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Johnson, Mikael
Publications (10 of 42) Show all publications
Abadzhiev, A., Sukhov, A., Sihvonen, A. & Johnson, M. (2022). Managing the complexity of green innovation. European Journal of Innovation Management, 25(6), 850-866
Open this publication in new window or tab >>Managing the complexity of green innovation
2022 (English)In: European Journal of Innovation Management, ISSN 1460-1060, E-ISSN 1758-7115, Vol. 25, no 6, p. 850-866Article in journal (Refereed) Published
Abstract [en]

Purpose Green innovation can promote both environmental sustainability and economic growth. However, its development and implementation can be complex due to the need to align innovation activities within and across companies. In this study, the authors examined how this complexity can be managed by analyzing how individual companies combine different innovation activities to develop green innovation, and how companies along the value chain align to implement these innovations. Design/methodology/approach The dataset comprises both interviews and a survey of senior executives from the Swedish wood construction industry. These data were first analyzed by using fuzzy set qualitative comparative analysis (fsQCA) to identify innovation activity configurations at the level of the individual company. The interviews were then analyzed to identify alignment mechanisms enabling the implementation of green innovation along the value chain. Findings At the company level, the authors found three innovation activity configurations with varying levels of complexity: (1) systemic innovation by proactive companies, (2) process innovation by reactive companies and (3) inaction by technology-independent companies. On the value chain level, the authors found three alignment mechanisms that facilitate the implementation of green innovation along the value chain. These mechanisms promote cooperation by increasing efficiency, opening up new market opportunities and increasing the level of servitization. Originality/value This paper analyzes the complexity of green innovation and provides novel insights into how complexity is managed at the level of both the individual company and the value chain.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2022
Keywords
Complexity, fsQCA, Green innovation, Innovation, Sustainable development, Value chain
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-91509 (URN)10.1108/EJIM-02-2022-0098 (DOI)000824037800001 ()2-s2.0-85133975222 (Scopus ID)
Funder
European Regional Development Fund (ERDF), 20203415
Available from: 2022-08-19 Created: 2022-08-19 Last updated: 2022-09-06Bibliographically approved
Davoudi, S. & Johnson, M. (2022). Preconditions of Coordination in Regional Public Organizations. Public Management Review
Open this publication in new window or tab >>Preconditions of Coordination in Regional Public Organizations
2022 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045Article in journal (Other academic) Epub ahead of print
Abstract [en]

Involving several levels ranging from policy-making to service delivery, the coordination of regional public organizations is a complex matter. This paper explores how relational preconditions affect regional public organizations’ coordination activities and outcomes. A model is developed that links relational preconditions to coordination outcomes. Even though the coordination mechanisms and instruments are used, the coordination outcome might vary based on the individuals and the relationships among individuals. This study suggests that the use of coordination mechanisms and in turn coordination outcome, is affected by the individuals’ personal beliefs and personal relationships as well as trust in the vertical organization.

Place, publisher, year, edition, pages
Taylor & Francis, 2022
Keywords
Regional public organizations, vertical coordination, preconditions of coordination, coordination mechanisms, coordination instruments
National Category
Business Administration Economics
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-81924 (URN)10.1080/14719037.2022.2134915 (DOI)000870131100001 ()2-s2.0-85140258439 (Scopus ID)
Note

The article was included as a manuscript in Davoudi's (2021) doctoral thesis 'What happened with the leviathan of the Public Sector?: The challenges of vertical coordination in regional public organizations and its effect on public value’ 

Available from: 2020-12-21 Created: 2020-12-21 Last updated: 2023-12-11Bibliographically approved
Trischler, J., Johnson, M. & Kristensson, P. (2020). A service ecosystem perspective on the diffusion of sustainability-oriented user innovations. Journal of Business Research, 116, 552-560
Open this publication in new window or tab >>A service ecosystem perspective on the diffusion of sustainability-oriented user innovations
2020 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 116, p. 552-560Article in journal (Refereed) Published
Abstract [en]

