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Enquist, Bo
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Publications (10 of 102) Show all publications
Enquist, B. & Sebhatu, S. P. (2018). Service innovation, sustainability and quality meeting city challenges in the age of accelerations. International Journal of Quality and Service Sciences, 10(4), 431-446
Open this publication in new window or tab >>Service innovation, sustainability and quality meeting city challenges in the age of accelerations
2018 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, no 4, p. 431-446Article in journal (Refereed) Published
Abstract [en]

Purpose The aim of this article is to provide a deeper conceptual understanding of the interdependence between service innovation, sustainability and quality in the age of accelerations in the context of cities. The research question is, how can service innovation, sustainability and quality interact in cities to meet the challenges of technology, globalization and climate change? Design/methodology/approach The study adopts a qualitative research approach and cases study research method in the context of cities. In this article, meeting the challenges in the age of accelerations is analyzed and interpreted in an abductive process in an interaction between empirical findings of three progressive cities Freiburg, Malmo and Gothenburg and the conceptual and theoretical frame for getting a new meaning. Findings The article demonstrates the need for a deeper conceptual understanding of the interdependence of service innovation, sustainability and quality in the age of accelerations. Service innovation and quality improvement cannot be handled as a standalone managerial activity because these processes are part of values-based learning and developing a loop for transformation, value co-creation and sustainability practice. Research limitations/implications Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Societal implications The article looks into the idea of an ecosystem to achieve a balance between nature and people: Dynamic and complex ecosystems can be illustrated in different contexts to ensure a strong commitment to societal and environmental perspectives to create value and develop a sustainability practice. Originality/value The article makes an original contribution by using insights from service research, quality movement research and from studying actual sustainability practices in the real-life contexts of cities by developing a conceptual paper.

Place, publisher, year, edition, pages
Bingley, UK: Emerald Group Publishing Limited, 2018
National Category
Social Sciences Interdisciplinary Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70273 (URN)10.1108/IJQSS-11-2017-0100 (DOI)000447318700007 ()
Available from: 2018-11-23 Created: 2018-11-23 Last updated: 2018-12-13Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2017). Service Ecosystem in a Dynamic and Complex Context: The context of transit services of cities and city regions. In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management,: . Paper presented at QUIS 15 June 12-15 2017, Porto, Portugal.
Open this publication in new window or tab >>Service Ecosystem in a Dynamic and Complex Context: The context of transit services of cities and city regions
2017 (English)In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management,, 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper investigates the dynamicity and complexity of service eco systems by demonstrating the public transit service eco-system in resilient and living cities (city regions). In particular, it explores the main theoretical and empirical challenges on how to understand the dynamic and transformative service eco-system, by developing and implementing a feasible and proactive tool. To develop a service ecosystem and implement it requires an S-D logic perspective with input from societal and environmental encounters to expand the micro, meso and macro levels by addressing the complex situation of public transit services in transforming cities in Sweden (Malmo), France (Paris) and South Africa (Cape Town).

Keywords
Service Eco System; S-D logic; Public transit; City; Service Innovation
National Category
Other Social Sciences
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70193 (URN)
Conference
QUIS 15 June 12-15 2017, Porto, Portugal
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-01-31Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2017). Sustainability for transformation and societal Innovation.. In: Transformations in Practice: Transformations 2017:Transformations in Practice. Paper presented at Transformations 2017, Transformations in Practice, 30th August - 1st September 2017,Centre for Environmental Change and Human Resilience (CECHR) University of Dundee, Scotland, UK,. Dundee, Scotland
Open this publication in new window or tab >>Sustainability for transformation and societal Innovation.
2017 (English)In: Transformations in Practice: Transformations 2017:Transformations in Practice, Dundee, Scotland, 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper focuses on the role of sustainability as a driving force for transformation and societal innovation to meet a new global landscape for sustainable business, using societal and environmental challenges as part of the business model. There is a new business landscape we have to face (Normann, 2001), which requires an understanding of how business and societal innovation can be problematized and understood in real context and in a broader and transcendental view of business logics (Enquist et al, 2015) not firm centric but rather from societal perspective (Laczniak and Murphy, 2012). To get a deeper understanding what Transformation-Agenda (The Agenda-2030) means for transformative change, we have looked into real contexts of two enterprises: IKEA, the world leading furniture enterprise; and Löfbergs, family owned coffee roaster in North Europe. Löfbergs is a global actor in coffee & climate transformation. These companies have setting up a transformation agenda by engaging with the small holders at the bottom of the supply chain and by setting for up global initiatives, as pioneers. A transition to sustainability can only attained by combining technology with deep system innovations and lifestyle changes (Rockström and Klum, 2015; p. 133). Primary data for this study was collected through in-depth interviews and a dialogue. This paper contributes to crafting a holistic approach for societal innovation through a feasible and proactive transformation to meet societal and sustainable business challenges. Sustainable innovation will be used as a platform (Nidumolu et al, 2009) to create new services and new business models and develop sustainability for society.

