Change search
Link to record
Permanent link

Direct link
BETA
Enquist, Bo
Alternative names
Publications (10 of 105) Show all publications
Sebhatu, S. P. & Enquist, B. (2019). Values-driven service innovation for transformational change. In: Per Kristenson, Peter magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation: (pp. 203-223). World Scientific
Open this publication in new window or tab >>Values-driven service innovation for transformational change
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristenson, Peter magnusson, Lars Witell, World Scientific, 2019, p. 203-223Chapter in book (Other academic)
Place, publisher, year, edition, pages
World Scientific, 2019
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-73352 (URN)10.1142/9789813273382_0011 (DOI)2-s2.0-85067150312 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-07-02Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2018). Service innovation, sustainability and quality meeting city challenges in the age of accelerations. International Journal of Quality and Service Sciences, 10(4), 431-446
Open this publication in new window or tab >>Service innovation, sustainability and quality meeting city challenges in the age of accelerations
2018 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, no 4, p. 431-446Article in journal (Refereed) Published
Abstract [en]

Purpose The aim of this article is to provide a deeper conceptual understanding of the interdependence between service innovation, sustainability and quality in the age of accelerations in the context of cities. The research question is, how can service innovation, sustainability and quality interact in cities to meet the challenges of technology, globalization and climate change? Design/methodology/approach The study adopts a qualitative research approach and cases study research method in the context of cities. In this article, meeting the challenges in the age of accelerations is analyzed and interpreted in an abductive process in an interaction between empirical findings of three progressive cities Freiburg, Malmo and Gothenburg and the conceptual and theoretical frame for getting a new meaning. Findings The article demonstrates the need for a deeper conceptual understanding of the interdependence of service innovation, sustainability and quality in the age of accelerations. Service innovation and quality improvement cannot be handled as a standalone managerial activity because these processes are part of values-based learning and developing a loop for transformation, value co-creation and sustainability practice. Research limitations/implications Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Societal implications The article looks into the idea of an ecosystem to achieve a balance between nature and people: Dynamic and complex ecosystems can be illustrated in different contexts to ensure a strong commitment to societal and environmental perspectives to create value and develop a sustainability practice. Originality/value The article makes an original contribution by using insights from service research, quality movement research and from studying actual sustainability practices in the real-life contexts of cities by developing a conceptual paper.

Place, publisher, year, edition, pages
Bingley, UK: Emerald Group Publishing Limited, 2018
National Category
Social Sciences Interdisciplinary Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70273 (URN)10.1108/IJQSS-11-2017-0100 (DOI)000447318700007 ()
Available from: 2018-11-23 Created: 2018-11-23 Last updated: 2018-12-13Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2017). Service Ecosystem in a Dynamic and Complex Context: The context of transit services of cities and city regions. In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management,: . Paper presented at QUIS 15 June 12-15 2017, Porto, Portugal.
Open this publication in new window or tab >>Service Ecosystem in a Dynamic and Complex Context: The context of transit services of cities and city regions
2017 (English)In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management,, 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper investigates the dynamicity and complexity of service eco systems by demonstrating the public transit service eco-system in resilient and living cities (city regions). In particular, it explores the main theoretical and empirical challenges on how to understand the dynamic and transformative service eco-system, by developing and implementing a feasible and proactive tool. To develop a service ecosystem and implement it requires an S-D logic perspective with input from societal and environmental encounters to expand the micro, meso and macro levels by addressing the complex situation of public transit services in transforming cities in Sweden (Malmo), France (Paris) and South Africa (Cape Town).

Keywords
Service Eco System; S-D logic; Public transit; City; Service Innovation
National Category
Other Social Sciences
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70193 (URN)
Conference
QUIS 15 June 12-15 2017, Porto, Portugal
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-01-31Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2017). Sustainability for transformation and societal Innovation.. In: Transformations in Practice: Transformations 2017:Transformations in Practice. Paper presented at Transformations 2017, Transformations in Practice, 30th August - 1st September 2017,Centre for Environmental Change and Human Resilience (CECHR) University of Dundee, Scotland, UK,. Dundee, Scotland
Open this publication in new window or tab >>Sustainability for transformation and societal Innovation.
2017 (English)In: Transformations in Practice: Transformations 2017:Transformations in Practice, Dundee, Scotland, 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper focuses on the role of sustainability as a driving force for transformation and societal innovation to meet a new global landscape for sustainable business, using societal and environmental challenges as part of the business model. There is a new business landscape we have to face (Normann, 2001), which requires an understanding of how business and societal innovation can be problematized and understood in real context and in a broader and transcendental view of business logics (Enquist et al, 2015) not firm centric but rather from societal perspective (Laczniak and Murphy, 2012). To get a deeper understanding what Transformation-Agenda (The Agenda-2030) means for transformative change, we have looked into real contexts of two enterprises: IKEA, the world leading furniture enterprise; and Löfbergs, family owned coffee roaster in North Europe. Löfbergs is a global actor in coffee & climate transformation. These companies have setting up a transformation agenda by engaging with the small holders at the bottom of the supply chain and by setting for up global initiatives, as pioneers. A transition to sustainability can only attained by combining technology with deep system innovations and lifestyle changes (Rockström and Klum, 2015; p. 133). Primary data for this study was collected through in-depth interviews and a dialogue. This paper contributes to crafting a holistic approach for societal innovation through a feasible and proactive transformation to meet societal and sustainable business challenges. Sustainable innovation will be used as a platform (Nidumolu et al, 2009) to create new services and new business models and develop sustainability for society.

