS13, Karlstad 10-13 juni.
Open this publication in new window or tab >>Design thinking in public procured contract – is it possible?
2013 (English)Conference paper, Oral presentation with published abstract (Refereed)
Keywords
Design thinking, Contracts, Public procurement
National Category
Business Administration Design
Research subject
Business Administration; Visual Arts
Identifiers
urn:nbn:se:kau:diva-30487 (URN)
Conference
13th International Research Symposium on Service Excellence in Management QUIS13, Karlstad 10-13 juni
Available from: 2013-12-02 Created: 2013-11-30 Last updated: 2014-01-02Bibliographically approved
Wetter-Edman, K. & Magnusson, P. R. (2013). Narratives for probing context - observing service design at work. In: QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13: . Paper presented at QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13.
Open this publication in new window or tab >>Narratives for probing context - observing service design at work
2013 (English)In: QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13, 2013Conference paper, Published paper (Refereed)
National Category
Business Administration
Identifiers
urn:nbn:se:kau:diva-31947 (URN)
Conference
QUIS 13 - The 13th International Research Symposium on Service Excellence in Management, Karlstad, June 10-13
Available from: 2014-04-22 Created: 2014-04-22 Last updated: 2017-12-06Bibliographically approved
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