This article conceptualizes the diffusion of user innovations from a service ecosystem perspective. With the focus on sustainable innovations, the service ecosystem is evaluated, along with other systemic innovation concepts, as a possible theoretical basis for explaining the first adoption and diffusion of user innovations. It is proposed that an ecosystem perspective contributes three assumptions that help to better understand the (non)diffusion of sustainability-oriented user innovations: (1) innovation diffusion is a multi-level and -actor phenomenon; (2) an actor-to-actor orientation integrates user innovators into the ecosystem; (3) the service perspective defines innovation diffusion as an evolving co-created process. The assumptions are translated into policy implications and future research requirements for moving towards an innovation infrastructure that considers the role and contribution of users in sustainable innovation.

Place, publisher, year, edition, pages
Elsevier, 2020
Keywords
Diffusion, Innovation ecosystem, Service ecosystem, Sustainability, User innovation
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-77556 (URN)10.1016/j.jbusres.2020.01.011 (DOI)000541934200051 ()2-s2.0-85078150558 (Scopus ID)
Funder
Vinnova, 2016-04227
Available from: 2020-04-24 Created: 2020-04-24 Last updated: 2020-08-05Bibliographically approved
Högström, C., Davoudi, S., Löfgren, M. & Johnson, M. (2016). Relevant and Preferred Public Service: A study of user experiences and value creation in public transit. Public Management Review, 18(1), 65-90
Open this publication in new window or tab >>Relevant and Preferred Public Service: A study of user experiences and value creation in public transit
2016 (English)In: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 18, no 1, p. 65-90Article in journal (Refereed) Published
Abstract [en]

When public service success is dependent upon creating value that attracts users, public managers can benefit from adopting private sector principles. This article draws on the theory of attractive quality and strategic management research to focus on the theoretical and managerial implications of how organizations' resource allocations affect user experiences. The present study shows how public transit organizations' achievement of twenty-five different service requirements affected their offerings' relevance and preference among 930 users. This article increases the understanding of how strategic choices and prioritization between various service requirements affect both the effectiveness and efficiency of (public) service offerings.

Keywords
service management, user experiences, public transit, theory of attractive quality, value creation
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-33395 (URN)10.1080/14719037.2014.957343 (DOI)000363978200004 ()
Available from: 2014-08-15 Created: 2014-08-15 Last updated: 2022-11-16Bibliographically approved
Davoudi, S. & Johnson, M. (2016). Samverkan Trafikförsörjningsprogram.
Open this publication in new window or tab >>Samverkan Trafikförsörjningsprogram
2016 (Swedish)Report (Other academic)
Abstract [sv]

Med stöd i Förordning (2010:185) med instruktion för Trafikverket 2§ punkt 12 utgår vi ifrån att Trafikverket ska vara ett stöd i arbetet att utveckla ett effektivt och hållbart transportsystem utifrån ett trafikslagsövergripande synsätt i nära dialog med RKM för att skapa en långsiktig infrastrukturplanering, i det att Trafikverket ska stödja arbetet med att ta fram trafikförsörjningsprogrammen (TFP). Föreliggande rapport fokuserar på Trafikverkets roll i samverkan med de Regionala kollektivtrafikmyndigheterna.

 

För att närmare studera, utveckla och tydliggöra ramarna för trafikverkets stöd och ansvar för kollektivtrafikfrågor, använder vi i denna rapport en förståelseorienterad metod som bygger på att förstå och tolka den kontext som Trafikverket agerar i. Föreliggande text är en inventering av olika utformningar av kollektivtrafikmyndigheter i landet samt Trafikverkets olika Regionkontor. Fokus är i huvudsak riktad mot hur de är organiserade och hur de arbetar för att hantera olika frågor. Syftet är att med denna samlade kunskap se hur samverkansutmaningar har hanterats i olika lösningar och på så sätt öppna upp för ett ömsesidigt lärande och stärka förutsättningarna för samverkan.