 

Place, publisher, year, edition, pages
Dundee, Scotland: , 2017
Keywords
Sustainability, transformation, societal innovation, services and business models
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70195 (URN)
Conference
Transformations 2017, Transformations in Practice, 30th August - 1st September 2017,Centre for Environmental Change and Human Resilience (CECHR) University of Dundee, Scotland, UK,
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-03-07Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2017). Values-based service innovation, sustainability and quality in the age of accelerations: meeting the challenges for mobility and accessibility in cities. In: : . Paper presented at 20th QMOD Conference 2017, Challenges and Opportunities of Quality in the 4th Industrial Revolution. 5-7 August, Copenhagen/Elsinore, Denmark and Helsingör, Denmark. Copenhagen/Elsinore
Open this publication in new window or tab >>Values-based service innovation, sustainability and quality in the age of accelerations: meeting the challenges for mobility and accessibility in cities
2017 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Copenhagen/Elsinore: , 2017
National Category
Social Sciences Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70194 (URN)
Conference
20th QMOD Conference 2017, Challenges and Opportunities of Quality in the 4th Industrial Revolution. 5-7 August, Copenhagen/Elsinore, Denmark and Helsingör, Denmark
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-02-14Bibliographically approved
Enquist, B. (2016). Kollektivtrafik som transformativ kraft för levande och hållbara städer (1ed.). Karlstad: Karlstads universitet
Open this publication in new window or tab >>Kollektivtrafik som transformativ kraft för levande och hållbara städer
2016 (Swedish)Report (Other academic)
Abstract [sv]

Denna studie uppmärksammar kollektivtrafik som transformativ förändringskraft i städer. I studien talas om att se kollektivtrafik som ryggraden i hållbar mobilitet och en möjliggörare för förändring, med visionen att bygga en stad för människor. En levande och attraktiv stad där kollektivtrafik sätts in i ett större sammanhang för att underlätta människors vardag. 

Sveriges tre största stadsregioner; Stockholm, Göteborg och Malmö har studerats. För att på ett djupare plan förstå dessa förändringsprocesser har även sju internationella jämförelsestudier tagits fram (Freiburg, Zürich, London, Paris, Singapore, Kapstaden och Buenos Aires), liksom en konceptuell och teoretisk analys- och tolkningsram. Såväl de svenska som utländska fallstudierna pekar på att det finns många utmaningar i växande stadsregioner.  Studien ger en ökad insikt om att kollektivtrafik kan vara ett verktyg att bryta sociala och miljömässiga utmaningar, liksom mobilitetsutmaningar. Det krävs en avancerad produktionslogik för att utveckla kapacitetsstarka kollektivtrafiklösningar, men när allt är på plats i ett samverkande system kan kunden/resenären utnyttja systemet i sin egen värdeskapande process utifrån en kundorienterad tjänstelogik. Det finns ett behov av en fortsatt lärprocess för att använda kollektivtrafik som transformativ kraft. Det är människor som rör sig i staden, kollektivtrafik är endast ett medel. Det är med gemensamma offentliga och privata resurser som en levande, hållbar och attraktiv livsmiljö kan skapas, men det måste ske inom ramen gemensamma värderingar och berättelser.  Då utvecklas ett samhälle som bygger på tillit. Att hantera transformation, värdeskapande och hållberhet kräver flernivåstyrning, resursintegration och en utmaningsdriven tjänsteinnovation. Delarna finns där, men det behövs ett mer samlat grepp för att fullt ut utnyttja potentialen i Kollektivtrafik som transformativ kraft för levande och hållbara städer.