 

Place, publisher, year, edition, pages
Dundee, Scotland: , 2017
Keywords
Sustainability, transformation, societal innovation, services and business models
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70195 (URN)
Conference
Transformations 2017, Transformations in Practice, 30th August - 1st September 2017,Centre for Environmental Change and Human Resilience (CECHR) University of Dundee, Scotland, UK,
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-03-07Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2017). Values-based service innovation, sustainability and quality in the age of accelerations: meeting the challenges for mobility and accessibility in cities. In: : . Paper presented at 20th QMOD Conference 2017, Challenges and Opportunities of Quality in the 4th Industrial Revolution. 5-7 August, Copenhagen/Elsinore, Denmark and Helsingör, Denmark. Copenhagen/Elsinore
Open this publication in new window or tab >>Values-based service innovation, sustainability and quality in the age of accelerations: meeting the challenges for mobility and accessibility in cities
2017 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Copenhagen/Elsinore: , 2017
National Category
Social Sciences Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70194 (URN)
Conference
20th QMOD Conference 2017, Challenges and Opportunities of Quality in the 4th Industrial Revolution. 5-7 August, Copenhagen/Elsinore, Denmark and Helsingör, Denmark
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-02-14Bibliographically approved
Enquist, B. (2016). Kollektivtrafik som transformativ kraft för levande och hållbara städer (1ed.). Karlstad: Karlstads universitet
Open this publication in new window or tab >>Kollektivtrafik som transformativ kraft för levande och hållbara städer
2016 (Swedish)Report (Other academic)
Abstract [sv]

Denna studie uppmärksammar kollektivtrafik som transformativ förändringskraft i städer. I studien talas om att se kollektivtrafik som ryggraden i hållbar mobilitet och en möjliggörare för förändring, med visionen att bygga en stad för människor. En levande och attraktiv stad där kollektivtrafik sätts in i ett större sammanhang för att underlätta människors vardag. 