 

Föreliggande studie visar att samverkan mellan kollektivtrafikmyndigheterna och Trafikverket inte är statisk utan en del i en dynamisk process som baseras på kunskap, personliga relationer och förtroende. Genom att få kunskap om den andra organisationen och skapa sig en förståelse om hur man kan samverka för att uppnå bättre effekter av sina satsningar skapas en grund för samarbete. Det är sedan genom personliga relationer som ett förtroende skapas mellan parterna och som fördjupar samarbetet. Ett samarbete likt den mellan Trafikverket och Kollektivtrafikmyndigheterna som varken är bundet till hierarkiska eller beroendemässiga parametrar kräver förtroende och relationella band mellan parterna för att fungera. Den kunskapsintegration som uppstår mellan organisationerna när man klarar av att länka och integrera människors kunskaper och färdigheter genom sina personliga relationer och organisatoriska processer bidrar till ökad organisatorisk kapacitet för respektive organisation. Samspelet mellan organisationerna bidrar till att respektive organisation på ett bättre sätt kan anpassa sig till föränderliga samhällsbehov och skapa interna strukturer som följer de förändrade behov som finns i samhället.

Series
Karlstad University Studies, ISSN 1403-8099
Keywords
Samverkan, kollektivtrafik, trafikverket, trafikförsörjningsprogram
National Category
Other Social Sciences
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-39062 (URN)
Funder
Swedish Transport Administration
Available from: 2016-01-18 Created: 2016-01-18 Last updated: 2020-07-02
Sebhatu, S. P., Johnson, M. & Enquist, B. (2016). Service Innovation in a Complex Service System: Public Transit Service Sustainability Business Cases. In: BH Voon, J Hamali, F Abdullah, C Joseph, SH Leong, UH Lau, ESM Chung, KC Ng, AK Teo (Ed.), IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY. Paper presented at 6th International Research Symposium on Service Management (IRSSM), AUG 11-15, 2015, Kuching, MALAYSIA (pp. 269-275). Amsterdam: Elsevier
Open this publication in new window or tab >>Service Innovation in a Complex Service System: Public Transit Service Sustainability Business Cases
2016 (English)In: IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY / [ed] BH Voon, J Hamali, F Abdullah, C Joseph, SH Leong, UH Lau, ESM Chung, KC Ng, AK Teo, Amsterdam: Elsevier, 2016, p. 269-275Conference paper, Published paper (Refereed)
Abstract [en]

This paper seeks to assess and analyse service innovation in a complex service system, using a theoretical framework that comprises three key concepts: service innovation, complexity, and sustainability. Using two public transit cases, from Zurich and Singapore, this contribution describes the challenges associated with understanding service innovation in the complex public transit service system, according to its basis in social and environmental perspectives on sustainability. The findings affirm theoretical attempts to conceptualize service innovation and value co-creation in the service systems. By delineating the challenges of integrating sustainable thinking in complex service systems for service innovations and understanding the role of public transport services in an international context, this study makes an original contribution to research in services, sustainability, and complexity.

