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Camén, Carolina
Publications (10 of 29) Show all publications
Lidestam, H., Camén, C. & Lidestam, B. (2018). Evaluation of cost drivers within public bus transports in Sweden. Research in Transportation Economics, 69(SI), 157-164
Open this publication in new window or tab >>Evaluation of cost drivers within public bus transports in Sweden
2018 (English)In: Research in Transportation Economics, ISSN 0739-8859, E-ISSN 1875-7979, Vol. 69, no SI, p. 157-164Article in journal (Refereed) Published
Abstract [en]

The supply of public transport in Sweden has been continuously increasing and as a consequence thereof, the cost for bus traffic has also increased. However, many indicators show that costs for public transports in Sweden in recent years have increased more than supply. Therefore, the aim of the present study is to test and evaluate the importance of the nine previously identified cost drivers (Camén & Lidestam, 2016) of public bus transports in Sweden. A mixed-method design, which included both focus groups and a questionnaire, was used. The questionnaire, with quantitative rating scales, was sent to representatives from the bus operators and from the Public Transport Authorities (PTAs). In the focus groups, industry associations, consultants, and politicians also participated. The results reveal what the dominating cost factors are, as well as the factors considered to be the most important, according to actors within the Swedish bus transport sector. The most important cost driver identified is peak traffic and the costs of its consequences.

Place, publisher, year, edition, pages
JAI Press Ltd, 2018
Keywords
Bus transports, Competitive tendering, Costs, Public procurement, Public transport
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-68080 (URN)10.1016/j.retrec.2018.05.009 (DOI)000454975000018 ()2-s2.0-85048350265 (Scopus ID)
Available from: 2018-06-26 Created: 2018-06-26 Last updated: 2019-02-14Bibliographically approved
Sundstrom, E., Karlsson, J. & Camén, C. (2017). Service innovation as a political process. Service Industries Journal, 37(5-6), 341-362
Open this publication in new window or tab >>Service innovation as a political process
2017 (English)In: Service Industries Journal, ISSN 0264-2069, E-ISSN 1743-9507, Vol. 37, no 5-6, p. 341-362Article in journal (Refereed) Published
Abstract [en]

Service innovation processes are driven by stakeholders in interaction and are understood and sketched as a value negotiation process that consists of an iterative process of securing potential value in service. While previous research has focused on service innovation as a harmonious closed system, our study explores service innovation as a political process in which stakeholders negotiate to create and secure future value. Data are collected through interviews and participant observations in four different case studies. Our study contributes to the field by illuminating service innovation as a political process and explaining how this is operationalized. The findings also contribute to an understanding of how stakeholder resources impact a chosen strategy; the resulting strategy's impact on the service concept vis-a-vis its potential value; and how several involved stakeholders formulate, negotiate, and secure future potential value, which are the activities that drive a service innovation process.

Place, publisher, year, edition, pages
Oxon, UK: Taylor & Francis, 2017
Keywords
Service innovation, value creation, negotiation, stakeholder
National Category
Business Administration Information Systems, Social aspects Public Administration Studies Social Sciences Interdisciplinary
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-65535 (URN)10.1080/02642069.2017.1322960 (DOI)000402454600004 ()
Available from: 2018-01-05 Created: 2018-01-05 Last updated: 2018-06-08Bibliographically approved
Enquist, B., Sebhatu, S. P. & Camén, C. (2015). Values based governance and service innovation for facilitating sustainable public transport value network: the importance of the interlink between public governance, CSR, contractual governance and business model. In: : . Paper presented at Public service innovation and the delivery of effective public services, 15-16 October 2015, Budapest, Hungary.. Budapest
Open this publication in new window or tab >>Values based governance and service innovation for facilitating sustainable public transport value network: the importance of the interlink between public governance, CSR, contractual governance and business model
2015 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Osborne (2010) has argued for New Public Governance as a significant paradigm for public services delivery, embracing policy-making and a range of inter-organizational and networked-based modes for public services delivery (ibid. p. 413).  This thinking is an alternative to Public Administration or New Public Management, which the idea for “Public Governance and public service delivery: as a research agenda for the future” (Osborne, 2010). The indication of policy-making as a governance issue and co-production, co-creation for service delivery combine the public governance literature with the service literature. We agree with this and will take this a step further and argue for interlink between public governance, CSR, contractual governance and business model guided by a service business logic (Lusch and Vargo, 2014). Those concepts are contextually interlinked. In this article the specific public service context is “public transport value network” (Enquist et al, 2011). In that context the contractual governance is crucial guided by service business logic.