Sveriges tre största stadsregioner; Stockholm, Göteborg och Malmö har studerats. För att på ett djupare plan förstå dessa förändringsprocesser har även sju internationella jämförelsestudier tagits fram (Freiburg, Zürich, London, Paris, Singapore, Kapstaden och Buenos Aires), liksom en konceptuell och teoretisk analys- och tolkningsram. Såväl de svenska som utländska fallstudierna pekar på att det finns många utmaningar i växande stadsregioner.  Studien ger en ökad insikt om att kollektivtrafik kan vara ett verktyg att bryta sociala och miljömässiga utmaningar, liksom mobilitetsutmaningar. Det krävs en avancerad produktionslogik för att utveckla kapacitetsstarka kollektivtrafiklösningar, men när allt är på plats i ett samverkande system kan kunden/resenären utnyttja systemet i sin egen värdeskapande process utifrån en kundorienterad tjänstelogik. Det finns ett behov av en fortsatt lärprocess för att använda kollektivtrafik som transformativ kraft. Det är människor som rör sig i staden, kollektivtrafik är endast ett medel. Det är med gemensamma offentliga och privata resurser som en levande, hållbar och attraktiv livsmiljö kan skapas, men det måste ske inom ramen gemensamma värderingar och berättelser.  Då utvecklas ett samhälle som bygger på tillit. Att hantera transformation, värdeskapande och hållberhet kräver flernivåstyrning, resursintegration och en utmaningsdriven tjänsteinnovation. Delarna finns där, men det behövs ett mer samlat grepp för att fullt ut utnyttja potentialen i Kollektivtrafik som transformativ kraft för levande och hållbara städer.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2016. p. 400 Edition: 1
Series
Karlstad University Studies, ISSN 1403-8099 ; 2016:19
Keywords
kollektivtrafik, transformation, värdeskapande, social hållbarhet, tjänsteinnovation, stadsutveckling, levande städer, hållbara städer
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-41119 (URN)978-91-7063-697-4 (ISBN)
Funder
VINNOVASwedish Transport Administration
Available from: 2016-03-22 Created: 2016-03-22 Last updated: 2016-11-16
Sebhatu, S. P. & Enquist, B. (2016). The dialectic between Stewardship and hyper norms for societal transition. In: Proceedings on Responsible Management Education (RME) Research Conference: . Paper presented at 3rd Responsible Management Education (RME) Research Conference, 9-10 November, Krems, Austria. Krems, Austria
Open this publication in new window or tab >>The dialectic between Stewardship and hyper norms for societal transition
2016 (English)In: Proceedings on Responsible Management Education (RME) Research Conference, Krems, Austria, 2016Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Krems, Austria: , 2016
Keywords
Value co creatio, value network, governance, stakeholder theory
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70196 (URN)
Conference
3rd Responsible Management Education (RME) Research Conference, 9-10 November, Krems, Austria
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-02-14Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2016). Values based Service Innovation for Sustainable Business 3.0. In: Service Frontiers 2016, June 2016, Bergen, Norway: . Paper presented at Service Frontiers 2016, June 2016, Bergen, Norway.
Open this publication in new window or tab >>Values based Service Innovation for Sustainable Business 3.0
2016 (English)In: Service Frontiers 2016, June 2016, Bergen, Norway, 2016Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Purpose – This article is a conceptual and empirical study of how a Transformation based on transformative thorough Sustainability and Service Innovation for sustainable business practices can create a new meaning and make a real transformative change for transformation, value creation and sustainability. Sustainable business practices are labeled 3.0 in this article to illustrate a dynamic process in which social and environmental challenges are also used innovatively and proactively to address firm-centric needs as societal challenges. In this article, an actual global transformation agenda in practice is based on the 2030 Agenda for Sustainable Development, which is a plan of action for people, planet, prosperity and partnership.

 

Design/methodology/approach – In this article, service research is used as an open source for transdisciplinary research to develop a noble research method for understanding transformation. This is based on transformation lab method in which values-based service, service innovation, a service perspective in business and management and sustainability/Corporate Social Responsibility (CSR) practices are in focus for meeting societal and environmental challenges for transformative change. The approach is inspired by Gummesson (2017), who provides a broader view of using cases by addressing interactive research to generate case theory in Business and Management with the deep insight that interactive research requires win/win reflection and dialogue. The methodological approach aims to create a new meaning in the dialectic between the theoretical framework and empirical context. Sustainable business practices in real contexts are shown by two enterprises: IKEA, the world leading furniture enterprise; and Löfbergs, a family-owned coffee roaster in Northern Europe that is also a global actor in the coffee & climate transformation.

 

Findings – There is a new reality for business and society. The old business model to only focus on the economic value and address social and environmental issues as externalities is over. Sustainability service innovation has been introduced in which a broader transformative and sustainability thinking brings ethical, social and/ or environmental dimensions into service innovation research in which the balance between people and nature come into focus for transformative change. Innovation and sustainability are interacting for more sustainable and innovative solutions. Besides, its complexity to integrate the Transformation process for transformative change. It breaks old boundaries and guiding vison- or values-based change processes in real context to something new and different moving from a Firm-Centric to Societal Perspective. Sustainable business practices has received a new meaning related from only handling economic value to an open business model and a change of mindset in which sustainability is used as a driving force for transformation and innovation (address transformation, co-creation and sustainability/CSR practice).

 

Study limitations/implications – This article has expanded the scope for a greater perspective in service research for a more interactive research and societal perspective in a global context in which ethical, social and environmental challenges can be approached by innovation and sustainability for transformation and prosperity growth within the planetary boundaries. The article is guided by a values-based vision/mission of shared values and shared meanings with the insight that economic growth cannot last forever.

