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Bergkvist, Linda
Publications (10 of 22) Show all publications
Gustafsson, A.-S., Bergkvist, L. & Bäccman, C. (2019). Behovsstyrd utveckling av välfärdsteknik med test och utvärdering som en naturlig del av verksamhetens förbättringsarbete. In: : . Paper presented at E-hälsa, digitalisering & Välfärdsteknik, 23-24 September 2019.
Open this publication in new window or tab >>Behovsstyrd utveckling av välfärdsteknik med test och utvärdering som en naturlig del av verksamhetens förbättringsarbete
2019 (Swedish)Conference paper, Oral presentation only (Other (popular science, discussion, etc.))
Abstract [sv]

Presentation om hur införandet av en automatiserad duschlösning skapade olika värden för två användargrupper, äldre och vårdpersonal. Där oberoende var en viktig aspekt för både personal och äldre, men där personalens perspektiv var mer tvetydigt och ambivalent då deras arbetsinsatser inte bara förbättrades utan även i vissa aspekter försvårades. De äldre användarnas perspektiv handlade mer om ett ökat oberoende och upplevelsen av att återfå kontrollen i duschsituationen. Här diskuterades också resultatens implikationer samt lärdomar från studien.

Keywords
äldre, vårdpersonal, välfärdsteknik, livskvalitet, användarperspektiv, vårdberoende
National Category
Applied Psychology
Research subject
Psychology
Identifiers
urn:nbn:se:kau:diva-75805 (URN)
Conference
E-hälsa, digitalisering & Välfärdsteknik, 23-24 September 2019
Projects
Digital well researchKarlstads kommun
Available from: 2019-11-20 Created: 2019-11-20 Last updated: 2019-11-21Bibliographically approved
Bergkvist, L. & Karlsson, J. (2019). Bridging the Gap - From Great Ideas to Realized Innovations (1ed.). In: Kristensson, P., Magnusson, P.R., Witell, L. (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation (pp. 225-252). World Scientific
Open this publication in new window or tab >>Bridging the Gap - From Great Ideas to Realized Innovations
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] Kristensson, P., Magnusson, P.R., Witell, L., World Scientific, 2019, 1, p. 225-252Chapter in book (Other academic)
Place, publisher, year, edition, pages
World Scientific, 2019 Edition: 1
National Category
Other Social Sciences not elsewhere specified
Identifiers
urn:nbn:se:kau:diva-71591 (URN)10.1142/11074 (DOI)978-981-327-337-5 (ISBN)
Available from: 2019-03-21 Created: 2019-03-21 Last updated: 2019-03-22Bibliographically approved
Bäccman, C. & Bergkvist, L. (2019). Welfare technology and user experience: A study of seniors´ expectations on and first impressions of a robotic shower. In: Proceedings of the 52nd Hawaii International Conference on System Sciences: . Paper presented at HICSS-52 2019, 52nd Hawaii International Conference on System Sciences, Jan 8-11, 2019, Grand Wailea, Maui. (pp. 4297-4306). Honolulu, Hawaii, USA: University of Hawaii at Manoa
Open this publication in new window or tab >>Welfare technology and user experience: A study of seniors´ expectations on and first impressions of a robotic shower
2019 (English)In: Proceedings of the 52nd Hawaii International Conference on System Sciences, Honolulu, Hawaii, USA: University of Hawaii at Manoa , 2019, p. 4297-4306Conference paper, Published paper (Refereed)
Abstract [en]

This study shows that seniors strive to become more independent and that acceptance of welfare technology needs to be understood in the specific situation. User experiences from welfare technology, such as the robotic shower, that serve in a very intimate situation, may not be comparable to the results from previous studies of, for example, surveillance technology.

The preliminary results in this paper build on both qualitative and quantitative data, and show that seniors are in general positive to replacing the current shower situation with a more autonomous shower situation as provided by the robotic shower. An important aspect for acceptance was the functionality of the robotic shower. Furthermore, this study showed that the understanding of the shower situation in general can be used for improvement of the current shower situation, to prevent learned helplessness.

Place, publisher, year, edition, pages
Honolulu, Hawaii, USA: University of Hawaii at Manoa, 2019
Keywords
welfare technology, user experience, service robot
National Category
Social Sciences Interdisciplinary Psychology Information Systems
Research subject
Information Systems; Psychology
Identifiers
urn:nbn:se:kau:diva-70736 (URN)978-0-9981331-2-6 (ISBN)
Conference
HICSS-52 2019, 52nd Hawaii International Conference on System Sciences, Jan 8-11, 2019, Grand Wailea, Maui.
Note

In collection: Seniors' Use of Digital Resources.