Place, publisher, year, edition, pages
Karlstad: Karlstads universitet, 2016. p. 400 Edition: 1
Series
Karlstad University Studies, ISSN 1403-8099 ; 2016:19
Keywords
kollektivtrafik, transformation, värdeskapande, social hållbarhet, tjänsteinnovation, stadsutveckling, levande städer, hållbara städer
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-41119 (URN)978-91-7063-697-4 (ISBN)
Funder
VINNOVASwedish Transport Administration
Available from: 2016-03-22 Created: 2016-03-22 Last updated: 2016-11-16
Sebhatu, S. P., Johnson, M. & Enquist, B. (2016). Service Innovation in a Complex Service System: Public Transit Service Sustainability Business Cases. In: BH Voon, J Hamali, F Abdullah, C Joseph, SH Leong, UH Lau, ESM Chung, KC Ng, AK Teo (Ed.), IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY. Paper presented at 6th International Research Symposium on Service Management (IRSSM), AUG 11-15, 2015, Kuching, MALAYSIA (pp. 269-275). Amsterdam: Elsevier
Open this publication in new window or tab >>Service Innovation in a Complex Service System: Public Transit Service Sustainability Business Cases
2016 (English)In: IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY / [ed] BH Voon, J Hamali, F Abdullah, C Joseph, SH Leong, UH Lau, ESM Chung, KC Ng, AK Teo, Amsterdam: Elsevier, 2016, p. 269-275Conference paper, Published paper (Refereed)
Abstract [en]

This paper seeks to assess and analyse service innovation in a complex service system, using a theoretical framework that comprises three key concepts: service innovation, complexity, and sustainability. Using two public transit cases, from Zurich and Singapore, this contribution describes the challenges associated with understanding service innovation in the complex public transit service system, according to its basis in social and environmental perspectives on sustainability. The findings affirm theoretical attempts to conceptualize service innovation and value co-creation in the service systems. By delineating the challenges of integrating sustainable thinking in complex service systems for service innovations and understanding the role of public transport services in an international context, this study makes an original contribution to research in services, sustainability, and complexity.

Place, publisher, year, edition, pages
Amsterdam: Elsevier, 2016
Series
Procedia Social and Behavioral Sciences, ISSN 1877-0428 ; 224
Keywords
service innovation, sustainability, complex service systems, value creation, public transit services
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-63877 (URN)10.1016/j.sbspro.2016.05.459 (DOI)000391720100034 ()
Conference
6th International Research Symposium on Service Management (IRSSM), AUG 11-15, 2015, Kuching, MALAYSIA
Available from: 2017-09-21 Created: 2017-09-21 Last updated: 2019-10-14Bibliographically approved
Sebhatu, S. & Enquist, B. (2016). Sustainable Public Transit Service Value Network for Building Living Cities in Emerging Economies: Multiple Case Studies from Public Transit Services. In: BH Voon, J Hamali, F Abdullah, C Joseph, SH Leong, UH Lau, ESM Chung, KC Ng, AK Teo (Ed.), IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY. Paper presented at 6th International Research Symposium on Service Management (IRSSM), AUG 11-15, 2015, Kuching, MALAYSIA (pp. 263-268). Amsterdam: Elsevier
Open this publication in new window or tab >>Sustainable Public Transit Service Value Network for Building Living Cities in Emerging Economies: Multiple Case Studies from Public Transit Services
2016 (English)In: IRSSM-6: THE 6TH INTERNATIONAL RESEARCH SYMPOSIUM IN SERVICE MANAGEMENT - SERVICE IMPERATIVES IN THE NEW ECONOMY: SERVICE EXCELLENCE FOR SUSTAINABILITY / [ed] BH Voon, J Hamali, F Abdullah, C Joseph, SH Leong, UH Lau, ESM Chung, KC Ng, AK Teo, Amsterdam: Elsevier, 2016, p. 263-268Conference paper, Published paper (Refereed)
Abstract [en]

The main aim of this paper is to assess and analyse how sustainable public transit (SPT) services contribute to building living cities in emerging economies through value network and resource integration/value co-creation, which is embedded on societal and environmental perspectives. The main theoretical and empirical challenges are how to understand public transport as dynamic and transformative values based service eco-system for living city regions to develop and implement a feasible and proactive tool for changing the mind-set, which is embedded on societal and environmental perspectives. The objective is to look deeper on how these emergent and fast growing cities are put together STP for building cities for people by focusing on societal and environmental issues, which value network of SPT are integrated and value is co-created within the service system. The paper has an explorative nature. It is built around three concepts - (i) SPT and value network (ii), resilient living cities in emerging economies and (iii) Societal and environmental perspectives. The paper illustrates these concepts with four different cases from Cape Town - South Africa, Buenos Aires - Argentina; Singapore - Singapore, and Jakarta - Indonesia. The study has identified the challenges of transforming emergent and fast urbanized cities, and understanding the role of public transport services from the cities perspective in an international context by embedding social and environmental perspectives. The challenges of transforming today's cities have created many new opportunities for prosperity through new ways of living and working in urban areas. The paper makes a contribution to the study of public transit services by explicitly linking the adoption of SPT value network in emerging economies based on sustainability, and resource integration/value co-creation for building resilient living cities.