 

Keyword(s): values-based, transformation, value creation, sustainability, transformation, Transformative change, sustainability service innovation, sustainable business practices, eco-system,

 

Article Type: conceptual research paper

Keywords
values-based, transformation, value creation, sustainability, transformation, Transformative change, sustainability service innovation, sustainable business practices, eco-system
National Category
Business Administration Social Sciences Interdisciplinary
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70186 (URN)
Conference
Service Frontiers 2016, June 2016, Bergen, Norway
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-03-07Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2015). Dynamic and Complex Public Transit Service Eco-­‐system for Resilient Living Cities. In: Gummesson, E., Mele, C., Polese, F. (Ed.), Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda.. Paper presented at The 2015 Naples Forum on Service. Napoli, 4-7 june 2019.. Naples
Open this publication in new window or tab >>Dynamic and Complex Public Transit Service Eco-­‐system for Resilient Living Cities
2015 (English)In: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda. / [ed] Gummesson, E., Mele, C., Polese, F., Naples, 2015Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Naples: , 2015
Keywords
Service Eco-­system; transformative; Resilient Living Cities; Complexity; Public Transit
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70178 (URN)979-12-200-0486-2 (ISBN)
Conference
The 2015 Naples Forum on Service. Napoli, 4-7 june 2019.
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-02-07Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2015). ISO26000 and Beyond : Driving force for CSR and Quality Management towards co-creating value. In: Su Mi Dahlgaard-Park, and Jens J. Dahlgaard, Dr. Prof (Ed.), Int. QMOD-ICQSS conference proceedings: . Paper presented at 18th QMOD-ICQSS Conference 12th - 14th October 2015, Seoul, Republic of Korea. Seoul
Open this publication in new window or tab >>ISO26000 and Beyond : Driving force for CSR and Quality Management towards co-creating value
2015 (English)In: Int. QMOD-ICQSS conference proceedings / [ed] Su Mi Dahlgaard-Park, and Jens J. Dahlgaard, Dr. Prof, Seoul, 2015Conference paper, Published paper (Refereed)
Abstract [en]

Abstract

Purpose – The aim of this paper is to provide a deeper understanding of ISO26000 towards reporting on corporate social responsibility and the drive to go beyond for values based governance thinking. The objective of this paper is to examine whether the process of organizational change in implementing the environmental and quality standards can act as a driving force for sustainable development (SD) and value creation and role of ISO26000 as “facilitator” for reporting it. Understanding how social responsibility as a business practice is institutionalized in organizations and the continuous improvement thinking of quality improvements  is deemed essential in securing sustainable service business in which social and environmental perspectives and governance issues are embedded.

 

Design/methodology/approach – The study adopts a qualitative research approach, using multiple case studies to undertake an analysis of the role of ISO26000 and the drive to go beyond for sustainable service business in different contexts of globally integrated retail business, manufacturing organization and public transit service. Three case studies, one each of global retail business (IKEA), manufacturing organization (Löfbergs) and regional public transit (SL/Nobina), are selected.

 

Findings – The paper demonstrates that “Beyond ISO26000”, as driving force for CSR and Quality Management towards co-creating value, contributes to securing sustainable service business embedded on social and environmental perspectives and governance issues. It has been shown this based on “why and how” - by understanding how “facilitating and unpredictability” are shaping business models to secure sustainable service business. The study has also shown “shared responsibility” is essential for understanding that environment quality standards and reporting CSR are not merely systems of command and control, but are essential for resource integration to secure sustainable service business development.

 

Research limitations/implicationsThe study provides useful insights into the need to go beyond successful adoption of ISO26000 as an active tool for SD and value creation. Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization.

 

Originality/value – The paper makes an original contribution to the on-going discussions on quality and environment management standards and service research. In service research, the main theoretical challenges of understanding and integrating value co-creation and sustainable development as a transformative service research thinking.

 

Keyword(s): ISO26000; corporate social responsibility; environmental and quality standards; facilitating; and shared responsibility

Article Type: research paper

 

Place, publisher, year, edition, pages
Seoul: , 2015
Keywords
ISO26000; corporate social responsibility; environmental and quality standards; facilitating; and shared responsibility
National Category
Social Sciences Other Social Sciences not elsewhere specified
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70180 (URN)978-91-7623-086-2 (ISBN)
Conference
18th QMOD-ICQSS Conference 12th - 14th October 2015, Seoul, Republic of Korea
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-01-31Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2015). Public Transport as a dynamic and transformative values based service eco-system for resilient living cities. In: : . Paper presented at 22nd International Conference on Recent Advances in Retailing and Consumer Services Science Canada Montreal 1 Jul 2015.
Open this publication in new window or tab >>Public Transport as a dynamic and transformative values based service eco-system for resilient living cities
2015 (English)Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Introduction