Available from: 2019-01-16 Created: 2019-01-16 Last updated: 2019-01-17Bibliographically approved
Bäccman, C., Bergkvist, L. & Kristensson, P. (2018). Service robots in health-care. Value-creation or cost-saving: either, neither or both?. In: : . Paper presented at The 27th Annual Frontiers in Service Conference, Austin, Texas, USA, September 4-9..
Open this publication in new window or tab >>Service robots in health-care. Value-creation or cost-saving: either, neither or both?
2018 (English)Conference paper, Oral presentation only (Refereed)
National Category
Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:kau:diva-72100 (URN)
Conference
The 27th Annual Frontiers in Service Conference, Austin, Texas, USA, September 4-9.
Available from: 2019-05-22 Created: 2019-05-22 Last updated: 2019-05-29Bibliographically approved
Magnusson, P., Bergkvist, L. & Skålén, P. (2017). Exploring patients as contributors to service innovation in primary healthcare.. In: : . Paper presented at 24th INNOVATION & PRODUCT DEVELOPMENT MANAGEMENT CONFERENCE, REYKJAVIK, ICELAND, JUNE 11-13, 2017.
Open this publication in new window or tab >>Exploring patients as contributors to service innovation in primary healthcare.
2017 (English)Conference paper, Oral presentation with published abstract (Other academic)
Abstract [en]

This paper investigates the contribution of involving patients for ideation of service innovation in the healthcare context by addressing the following two main research questions: (Q1) What can patients contribute with when invited to contribute with new ideas for improving primary care? and (Q2) How should patient involvement be managed – should they be involved with, or without, healthcare employee involvement? The research questions were addressed by a one-year longitudinal study of ‘innovation groups’ aimed at creating ideas to improve primary care centers. A longitudinal quasi-experimental approach was deployed consisting of three different settings with varying composition of the innovation group: 1) only healthcare employees, 2) only patients, 3) a mix of healthcare employees and patients. In total 180 ideas for service innovation were reported and assessed by four experienced experts using a web-based questionnaire including 8 assessment dimensions and a free text space, inviting the experts to comment on the idea. In addition, individual interviews were conducted which served the purpose of exploring healthcare employees’ value creation when generating ideas together with patients. The study shows that patient involvement during service innovation ideation brings a patient perspective to healthcare. The findings reveal that patient–healthcare employee interactions positively contribute to healthcare employees’ use knowledge as they started to refocus their ideas more towards the patient perspective. Further the study contributes by showing that patient involvement needs to be a focused and dedicated activity towards innovation as, for example, an innovation group, to bring a patient perspective during idea creation.

National Category
Economics and Business Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-75177 (URN)
Conference
24th INNOVATION & PRODUCT DEVELOPMENT MANAGEMENT CONFERENCE, REYKJAVIK, ICELAND, JUNE 11-13, 2017
Available from: 2019-10-09 Created: 2019-10-09 Last updated: 2019-10-14Bibliographically approved
Skålén, P., Engen, M., Magnusson, P., Bergkvist, L. & Karlsson, J. (2016). Public Service Innovation: A Public Service dominant logic view. In: RussoSpena, T Mele, C (Ed.), WHAT'S AHEAD IN SERVICE RESEARCH?: NEW PERSPECTIVES FOR BUSINESS AND SOCIETY. Paper presented at 26th Annual Conference of the European-Association-for-Research-on-Services (RESAR), SEP 08-10, 2016, Naples, ITALY (pp. 756-770). Neapel, Italien: UNIV NAPLES FEDERICO II, DEPT ECON MGMT & INST
Open this publication in new window or tab >>Public Service Innovation: A Public Service dominant logic view
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2016 (English)In: WHAT'S AHEAD IN SERVICE RESEARCH?: NEW PERSPECTIVES FOR BUSINESS AND SOCIETY / [ed] RussoSpena, T Mele, C, Neapel, Italien: UNIV NAPLES FEDERICO II, DEPT ECON MGMT & INST , 2016, p. 756-770Conference paper, Published paper (Refereed)
Abstract [en]

The paper departs from research on Public Service Dominant Logic (PSDL) to advance a framework of service innovation for the public sector. It continues the incorporation of Service-Dominant Logic (SDL) concepts that has been initiated by PSDL research to the public management domain, in particular the notions of resource integration and value propositions is incorporated to PSDL, and builds a conceptual framework of Public Service Innovation (PSI). This framework consist of three resource integration processes, users value creation in use, users and personnel's' value cocreation in direct interaction and internal value facilitation, and suggest that these three processes contribute to service innovation by integrating resources into value propositions. Through an empirical study of primary care the paper finds that the framework describes how PSI is conducted in practice in the public management domain. The paper contributes to articulate a PSDL-based service innovation framework. It also contributes by grounding this framework in an empirical study. In addition, it contributes by elaborating PSDL in such a way that may be drawn on to study public service innovation.