Place, publisher, year, edition, pages
Amsterdam: Elsevier, 2016
Series
Procedia Social and Behavioral Sciences, ISSN 1877-0428 ; 224
Keywords
service innovation, sustainability, complex service systems, value creation, public transit services
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-63877 (URN)10.1016/j.sbspro.2016.05.459 (DOI)000391720100034 ()
Conference
6th International Research Symposium on Service Management (IRSSM), AUG 11-15, 2015, Kuching, MALAYSIA
Available from: 2017-09-21 Created: 2017-09-21 Last updated: 2019-10-28Bibliographically approved
Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C. & Pareigis, J. (2015). Sustaining swedens competitive position: Lean lifelong learning. Measuring Business Excellence, 19(1), 92-102
Open this publication in new window or tab >>Sustaining swedens competitive position: Lean lifelong learning
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2015 (English)In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 19, no 1, p. 92-102Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to explore what options the adult learner has for continued learning and what role universities are playing in providing net-based education. Current options for lifelong learning and improvement opportunities in the educational process are described based on an assessment inspired by principles of lean management. Design/methodology/approach – Sweden is chosen as an example. The current level of net-based university education and the demand for it is assessed using official Swedish data. Lean management principles are used as a starting point to define parameters for interest for the adult learner. These parameters are then converted into a five-level scale for assessing current performance with focus on university courses. The authors also study how Swedish County Councils manage their employee education and carry out a check of courses offered by massive open online course providers. Findings – Lean management principles in combination with customer focus seem to present relevant parameters for assessing distance education. Preliminary results indicate that lean lifelong learning has a considerable improvement potential. The main reasons for this potential seem to be more of a bureaucratic and political nature, whereas technology and resources appear to be less of an issue. Practical implications – The results have implications for both universities and organisations. The pressure on universities to become more customer-focussed, while at the same time, cost-effectiveness is likely to increase. Originality/value – Using the customer perspective for educational services and applying lean principles to education.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
Keywords
Lifelong learning, Organisational learning, Competence development, Distance education, Lean learning, Massive open online courses
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-44880 (URN)10.1108/MBE-11-2014-0045 (DOI)000214429400009 ()2-s2.0-84928106561 (Scopus ID)
Available from: 2016-08-15 Created: 2016-08-15 Last updated: 2022-11-25Bibliographically approved
Isaksson, R. B., Garvare, R. & Johnson, M. (2015). The crippled bottom line - measuring and managing sustainability. International Journal of Productivity and Performance Management, 64(3), 334-355
Open this publication in new window or tab >>The crippled bottom line - measuring and managing sustainability
2015 (English)In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 64, no 3, p. 334-355Article in journal (Refereed) Published
Abstract [en]

Purpose - Sustainability can be assessed in the dimensions Profit, Planet and People. A problem with the approach is that these dimensions cannot be added. Another problem is that performance seldom is related to global system boundaries. The purpose of this paper is to study the "what" of sustainability by linking this to global boundaries and proposing "how" the authors could manage change toward sustainability. Design/methodology/approach - Sustainability definitions are reviewed to identify main stakeholders. People value defined as utility is compared to Planet harm as carbon emissions and People harm as prices of products. This approach is examined in business studying the global processes of housing, transporting, providing food and cement manufacturing. Findings - The relative indicators with focus on People utility compare to Planet and People harm seem to be relevant for measuring the level of sustainability. The Crippled Bottom Line of People value/Planet harm and People value/Planet harm is proposed as the "what" to measure and the change process of "understanding-defining-measuring-communicating-leading change" is proposed as the "how" to change. Research limitations/implications - The research is based on identifying the main stakeholders based on sustainability definitions and from that point mostly on deductive reasoning. Practical implications - The practical implications are that organizations could define sustainability indicators with objectives that are linked to global limits. Social implications - Advocating the use of price as a social indicator could have social implications. Originality/value - The paper contributes to the discussion of how to link global limits to organizational measurements and targets.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
Keywords
Creating shared value, Triple bottom line, Profit People Planet, Sustainability KPI, Sustainability reporting, Value per harm
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-63524 (URN)10.1108/IJPPM-09-2014-0139 (DOI)000213251800002 ()
Available from: 2017-09-11 Created: 2017-09-11 Last updated: 2019-10-14Bibliographically approved
Enquist, B., Johnson, M. & Rönnbäck, Å. (2015). The paradigm shift to business excellence 2.0. International Journal of Quality and Service Sciences, 7(2-3), 321-333
Open this publication in new window or tab >>The paradigm shift to business excellence 2.0
2015 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 7, no 2-3, p. 321-333Article in journal (Refereed) Published
Abstract [en]

Purpose: This paper aims to contribute to the debate on business excellence by comparing the business excellence models of Malcolm Baldrige, European Foundation for Quality Management and Swedish Institute for Quality. By assessing these in relation to today’s new business landscape, the authors suggest that emphasising issues such as stakeholder co-creation of value, stakeholder dialogue, service innovation, service logic, business ethics and different views on resource integration can alter the view of quality improvement from economic, social and environmental perspectives, in turn, leading to Business Excellence 2.0.

