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Gottfridsson, Patrik
Publications (10 of 37) Show all publications
Rundh, B. & Gottfridsson, P. (2015). Delivering sport events: the arena concept in sports from a network perspective. Journal of Business and Industrial Marketing, 30(7), 785-794
Open this publication in new window or tab >>Delivering sport events: the arena concept in sports from a network perspective
2015 (English)In: Journal of Business and Industrial Marketing, ISSN 0885-8624, Vol. 30, no 7, p. 785-794Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2015
Keywords
Interaction, Sports markeketing, Value Creation
National Category
Social Sciences
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-37654 (URN)10.1108/JBIM-06-2013-0131 (DOI)000360575900001 ()
Available from: 2015-08-24 Created: 2015-08-24 Last updated: 2015-08-25Bibliographically approved
Gottfridsson, P. (2014). Different actors' roles in small companies service innovation. Journal of Services Marketing, 28(7), 547-557
Open this publication in new window or tab >>Different actors' roles in small companies service innovation
2014 (English)In: Journal of Services Marketing, ISSN 0887-6045, E-ISSN 0887-6045, ISSN 0887-6045, Vol. 28, no 7, p. 547-557Article in journal (Refereed) Published
Abstract [en]

Purpose-The purpose of the study is to create an initial understanding of how various internal and external actors contribute to the development of new services based on the research question considering "which different actor takes part in small companies' service development processes in order giving access to the resources needed and what roles do they play?" Design/methodology/approach-Due to the lack of previous studies within the area, the focus in this study has been to use a qualitative method to reach a deeper insight about how small companies' service development could be described, as seen from an actor's perspective. Findings-Based on the empirical analysis, the study identifies seven main categories of actors who were involved in the service-development process that contributes with different types of resources and their role varies during the development process. The actors and their roles are presented in a model giving initial understanding how various internal and external actors contribute to the development of new services. Research limitations/implications-Using a qualitative approach, the research results may lack generalizability. Instead, the findings should be seen as an initial starting point for further studies. Practical implications-The paper's highlight a number of actor roles that need to be handled to create possibilities for small companies' service development. Originality/value-The paper fills a research gap in the service innovation research. Traditionally, this research has been focused on larger companies, with a focus on what happens inside the companies.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014
Keywords
Service innovation, Network, Small companies
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-41577 (URN)10.1108/JSM-04-2013-0082 (DOI)000345149300003 ()
Available from: 2016-04-25 Created: 2016-04-11 Last updated: 2017-11-30Bibliographically approved
Gottfridsson, P. & Stålhammar, A. (2014). Transforming the service idea: - a communication and learning process. International Journal of Quality and Service Sciences, 6(1), 2-16
Open this publication in new window or tab >>Transforming the service idea: - a communication and learning process
2014 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 6, no 1, p. 2-16Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2014
Keywords
Knowledge Management, Service Innovation
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-31768 (URN)
Available from: 2014-03-25 Created: 2014-03-25 Last updated: 2017-08-15Bibliographically approved
Camén, C., Gottfridsson, P. & Rundh, B. (2012). Contracts as a Cornerstone in the Relationship Building. International Journal of Quality and Service Sciences, 4(3), 208-223
Open this publication in new window or tab >>Contracts as a Cornerstone in the Relationship Building
2012 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, no 3, p. 208-223Article in journal (Refereed) Published
Keywords
Contracts, Intergroup relations, Relationships, Relationship building
National Category
Economics and Business
Identifiers
urn:nbn:se:kau:diva-15132 (URN)10.1108/17566691211269549 (DOI)
Available from: 2012-10-09 Created: 2012-10-09 Last updated: 2017-12-07Bibliographically approved
Gottfridsson, P. (2012). Introducing High-Tech Service System In A Low-Tech Service Context: Implementing ticket and information system in public transport. In: Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012.. Paper presented at AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012..
Open this publication in new window or tab >>Introducing High-Tech Service System In A Low-Tech Service Context: Implementing ticket and information system in public transport
2012 (English)In: Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012., 2012Conference paper, Published paper (Refereed)
National Category
Economics and Business
Identifiers
urn:nbn:se:kau:diva-15133 (URN)
Conference
AMA SERVSIG International Service Research Conference, Helsinki, Finland, June 7-9 2012.
Available from: 2012-10-09 Created: 2012-10-09 Last updated: 2012-10-11Bibliographically approved
Gottfridsson, P. (2012). Joint service development – the creations of the prerequisite for the service development. Managing Service Quality, 22(1), 21-37
Open this publication in new window or tab >>Joint service development – the creations of the prerequisite for the service development
2012 (English)In: Managing Service Quality, ISSN 0960-4529, E-ISSN 1758-8030, Vol. 22, no 1, p. 21-37Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this study is to describe how parted or divided service development is carried out, where interactions and cooperation need to take place with other actors in order to create the foundations for the service, in the form of a coherent specification of the extended service concept.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2012
Keywords
Service development, service innovation, knowledge transfer, organizational learning
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-12355 (URN)10.1108/09604521211198092 (DOI)000299908500002 ()
Available from: 2012-03-19 Created: 2012-03-19 Last updated: 2018-07-17Bibliographically approved
Gottfridsson, P., Camén, C. & Rundh, B. (2012). Relationships in Constructed Service Development Networks: A study ofservice development within Public Organizations. Paper presented at the 28th IMP-conferance in Rome, 11th-15th September, 2012..
Open this publication in new window or tab >>Relationships in Constructed Service Development Networks: A study ofservice development within Public Organizations
2012 (English)Conference paper, Published paper (Refereed)
National Category
Economics and Business
Identifiers
urn:nbn:se:kau:diva-15135 (URN)
Conference
the 28th IMP-conferance in Rome, 11th-15th September, 2012.
Available from: 2012-10-09 Created: 2012-10-09 Last updated: 2012-10-11Bibliographically approved
Gottfridsson, P. & Camén, C. (2012). Service Development in Outsourced Public Service Networks: A Study in the Public Transport Sector. International Business Research, 5(5), 26-34
Open this publication in new window or tab >>Service Development in Outsourced Public Service Networks: A Study in the Public Transport Sector
2012 (English)In: International Business Research, ISSN 1913-9004, E-ISSN 1913-9012, Vol. 5, no 5, p. 26-34Article in journal (Refereed) Published
Abstract [en]