Place, publisher, year, edition, pages
Neapel, Italien: UNIV NAPLES FEDERICO II, DEPT ECON MGMT & INST, 2016
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-63888 (URN)000392696700049 ()979-12-200-1384-0 (ISBN)
Conference
26th Annual Conference of the European-Association-for-Research-on-Services (RESAR), SEP 08-10, 2016, Naples, ITALY
Available from: 2017-09-21 Created: 2017-09-21 Last updated: 2019-10-28Bibliographically approved
Bergkvist, L. (2015). Distributed IS development projects: Significant relational-oriented conditions (1ed.). In: Shang Gao and Lazar Rusu (Ed.), Modern Techniques for Successful IT Project Management: (pp. 221-244). Hershey: Business Science Reference
Open this publication in new window or tab >>Distributed IS development projects: Significant relational-oriented conditions
2015 (English)In: Modern Techniques for Successful IT Project Management / [ed] Shang Gao and Lazar Rusu, Hershey: Business Science Reference , 2015, 1, , p. 24p. 221-244Chapter in book (Other academic)
Abstract [en]

The management of teams in a distributed IS development project is challenging. It has even been suggested that a new breed of managers for the management of dispersed teams is needed, especially when relationships cross national boundaries. Challenges in distributed, global IS development are understood as related to three dimensions of distance: geographic, temporal, and cultural distance, which affect the manager’s ability to control and coordinate distributed IS development projects. This chapter argues that combining a relationship perspective with a success perspective is fruitful for understanding distributed IS development projects. In this context there are several significant conditions that draw the attention to the challenges in the practice of distributed IS development projects. The chapter ends with the provision of a conceptual framework addressing relational-oriented conditions for the management of distributed IS development projects. Using the framework, managers can identify the relational-oriented conditions for realizing the benefits of distributed IS development projects.

Place, publisher, year, edition, pages
Hershey: Business Science Reference, 2015. p. 24 Edition: 1
Keywords
Business Science Reference, IT Governance, Library IS&T, Management Science
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-42408 (URN)10.4018/978-1-4666-7473-8.ch011 (DOI)2-s2.0-84946119577 (Scopus ID)9781466674745 (ISBN)1466674733 (ISBN)
Available from: 2016-05-27 Created: 2016-05-23 Last updated: 2019-11-05Bibliographically approved
Bergkvist, L. (2014). Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing: Key Conditions Connected to Actors, Relationships and Process. (Doctoral dissertation). Karlstad: Karlstads universitet
Open this publication in new window or tab >>Towards a Framework for Relational-Oriented Management of Information Systems Outsourcing: Key Conditions Connected to Actors, Relationships and Process
2014 (English)Doctoral thesis, monograph (Other academic)
Abstract [en]

Currently, client and supplier firms are struggling with how they can make their information systems (IS) outsourcing engagements more valuable. This research points to the importance of successful practice and outcome in IS outsourcing for achieving engagements of value. To enhance the understanding of IS out­sourcing over time, a process perspective is applied. Further, this research is based on the contention that IS outsourcing is more likely to be successful if challenges are managed in a proactive manner and with a relationship perspective. Thus, understanding challenges in IS outsourcing requires a symmetric view on client and supplier.

The thesis is based on two studies presented as three steps of research: development, validation and reconsideration of a conceptual framework. The licentiate study centred on the step of development whereas the present doctoral study has a focus on the steps of validation and reconsideration. The purpose of this study includes investigating how the management of successful practice and outcome in IS outsourcing can be enabled. To address the purpose, the IS outsourcing process is studied in a client–supplier relationship. This includes that different actor perspectives, including strategic, operative, and systems, are considered for a better understanding of the practice of IS outsourcing, the challenges, and how different actors convey successful IS outsourcing.