Transformative and integrated transport system for living city regions are given a due slant for the societal and ecological perspective in a response for the many demands especially equality and democratization (Peñalosa, 2014), engagement and environment (Newman et al., 2009). Transformative service includes sustainability for providing a rich opportunity for significant and insightful study that repercussions social, collective and individual well-being (Östrom et. al., 2014 and Anderson et al., 2012). Service ecosystems need shared institutions (rules) to function effectively and coordinate activities among actors (Lusch and Vargo, 2014). These institutions, beside, have to cooperate in service ecosystems based on shared values and shared meanings (Edvardsson and Enquist, 2009). Public Transport as a dynamic and transformative values based service eco-system is about the role of governmental agencies and other stakeholders in the network (Enquist and Johnson, 2013) as part of moving from incremental progress towards transformational action for shaping an inclusive and sustainable business (Williams, 2014) for resilient living cities.

The main theoretical and empirical challenges are how to understand public transport as dynamic and transformative values based service eco-system for living city regions to develop and implement a feasible and proactive tool for changing the mindset. This paper is of an explorative comparative study based on the public transport value networks in four city regions – Stockholm, London, Paris, and Singapore.

Empirical and Theoretical Framework

 In this study, we see public transport as a transformative way, which is used as a tool for proactive developing of city regions for living cities (Kallidaikurichi and Yuen, 2010). These cities are in transition for a transformative change (Grin et. al. 2010): dynamic city networks, which learn and innovate (Campell, 2012), resilient infrastructure cities (Newman, 2010) including seven elements of a vision for more resilient transport (Newman et al, 2009) and cities as a world of mobile lives (Elliott and Urry, 2010). This is from transformative service perspective, which is conceptualizes the relationship between service entities and consumer wellbeing to serve as a catalyst for future research focusing on the transformative impact on services on consumers (Anderson et al., 2013). There, we also address Jan Gehl’s thoughts on “cities for people” in which public transport, cycling and walking are keys for a sustainable and vibrant city. He indicates that “The compact city – with development grouped around public transport, walking and cycling - is built around public transport, walking and cycling - is the only environmentally sustainable form of city. However, for population densities to increase and widespread walking and cycling, a city must increase quantity and quality of well-planned beautiful urban spaces that are human in scale, sustainable, healthy, safe and lively certainly alive (Gehl, 2010, p. IX). In this paper, we see public transport as a service eco-system (Lusch and Vargo, 2014) used as a tool for proactive developing of city regions for living cities (Kallidaikurichi and Yuen, 2010).

Today, Public Transport (PT) is built upon transformative way of thinking something more than operand resources (Lush and Vargo, 2014) too, which was used to be implied in a production oriented way (ibid.). We illustrate this understanding with a statement from Boris Johnson, Mayor of London. 

We can think of small cities that are lovely to live in – tranquil and green and blessed with efficient public transport. And then we can think of big cities that are global economic powerhouses – teeming with the noise, energy and ambition of million people. I want London to have the best of both worlds.

 In our study, these city regions, today, have big challenges to transform for a resilient and living city. Here are some examples of the four city regions from our current research:

Stockholm: Shifting the focus from vehicles to human beings: The big challenge for the region is space incrusted with congestion problems in a rapid growing population; Capacity problems in railway infrastructure; Lack of dedicated roads for busses. Public transport in Stockholm County should be easily accessible, reliable and environmentally friendly. The City´s Vision for 2030 describes what it will be like to live in, work in and visit Stockholm.

London: From 2011 to 2021 London’s population will have risen by a million. Need of an even better transport links to move people across the city to their jobs and homes. Future prosperity depends on a transport system that can support that huge population growth.

Paris: Like many European cities, has a strong transit system and a walkable central area, but over recent decades it has given over more and more space to the car. Now in a bid to reclaim its public spaces it is implementing a series of policies to reduce the number of cars in the city. The master plan for 2030 focus on developing an attractive metropolis at the same time as handling societal, environmental and economic challenges for the region.

Singapore: Changing commuter expectations and norms: Public tells that they will connected to more places and get them faster and more comfortable. Increasingly people are also voicing concerns about the impact of the transport system on the environment, whether it is noise pollution or carbon emissions, or impact on greenery and recreational place.