In this article we will use examples of “Public transport value networks” from the city-regions of Stockholm, London and Paris to illustrate our conceptual framework. All of those city-regions have to handle economic, social and environmental issues as societal challenges. The societal challenges in those city-regions are driven by proactive policy-making and facilitating of resources for change. Service innovation is an important tool for change (Lusch and Vargo, 2014) but for societal issues the influence of CSR –practice and sustainable development has to be included as part of the service innovation processes (Edvardsson et al, 2013). Lusch and Vargo (2014) talk about strategic thinking and taking advantage of unstable environments. This is what societal challenges is all about.  This is also in line with SD-logic which are essentially co-creating value for customers and other stakeholders and facilitating, rather than just predicting to provide service” (ibid. p. 191).  We will introduce and argue for values based governance, service innovation and the important role of shared values for sustainable service business (Edvardsson et al, 2013).  Service networks need shared institutions (rules) to function effectively and coordinate activities among actors (Lusch and Vargo, 2014). These institutions have to cooperate in service networks based on shared values and shared meanings (Edvardsson et al, 2013).

Public Transport Value Network as a dynamic and transformative values based service network is about facilitating the network in the interaction of governmental agencies, service providers and the customers/citizens in the network. To facilitate a public/private partnership for public service in a value network is also about designing the right contracts for sharing the cost for setting up and running the network, increase numbers of travellers which use the network and improve positive effects for society. The service providers have their business models, the public transport authority have theirs and those models have to meet in a joint contract. Public Transport for co-creating value for people and developing sustainability for society and the different business models and contractual governance has to be based on the same values based service logic.

Key words: Service innovation, values based governance, contractual governance, public transport value network

Place, publisher, year, edition, pages
Budapest: , 2015
Keywords
Service innovation, values based governance, contractual governance, public transport, value network
National Category
Social Sciences Humanities and the Arts
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70183 (URN)
Conference
Public service innovation and the delivery of effective public services, 15-16 October 2015, Budapest, Hungary.
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-02-08Bibliographically approved
Johansson, T., Siverbo, S. & Camén, C. (2014). Offentliga organisationers styrning av privata utförare. Karlstad: Karlstads universitet
Open this publication in new window or tab >>Offentliga organisationers styrning av privata utförare
2014 (Swedish)Report (Other academic)
Abstract [sv]