The thesis contributes a framework for relational-oriented management of IS outsourcing, which provides the structure for understanding what needs to be managed in terms of key conditions, when and how in connection to actors, relationships, and process. Theoretical propositions, enhancing the understanding of the complexity of IS outsourcing as well as the number of challenges involved, are also presented. In brief, these propositions relate to the circumstance that IS outsourcing requires management on different levels and with different kinds of results in mind.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2014. p. 448
Series
Karlstad University Studies, ISSN 1403-8099 ; 2014:31
Keywords
Information Systems, IS, outsourcing, key conditions, client–supplier relationship, process, actors, success, information systems development, conceptual framework, management
National Category
Social Sciences
Research subject
Information Systems
Identifiers
urn:nbn:se:kau:diva-31990 (URN)978-91-7063-563-2 (ISBN)
Public defence
2014-06-13, Frödingsalen, 1B 364, Karlstads universitet, Karlstad, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2014-05-22 Created: 2014-04-28 Last updated: 2014-05-23Bibliographically approved
Johansson, B. & Bergkvist, L. (2012). Management of Information Systems Outsourcing: Evaluation of Lessons Learned from a Boundary Spanning Perspective. Paper presented at ECIME 2011. The Electronic Journal of Information Systems Evalution, 15(1), 63-73
Open this publication in new window or tab >>Management of Information Systems Outsourcing: Evaluation of Lessons Learned from a Boundary Spanning Perspective
2012 (English)In: The Electronic Journal of Information Systems Evalution, ISSN 1566-6379, Vol. 15, no 1, p. 63-73Article in journal (Refereed) Published
Abstract [en]

Even if outsourcing is a well-researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of lessons learned are presented. A boundary spanning perspective is then used when evaluating these lessons learned in the client-supplier outsourcing relationships and thereby adding a “new” theoretical perspective on outsourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to further develop boundary spanning roles in outsourcing relationships and to act as a base for future research on outsourcing relationships.

Place, publisher, year, edition, pages
Reading, UK: Academic Publishing International, 2012
Keywords
IS Outsourcing, Relationships Management, Boundary spanning, bidding mechanisms, information systems management, mixed integer programming, outsourcing of information systems
National Category
Computer Systems Computer and Information Sciences Computer Sciences
Research subject
Information Systems
Identifiers
urn:nbn:se:kau:diva-13296 (URN)
Conference
ECIME 2011
Available from: 2012-05-09 Created: 2012-05-09 Last updated: 2018-08-01Bibliographically approved
Bergkvist, L. (2011). Conditions Influencing Client-IS Supplier Interactions During IS Outsourcing. In: Pokorny, J., Repa, V., Richta, K., Wojtkowski, W., Linger, H., Barry, C. & Lang, M. (Ed.), Information Systems Development: Business Systems and Services: Modeling and Development (pp. 125-136). New York: Springer
Open this publication in new window or tab >>Conditions Influencing Client-IS Supplier Interactions During IS Outsourcing
2011 (English)In: Information Systems Development: Business Systems and Services: Modeling and Development / [ed] Pokorny, J., Repa, V., Richta, K., Wojtkowski, W., Linger, H., Barry, C. & Lang, M., New York: Springer, 2011, p. 125-136Chapter in book (Refereed)
Abstract [en]

The extent of outsourcing information systems (IS) activities has been significant and the trend seems likely to continue in the foreseeable future. IS outsourcing relationships bring challenges that need to be understood and managed. The client–IS supplier relationship as such is one of the less frequently examined topics in IS outsourcing research. This paper contributes to the IS outsourcing relationship literature by describing conditions influencing client–IS supplier interactions during IS outsourcing. The paper sets out from the interaction approach as it contributes new insights to IS outsourcing relationships. The interaction approach is complemented with elements to increase the description of IS outsourcing relationship interactions. The elements are composed of viewing the client firm and the IS supplier firm as being comprised of business, process and IS level and the dimensions contract and management. The conditions influencing client–IS supplier interactions are presented in the form of a conceptual framework which when adopted can contribute to a better understanding of the features of IS outsourcing relationships and facilitate for firms in their decision-making of IS outsourcing.

Place, publisher, year, edition, pages
New York: Springer, 2011
Keywords
IS outsourcing, Interaction approach
National Category
Social Sciences
Research subject
Information Systems
Identifiers
urn:nbn:se:kau:diva-13295 (URN)10.1007/978-1-4419-9790-6 (DOI)978-1-4419-9645-9 (ISBN)
Projects
Part of postgraduate studies
Available from: 2012-05-09 Created: 2012-05-09 Last updated: 2014-10-13Bibliographically approved
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