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Publications (10 of 103) Show all publications
Magnusson, P., Christiane, H. & Edvardsson, B. (2019). Exploring the challanges of servitization in manufacturing companies. In: P. Kristensson, P. R. Magnusson, & L. Witell (Ed.), Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation (pp. 253-279). New Jersey: World Scientific
Open this publication in new window or tab >>Exploring the challanges of servitization in manufacturing companies
2019 (English)In: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, p. 253-279Chapter in book (Refereed)
Place, publisher, year, edition, pages
New Jersey: World Scientific, 2019
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-75174 (URN)10.1142/9789813273382_0013 (DOI)9789813273375 (ISBN)9789813273382 (ISBN)
Available from: 2019-10-09 Created: 2019-10-09 Last updated: 2019-10-10Bibliographically approved
Kristensson, P., Magnusson, P. & Witell, L. (2019). Introduction (1ed.). In: P. Kristensson, P. R. Magnusson, & L. Witell (Ed.), Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation (pp. 1-14). New Jersey: World Scientific
Open this publication in new window or tab >>Introduction
2019 (English)In: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, 1, p. 1-14Chapter in book (Refereed)
Place, publisher, year, edition, pages
New Jersey: World Scientific, 2019 Edition: 1
National Category
Economics and Business
Identifiers
urn:nbn:se:kau:diva-75175 (URN)10.1142/9789813273382_0001 (DOI)9789813273375 (ISBN)9789813273382 (ISBN)
Available from: 2019-10-09 Created: 2019-10-09 Last updated: 2019-10-10Bibliographically approved
Netz, J. & Magnusson, P. (2019). Methods and tools for service innovation. In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 15-27). World Scientific
Open this publication in new window or tab >>Methods and tools for service innovation
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific, 2019, p. 15-27Chapter in book (Other academic)
Abstract [en]

Successful development of new services is challenging, since services are process- and experience-based, and often include human interaction during delivery (Bitner et al., 2008; Gustafsson et al., 2012). Hence, emphasizing the use of tools and methods that capture the process, delivery, and experience from the customer or user perspective during new service development is important. However, many companies try to rely on tools and methods designed for the development of physical products when developing new services. These companies will sooner or later discover that there are huge differences in developing services as compared to products.

Place, publisher, year, edition, pages
World Scientific, 2019
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-73349 (URN)10.1142/9789813273382_0002 (DOI)2-s2.0-85067159006 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-10-11Bibliographically approved
Kristensson, P., Magnusson, P. & Witell, L. (Eds.). (2019). Service innovation for sustainable business: Stimulating, realizing and capturing the value from service innovation. World Scientific Publishing Co.
Open this publication in new window or tab >>Service innovation for sustainable business: Stimulating, realizing and capturing the value from service innovation
2019 (English)Collection (editor) (Other academic)
Abstract [en]

Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture. Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated. Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered. Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going "from free to fee". In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.

Place, publisher, year, edition, pages
World Scientific Publishing Co., 2019. p. 314
National Category
Business Administration Information Systems, Social aspects
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-73348 (URN)10.1142/11074 (DOI)2-s2.0-85067165175 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-10-08Bibliographically approved
Kristensson, P. & Magnusson, P. (2019). Servitization goes to the psychologist. In: Per Kristensson, Peter R. Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 163-177). New Jersey: World Scientific Publishing Co.
Open this publication in new window or tab >>Servitization goes to the psychologist
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, New Jersey: World Scientific Publishing Co. , 2019, p. 163-177Chapter in book (Other academic)
Abstract [en]

The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects References

Place, publisher, year, edition, pages
New Jersey: World Scientific Publishing Co., 2019
National Category
Psychology Social Sciences Interdisciplinary Business Administration
Research subject
Business Administration; Psychology
Identifiers
urn:nbn:se:kau:diva-73351 (URN)10.1142/9789813273382_0009 (DOI)2-s2.0-85067150705 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-09-05Bibliographically approved
Witell, L., Magnusson, P., Edvardsson, B. & Beckman, H. (2019). Value creation in service-based states of business relationships. In: Per Kristensson, Peter R. Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 281-305).
Open this publication in new window or tab >>Value creation in service-based states of business relationships
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, 2019, p. 281-305Chapter in book (Other academic)
Abstract [en]

The following sections are included: Introduction Value and Value Drivers in a Relationship Context Methodology Results Conclusions Appendix: An Overview of the Conceptualization of Value Drivers References

National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-73362 (URN)10.1142/9789813273382_0014 (DOI)2-s2.0-85067156198 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-10-08Bibliographically approved
Sukhov, A. & Magnusson, P. (2019). What is an idea for innovation?. In: Per Kristensson, Peter Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation (pp. 29-47). World Scientific
Open this publication in new window or tab >>What is an idea for innovation?
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] Per Kristensson, Peter Magnusson, Lars Witell, World Scientific, 2019, p. 29-47Chapter in book (Other academic)
Abstract [en]

1. There is no unified model for what an idea for innovation is.

2. This chapter provides a model for describing the anatomy of an idea

and also defines the boundary conditions to be fulfilled for realizing it.