Trenden i många välfärdsstater är att konkurrensutsättning och privata utförare är ett tydligt alternativ till egenregiproduktion för att leverera service och välfärd till medborgare. Sverige är inget undantag. Förklaringen är ideologiska strömningar men också en vilja att effektivisera och skapa nytänkande inom offentligt finansierade verksamheter. För att ambitionerna med konkurrensutsättning ska kunna realiseras måste de offentliga huvudmännen styra sina privata utförare. För närvarande vet vi dock väldigt lite om hur styrningen av privata utförare i offentlig sektor utformas, vad som förklarar utformningen och vilken betydelse den har för olika verksamheter i olika situationer. Trots det debatteras frågan livligt i politik och media. I den här rapporten utgår vi från teori om styrning av samarbete och samordning när en organisation ska styra en annan. Genom att studera upphandlad verksamhet i svenska kommuner söker vi förklaringar till hur, varför och med vilket utfall offentliga huvudmän styr sina privata utförare. Det empiriska materialet är insamlat med enkäter skickade till privata utförare inom äldreomsorg och teknisk verksamhet.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2014
Series
Karlstad University Studies, ISSN 1403-8099 ; 2014:34
Keywords
Upphandling, offentlig sektor, styrning, äldreomsorg, teknisk verksamhet
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-32117 (URN)978-91-7063-567-0 (ISBN)
Funder
Swedish Competition Authority
Available from: 2014-05-20 Created: 2014-05-20 Last updated: 2017-12-06Bibliographically approved
Wetter-Edman, K. & Camén, C. (2013). Design thinking in public procured contract – is it possible?. In: : . Paper presented at 13th International Research Symposium on Service Excellence in Management QUIS13, Karlstad 10-13 juni.
Open this publication in new window or tab >>Design thinking in public procured contract – is it possible?
2013 (English)Conference paper, Oral presentation with published abstract (Refereed)
Keywords
Design thinking, Contracts, Public procurement
National Category
Business Administration Design
Research subject
Business Administration; Visual Arts
Identifiers
urn:nbn:se:kau:diva-30487 (URN)
Conference
13th International Research Symposium on Service Excellence in Management QUIS13, Karlstad 10-13 juni
Available from: 2013-12-02 Created: 2013-11-30 Last updated: 2014-01-02Bibliographically approved
Camén, C. & Åkesson, M. (2013). Do contracts restrict front-line employees to be innovative and co-create value?. In: : . Paper presented at 16th QMOD conference on Quality and Service Sciences ICQSS 2013, September 4-6, Portoroz, Slovenia.
Open this publication in new window or tab >>Do contracts restrict front-line employees to be innovative and co-create value?
2013 (English)Conference paper, Published paper (Refereed)
Keywords
Front-line employees, Value co-creation, Contract, Service innovation and public organization
National Category
Social Sciences
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-29338 (URN)
Conference
16th QMOD conference on Quality and Service Sciences ICQSS 2013, September 4-6, Portoroz, Slovenia
Available from: 2013-10-09 Created: 2013-10-09 Last updated: 2013-10-29Bibliographically approved
Camén, C. & Lidestam, H. (2013). Subjektiva kriterier i upphandlingsunderlagen och dess uppföljning. In: : . Paper presented at Nationella Transportkonferensen Chalmers Göteborg 22-23 oktober.
Open this publication in new window or tab >>Subjektiva kriterier i upphandlingsunderlagen och dess uppföljning
2013 (Swedish)Conference paper, Oral presentation only (Refereed)
Keywords
Upphandling, kontrakt, kollektivtrafik
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-30488 (URN)
Conference
Nationella Transportkonferensen Chalmers Göteborg 22-23 oktober
Available from: 2013-12-02 Created: 2013-11-30 Last updated: 2013-12-30Bibliographically approved
Camén, C., Gottfridsson, P. & Rundh, B. (2012). Contracts as a Cornerstone in the Relationship Building. International Journal of Quality and Service Sciences, 4(3), 208-223
Open this publication in new window or tab >>Contracts as a Cornerstone in the Relationship Building
2012 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 4, no 3, p. 208-223Article in journal (Refereed) Published
Keywords
Contracts, Intergroup relations, Relationships, Relationship building
National Category
Economics and Business
Identifiers
urn:nbn:se:kau:diva-15132 (URN)10.1108/17566691211269549 (DOI)
Available from: 2012-10-09 Created: 2012-10-09 Last updated: 2017-12-07Bibliographically approved
Gottfridsson, P., Camén, C. & Rundh, B. (2012). Relationships in Constructed Service Development Networks: A study ofservice development within Public Organizations. Paper presented at the 28th IMP-conferance in Rome, 11th-15th September, 2012..
Open this publication in new window or tab >>Relationships in Constructed Service Development Networks: A study ofservice development within Public Organizations
2012 (English)Conference paper, Published paper (Refereed)
National Category
Economics and Business
Identifiers
urn:nbn:se:kau:diva-15135 (URN)
Conference
the 28th IMP-conferance in Rome, 11th-15th September, 2012.
Available from: 2012-10-09 Created: 2012-10-09 Last updated: 2012-10-11Bibliographically approved
Gottfridsson, P. & Camén, C. (2012). Service Development in Outsourced Public Service Networks: A Study in the Public Transport Sector. International Business Research, 5(5), 26-34
Open this publication in new window or tab >>Service Development in Outsourced Public Service Networks: A Study in the Public Transport Sector
2012 (English)In: International Business Research, ISSN 1913-9004, E-ISSN 1913-9012, Vol. 5, no 5, p. 26-34Article in journal (Refereed) Published
Abstract [en]

When public-sector services are outsourced to private commercial operators, the issue of new-service development can become problematical because the political/social objectives of the controlling authority are often different from the commercial imperatives of the private operator. These (often conflicting) imperatives can cause difficulties in new-service development with regard to both: (i) deciding what new services are required; and (ii) deciding how the service-development process should proceed. This study takes a qualitative approach in investigating what happens during the development of new services in the Swedish public-transport sector, in which services are contractually outsourced from public authorities to private commercial operators by public tender. The results of the study show that: (i) the development of new services in this context is especially challenging; (ii) conflicts do arise between public and commercial interests; (iii) collaborative service development is significantly hampered by the regulatory framework and contractual arrangements; and (iv) the contracts themselves actually represent an important aspect of the overall service-development process. The implication for managers is that the formulation of tendering documents and contracts must be seen as an important determinant of service development, often for many years in advance.

Place, publisher, year, edition, pages
Canadian Center of Science and Education, 2012
Keywords
Service development, Outsourcing, Public sector
National Category
Business Administration Transport Systems and Logistics
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-12358 (URN)10.5539/ibr.v5n5p26 (DOI)
Available from: 2012-03-19 Created: 2012-03-19 Last updated: 2018-07-18Bibliographically approved
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