When public-sector services are outsourced to private commercial operators, the issue of new-service development can become problematical because the political/social objectives of the controlling authority are often different from the commercial imperatives of the private operator. These (often conflicting) imperatives can cause difficulties in new-service development with regard to both: (i) deciding what new services are required; and (ii) deciding how the service-development process should proceed. This study takes a qualitative approach in investigating what happens during the development of new services in the Swedish public-transport sector, in which services are contractually outsourced from public authorities to private commercial operators by public tender. The results of the study show that: (i) the development of new services in this context is especially challenging; (ii) conflicts do arise between public and commercial interests; (iii) collaborative service development is significantly hampered by the regulatory framework and contractual arrangements; and (iv) the contracts themselves actually represent an important aspect of the overall service-development process. The implication for managers is that the formulation of tendering documents and contracts must be seen as an important determinant of service development, often for many years in advance.

Place, publisher, year, edition, pages
Canadian Center of Science and Education, 2012
Keywords
Service development, Outsourcing, Public sector
National Category
Business Administration Transport Systems and Logistics
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-12358 (URN)10.5539/ibr.v5n5p26 (DOI)
Available from: 2012-03-19 Created: 2012-03-19 Last updated: 2018-07-18Bibliographically approved
Gottfridsson, P. & Stålhammar, A. (2012). The process of transforming the service idea: A study of interorganizational service innovation. Paper presented at 15th QMOD Conference, 5th-7th September, 2012, Poznan, Poland..
Open this publication in new window or tab >>The process of transforming the service idea: A study of interorganizational service innovation
2012 (English)Conference paper, Published paper (Refereed)
National Category
Economics and Business
Identifiers
urn:nbn:se:kau:diva-15134 (URN)
Conference
15th QMOD Conference, 5th-7th September, 2012, Poznan, Poland.
Available from: 2012-10-09 Created: 2012-10-09 Last updated: 2012-10-11Bibliographically approved
Gottfridsson, P. (2011). BIMS-projektets startfas: Dokumentation från följeforskning (50ed.). Karlstad: Karlstads universitet
Open this publication in new window or tab >>BIMS-projektets startfas: Dokumentation från följeforskning
2011 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2011. p. 26 Edition: 50
Series
Karlstad University Studies, ISSN 1403-8099 ; 2011:55
Keywords
Följeforskning, Tjänsteutveckling, Kollektivtrafik
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-8632 (URN)978-91-7063-392-8 (ISBN)
Available from: 2018-01-03 Created: 2011-10-24 Last updated: 2018-01-03Bibliographically approved
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