In this article Public Transit Service is seen as an Eco-system for transforming a larger and even more complex Eco-system: a whole city region. However, it has to face the challenges emerged during this process, which we call it “Transformative challenges”. Transformative challenges are embedded in the vision of these city religions and are concentrated on Social, environmental, mobility and resilience challenges of each city region.

Resilient Cities need to last and respond on crisis for change and build upon consensus around cooperation and partnership (Newman et al., 2009) The opposite is city build upon fear which make decisions based on short-term responses and the only driving force is competition (ibid.) The challenge is to breaking the norm of using cars in the city (Hajer et al, 2012; Gärling et al, 2013) and to find an alternative discourse for a resilient living city.

Lusch and Vargo (2014) give a lecture of strategic thinking of an eco-system from the lens of SD-logic zooming in and zooming out for seeing the bigger picture (micro, meso, macro) and designing for density and relationship (ibid. p.180 ff.). Lush and Vargo address this in a conceptual way but it doesn´t say so much what that mean in a real context. Lusch and Vargo (2014) focus on operant resources that are capable to acting with other resources (ibid. p. 181).

Developing a resilient and living city has a counter effect on sustainable development. The emergence of greening, especially “climate change” is one of the lead way developments in transport sector, which provides the input to deal with the transformation process of integrating sustainability into new infrastructural changes. Public Transport as a dynamic system is vital to the role of cities, governmental agencies and other stakeholders in the network towards creating a transformational action for shaping inclusive and resilient living cities.

References

Anderson L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S. W., Rosenbaum, M. S., Shirahada, K., & Williams, J. D. (2013). Transformative service research: An agenda for the future, Journal of Business Research, 66 (8), 1203-1210.

 Campell, T. (2012) Beyond Smarter Cities – How cities network, learn and innovate, Earthscan, Routledge, New York

Edvardsson, B. and Enquist, B. (2009) Values-based service for sustainable business – Lessons from IKEA, Routledge London 

Elliott, A. and Urry, J. (2010) Mobile Lives, Routledge, Abingdon

Enquist, B. and Johnson, M. (2013) Styrning och navigering i regionala kollektivtrafiknätverk, Karlstad University Studies 2013:14, Karlstad

Gehl, J. (2010), Cities for People, Island Press, Washington.

Grin, J., Rotmans, J. and Schot, J. in collaboration with Geels, F. and Loorbah, D (2010) Transitions to Sustainable Development – New Directions in the Study of Long Term Transformative Change, Routledge, New York

Gärling, T, Ettema, D. and M. Friman (eds) (2013) Handbook of Sustainable Travel Springer, Heidelberg

Hajer, M., Hoen, A. and Huitzing, H. (2012) Shifting Gear: Beyond Classical Mobility Policies and Urban Planning in van Wee, B (ed) Keep Moving, Eleven International Publishing, Hague

Kallidaikurichi, S. and Yuen, B. (eds.) (2010) Developing Living Cities – From Analysis to Action, World Scientific Publishing Co. Pte. Ltd, Singapore

Lusch, R. and Vargo, S. (2014) Service Dominant Logic. Premises, Perspectives, Possibilities, Cambridge University Press, Cambridge

Newman, P. (2010) Resilient Infrastructure Cities in Kallidaikurichi, S. and Yuen, B. (eds.) Developing Living Cities – From Analysis to Action World Scientific Publishing Co. Pte. Ltd, Singapore 

Newman, P., Beatley, T. and Boyer, H. (2009) Resilient Cities Responding to Peak Oil and Climate Change, Washington, Island Press

Peñalosa, Enrique (2014), Key note speaker at Persontrafik 2014, 28th of October, 2014, Stockholm.

Williams, O. (2014) Corporate Social Responsibility – The role of business in sustainable development, Routledge, New York   

Östrom A. L., Mathras, D., and Anderson L., (2014), Transformative Service Research: An Emerging Subfield Focused on Service and Well-Being; at Rust R., Huang M. (edtrs.), Handbook of Service Marketing Research, Edward Elgar Publishing Ltd.

Keywords
transformative; service eco-system; resilience; living cities; Values; Public Transport
National Category
Humanities and the Arts Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70172 (URN)
Conference
22nd International Conference on Recent Advances in Retailing and Consumer Services Science Canada Montreal 1 Jul 2015
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-03-07Bibliographically approved
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