Place, publisher, year, edition, pages
Amsterdam: Elsevier, 2016
Series
Procedia Social and Behavioral Sciences, ISSN 1877-0428 ; 224
Keywords
value network, services, living city, public transit system, social and environmental embedded-ness, transformative services, emerging economies
National Category
Other Social Sciences not elsewhere specified
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-63878 (URN)10.1016/j.sbspro.2016.05.458 (DOI)000391720100033 ()
Conference
6th International Research Symposium on Service Management (IRSSM), AUG 11-15, 2015, Kuching, MALAYSIA
Available from: 2017-09-21 Created: 2017-09-21 Last updated: 2019-06-03Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2016). The dialectic between Stewardship and hyper norms for societal transition. In: Proceedings on Responsible Management Education (RME) Research Conference: . Paper presented at 3rd Responsible Management Education (RME) Research Conference, 9-10 November, Krems, Austria. Krems, Austria
Open this publication in new window or tab >>The dialectic between Stewardship and hyper norms for societal transition
2016 (English)In: Proceedings on Responsible Management Education (RME) Research Conference, Krems, Austria, 2016Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Krems, Austria: , 2016
Keywords
Value co creatio, value network, governance, stakeholder theory
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70196 (URN)
Conference
3rd Responsible Management Education (RME) Research Conference, 9-10 November, Krems, Austria
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-02-14Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2016). Values based Service Innovation for Sustainable Business 3.0. In: Service Frontiers 2016, June 2016, Bergen, Norway: . Paper presented at Service Frontiers 2016, June 2016, Bergen, Norway.
Open this publication in new window or tab >>Values based Service Innovation for Sustainable Business 3.0
2016 (English)In: Service Frontiers 2016, June 2016, Bergen, Norway, 2016Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

Purpose – This article is a conceptual and empirical study of how a Transformation based on transformative thorough Sustainability and Service Innovation for sustainable business practices can create a new meaning and make a real transformative change for transformation, value creation and sustainability. Sustainable business practices are labeled 3.0 in this article to illustrate a dynamic process in which social and environmental challenges are also used innovatively and proactively to address firm-centric needs as societal challenges. In this article, an actual global transformation agenda in practice is based on the 2030 Agenda for Sustainable Development, which is a plan of action for people, planet, prosperity and partnership.

 

Design/methodology/approach – In this article, service research is used as an open source for transdisciplinary research to develop a noble research method for understanding transformation. This is based on transformation lab method in which values-based service, service innovation, a service perspective in business and management and sustainability/Corporate Social Responsibility (CSR) practices are in focus for meeting societal and environmental challenges for transformative change. The approach is inspired by Gummesson (2017), who provides a broader view of using cases by addressing interactive research to generate case theory in Business and Management with the deep insight that interactive research requires win/win reflection and dialogue. The methodological approach aims to create a new meaning in the dialectic between the theoretical framework and empirical context. Sustainable business practices in real contexts are shown by two enterprises: IKEA, the world leading furniture enterprise; and Löfbergs, a family-owned coffee roaster in Northern Europe that is also a global actor in the coffee & climate transformation.

 

Findings – There is a new reality for business and society. The old business model to only focus on the economic value and address social and environmental issues as externalities is over. Sustainability service innovation has been introduced in which a broader transformative and sustainability thinking brings ethical, social and/ or environmental dimensions into service innovation research in which the balance between people and nature come into focus for transformative change. Innovation and sustainability are interacting for more sustainable and innovative solutions. Besides, its complexity to integrate the Transformation process for transformative change. It breaks old boundaries and guiding vison- or values-based change processes in real context to something new and different moving from a Firm-Centric to Societal Perspective. Sustainable business practices has received a new meaning related from only handling economic value to an open business model and a change of mindset in which sustainability is used as a driving force for transformation and innovation (address transformation, co-creation and sustainability/CSR practice).

 

Study limitations/implications – This article has expanded the scope for a greater perspective in service research for a more interactive research and societal perspective in a global context in which ethical, social and environmental challenges can be approached by innovation and sustainability for transformation and prosperity growth within the planetary boundaries. The article is guided by a values-based vision/mission of shared values and shared meanings with the insight that economic growth cannot last forever.

 

Keyword(s): values-based, transformation, value creation, sustainability, transformation, Transformative change, sustainability service innovation, sustainable business practices, eco-system,

 

Article Type: conceptual research paper

Keywords
values-based, transformation, value creation, sustainability, transformation, Transformative change, sustainability service innovation, sustainable business practices, eco-system
National Category
Business Administration Social Sciences Interdisciplinary
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70186 (URN)
Conference
Service Frontiers 2016, June 2016, Bergen, Norway
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-03-07Bibliographically approved
Organisations

Search in DiVA

Show all publications