Design/methodology/approach: This study examines three business excellence models and compares their adoption of the concepts of today’s new business landscape. The study focuses on whether the models’ fundamental principles and concepts are aligned with the views on sustainability, stakeholder co-creation and service innovation.

Findings: The examined business excellence models do not fully respond to the requirements of today’s business landscape. To gain relevance in the private sector, the fundamental ideas of the models in terms of concepts, criteria and evaluation processes must be rethought. Such an opportunity enables the quality movement and service logic research to come together to develop new business excellence models that incorporate the challenges of today’s business landscape. Research limitations/implications – This paper illustrates the need to develop business excellence models to address the perspectives of today’s new business landscape.

Practical implications: By incorporating strategies in sustainability, stakeholder co-creation and service innovation in business excellence models, organisations can deliver sustainable business growth.

Originality/value: The paper sheds new light on how business excellence models can incorporate aspects of the new business landscape. It also shows how the quality movement and the ongoing service logic research can come together to develop a new business excellence model that addresses the challenges in the new business landscape.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-44845 (URN)10.1108/IJQSS-03-2015-0032 (DOI)2-s2.0-84930733408 (Scopus ID)
Available from: 2016-08-15 Created: 2016-08-15 Last updated: 2017-11-28Bibliographically approved
Enquist, B., Sebhatu, S. P. & Johnson, M. (2015). Transcendence for Business Logics in Value Networks for Sustainable Service Business. Journal of service theory and practice, 25(2), 181-197
Open this publication in new window or tab >>Transcendence for Business Logics in Value Networks for Sustainable Service Business
2015 (English)In: Journal of service theory and practice, ISSN 2055-6225, E-ISSN 2055-6233, Vol. 25, no 2, p. 181-197Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to provide a deeper understanding of transcendence as business logic and to advance value co-creation and value network thinking. The authors are looking for business logic to have wider understanding of sustainable business. Understanding how value is “networked” and “co-created” by what the authors will call “transcendent business logic” in specific contextual settings is deemed essential in securing sustainable business, which social and environmental perspectives and governance issues are embedded. The authors lay the foundation for enriching the transcendence for business logics for a sustainable business based on sustainability, stakeholder-unifying perspective and value creation network theories. Design/methodology/approach – The study adopts a qualitative approach, using multiple case studies to undertake an analysis of the role of transcendence for business logics. Four case studies of private companies and parallel case studies of retail, health care and public organizations (regional public transport networks) are applied. The paper further asses a methodological approach goes beyond the positivistic paradigm in service research to understand the texts and analyze the research materials. This section presents the methodological approach based on transcendence beyond objectivism and relativism and the transformation process of transcendence business logic. Findings – The paper demonstrates that “different business logics” contributes to securing sustainable business embedded on social and environmental perspectives on governance issues. The authors have shown this based on the idea of transcendence, which can be used from a methodological point of view based on a deeper understanding beyond objectivism and relativism. The authors argued in this paper for a methodological path beyond functionalism. The authors are providing a deeper understanding of the business logic; co-creating value for people and developing sustainability for society. The study has also shown that values form the network, and co-creation is the basis for transcending the business logics. Originality/value – The paper makes original contribution to the exploring transcendence for business logics to be in lieu of guiding open source business models based on the need for understanding of the new logic in the new complex landscape. In service research, the main theoretical challenges of understand and integrating value co-creation and value networks to secure sustainable businesses are founded on the principles of steering and navigation. In this study the authors addressed the need for advancement of value co-creation network thinking and perusal for the business logic to have a wider understanding of sustainable business.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
Keywords
Transcendence, Business logic, Value Network, S-D logic, G-D logic, Public – Private partnership, Sustainability, Hermeneutic, Dialectic and Public Transit
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-34273 (URN)10.1108/JSTP-09-2013-0189 (DOI)000358714000004 ()
Available from: 2014-10-10 Created: 2014-10-10 Last updated: 2020-04-14Bibliographically approved
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