3. An idea is defined as a short contextual narrative consisting of a solution

to a certain problem. Ideas have a dual purpose: they provide a

description for a certain plan of action, but also trigger new associations

and give rise to new ideas. A checklist for managing idea development

is provided.

4. This is a conceptual chapter that is relevant for both private and public

innovation management practices.

5. This chapter relates to Chapters 2 and 4.

Place, publisher, year, edition, pages
World Scientific, 2019
Keywords
Innovation, Idea, Fuzzy Front End, Front End of Innovation, Definition, Problem-solving
National Category
Business Administration Other Engineering and Technologies
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-71917 (URN)10.1142/9789813273382_0003 (DOI)9789813273375 (ISBN)
Available from: 2019-04-29 Created: 2019-04-29 Last updated: 2019-07-02Bibliographically approved
Engen, M. & Magnusson, P. (2018). Casting for service innovation: The roles of frontline employees. Creativity and Innovation Management, 27(3), 255-269
Open this publication in new window or tab >>Casting for service innovation: The roles of frontline employees
2018 (English)In: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 27, no 3, p. 255-269Article in journal (Refereed) Published
Abstract [en]

The purpose of this paper is to explore the roles of frontline employees (FLEs) in service innovation processes and how they contribute to these roles. In the literature, FLEs are argued to play an important role in service innovation; however, neither the potential types of roles nor what taking on these potential roles means to FLEs, have previously been studied. This study investigates FLEs' actions in different types of service innovation processes. Based on analyses of eight different service business units, FLEs are identified as having either of two sets of roles: (1) leading roles as idea creators, developers and implementers, or (2) supporting roles as problem reporters, advisors and executors. The analysis provides managers with guidelines which can help them to better utilize FLEs as contributors to service innovation, either as leading or supporting actors. These imply different management challenges, which are discussed. Advice on how to tackle these challenges is given on the basis of the findings.

Place, publisher, year, edition, pages
Hoboken, New Jersey, USA: John Wiley & Sons, 2018
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-66944 (URN)10.1111/caim.12263 (DOI)000443113800004 ()2-s2.0-85044456147 (Scopus ID)
Available from: 2018-04-06 Created: 2018-04-06 Last updated: 2019-03-14Bibliographically approved
Netz, J. & Magnusson, P. (2018). Frontline employees assisting R&D screening service ideas.. In: : . Paper presented at 25th Innovation and Product Development Management Conference (IPDMC), June 10-13, 2018, University of Porto, Portugal.
Open this publication in new window or tab >>Frontline employees assisting R&D screening service ideas.
2018 (English)Conference paper, Oral presentation only (Other academic)
National Category
Economics and Business Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-75176 (URN)
Conference
25th Innovation and Product Development Management Conference (IPDMC), June 10-13, 2018, University of Porto, Portugal
Available from: 2019-10-09 Created: 2019-10-09 Last updated: 2019-10-14Bibliographically approved
Sukhov, A., Sihvonen, A., Olsson, L. E. & Magnusson, P. (2018). That makes sense to me: Openness to change and sensemaking in idea screening. International Journal of Innovation Management, 22(8), 1-15, Article ID 1840009.
Open this publication in new window or tab >>That makes sense to me: Openness to change and sensemaking in idea screening
2018 (English)In: International Journal of Innovation Management, ISSN 1363-9196, E-ISSN 1757-5877, Vol. 22, no 8, p. 1-15, article id 1840009Article in journal (Refereed) Published
Abstract [en]

This study examines how a person’s sense of identity (expressed in terms of openness to change vs. conservation) influences the way in which they screen early ideas for innovation projects. To study this, we recruited 20 experts from a leading IT-consultancy firm to individually evaluate and comment on 12 R&D project ideas. This data was then analysed by using a configurational approach (fsQCA) to understand how different experts combine various evaluation dimensions together to make sense of and decide on the goodness of an idea. The findings show that experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities.

Place, publisher, year, edition, pages
World Scientific, 2018
Keywords
Sensemaking; idea screening; evaluation; values; identity; openness to change; conservative; fsQCA
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70330 (URN)10.1142/S1363919618400091 (DOI)000454058700003 ()
Available from: 2018-11-29 Created: 2018-11-29 Last updated: 2019-02-07Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-7653-5226

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