Change search
Link to record
Permanent link

Direct link
BETA
Sebhatu, Samuel Petros
Alternative names
Publications (10 of 63) Show all publications
Sebhatu, S. P. & Enquist, B. (2019). Values-driven service innovation for transformational change. In: Per Kristenson, Peter magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation: (pp. 203-223). World Scientific
Open this publication in new window or tab >>Values-driven service innovation for transformational change
2019 (English)In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristenson, Peter magnusson, Lars Witell, World Scientific, 2019, p. 203-223Chapter in book (Other academic)
Place, publisher, year, edition, pages
World Scientific, 2019
National Category
Economics and Business
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-73352 (URN)10.1142/9789813273382_0011 (DOI)2-s2.0-85067150312 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Available from: 2019-07-02 Created: 2019-07-02 Last updated: 2019-07-02Bibliographically approved
Mugion, R. G., Toni, M., Raharjo, H., Di Pietro, L. & Sebhatu, S. P. (2018). Does the service quality of urban public transport enhance sustainable mobility?. Journal of Cleaner Production, 174, 1566-1587
Open this publication in new window or tab >>Does the service quality of urban public transport enhance sustainable mobility?
Show others...
2018 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 174, p. 1566-1587Article in journal (Refereed) Published
Abstract [en]

The main purpose of this paper is to assess and gain a deeper understanding of the role of service quality in sustainable mobility. Specifically, the study aims to understand user perceptions related to service quality in urban public transport systems and to investigate whether they induce the adoption of adopt more sustainable behaviours for mobility purposes by opting for alternative means of transportation such as car-sharing, bike-sharing, and car-pooling instead of using one's own private car. Indeed, it is becoming vital for cities to investigate the norm of owning a car as a solution and to break this norm to allow citizens to stop using their car as an environmentally friendly solution. On the basis of the above theoretical assumptions, we develop a theoretical framework that aims to fill the literature gaps and is therefore oriented towards understand the linkage among the service quality of the urban public transportation system, service loyalty to urban public transport, the intention to use one's own private car less, and the intention to use sustainable means of transportation, mainly car sharing. An empirical investigation involving the city of Rome, Italy, is performed. The study proposes a territorial analysis and a qualitative and quantitative survey. The aim of this empirical study is two-fold: i) to learn the state of the art of the urban public transport system of the city under investigation and ii) to explore citizens' perceptions of the service quality of public transport and to understand their intentions to use public transport more, to use their own cars less and to adopt sustainable means of transportation such as car-sharing. PLS-PM statistical tools are used for data analysis. Our findings confirm that service quality has a direct effect on the intention to use public transport more and that this effect affects both the intention to use one's own car less and the intention to use sustainable means of transportation such as car-sharing more.

Place, publisher, year, edition, pages
Elsevier, 2018
Keywords
TRAVEL BEHAVIOR, NORTH-AMERICA, PRIVATE CAR, CONSUMPTION, INTEGRATION, TRANSITION, ATTITUDES, CONSUMERS, BUSINESS, SATISFACTION
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-66539 (URN)10.1016/j.jclepro.2017.11.052 (DOI)000424727100139 ()
Available from: 2018-03-02 Created: 2018-03-02 Last updated: 2018-05-17Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2018). Service innovation, sustainability and quality meeting city challenges in the age of accelerations. International Journal of Quality and Service Sciences, 10(4), 431-446
Open this publication in new window or tab >>Service innovation, sustainability and quality meeting city challenges in the age of accelerations
2018 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 10, no 4, p. 431-446Article in journal (Refereed) Published
Abstract [en]

Purpose The aim of this article is to provide a deeper conceptual understanding of the interdependence between service innovation, sustainability and quality in the age of accelerations in the context of cities. The research question is, how can service innovation, sustainability and quality interact in cities to meet the challenges of technology, globalization and climate change? Design/methodology/approach The study adopts a qualitative research approach and cases study research method in the context of cities. In this article, meeting the challenges in the age of accelerations is analyzed and interpreted in an abductive process in an interaction between empirical findings of three progressive cities Freiburg, Malmo and Gothenburg and the conceptual and theoretical frame for getting a new meaning. Findings The article demonstrates the need for a deeper conceptual understanding of the interdependence of service innovation, sustainability and quality in the age of accelerations. Service innovation and quality improvement cannot be handled as a standalone managerial activity because these processes are part of values-based learning and developing a loop for transformation, value co-creation and sustainability practice. Research limitations/implications Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Societal implications The article looks into the idea of an ecosystem to achieve a balance between nature and people: Dynamic and complex ecosystems can be illustrated in different contexts to ensure a strong commitment to societal and environmental perspectives to create value and develop a sustainability practice. Originality/value The article makes an original contribution by using insights from service research, quality movement research and from studying actual sustainability practices in the real-life contexts of cities by developing a conceptual paper.

Place, publisher, year, edition, pages
Bingley, UK: Emerald Group Publishing Limited, 2018
National Category
Social Sciences Interdisciplinary Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70273 (URN)10.1108/IJQSS-11-2017-0100 (DOI)000447318700007 ()
Available from: 2018-11-23 Created: 2018-11-23 Last updated: 2018-12-13Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2017). Service Ecosystem in a Dynamic and Complex Context: The context of transit services of cities and city regions. In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management,: . Paper presented at QUIS 15 June 12-15 2017, Porto, Portugal.
Open this publication in new window or tab >>Service Ecosystem in a Dynamic and Complex Context: The context of transit services of cities and city regions
2017 (English)In: Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management,, 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper investigates the dynamicity and complexity of service eco systems by demonstrating the public transit service eco-system in resilient and living cities (city regions). In particular, it explores the main theoretical and empirical challenges on how to understand the dynamic and transformative service eco-system, by developing and implementing a feasible and proactive tool. To develop a service ecosystem and implement it requires an S-D logic perspective with input from societal and environmental encounters to expand the micro, meso and macro levels by addressing the complex situation of public transit services in transforming cities in Sweden (Malmo), France (Paris) and South Africa (Cape Town).

Keywords
Service Eco System; S-D logic; Public transit; City; Service Innovation
National Category
Other Social Sciences
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70193 (URN)
Conference
QUIS 15 June 12-15 2017, Porto, Portugal
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-01-31Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2017). Sustainability for transformation and societal Innovation.. In: Transformations in Practice: Transformations 2017:Transformations in Practice. Paper presented at Transformations 2017, Transformations in Practice, 30th August - 1st September 2017,Centre for Environmental Change and Human Resilience (CECHR) University of Dundee, Scotland, UK,. Dundee, Scotland
Open this publication in new window or tab >>Sustainability for transformation and societal Innovation.
2017 (English)In: Transformations in Practice: Transformations 2017:Transformations in Practice, Dundee, Scotland, 2017Conference paper, Oral presentation with published abstract (Refereed)
Abstract [en]

This paper focuses on the role of sustainability as a driving force for transformation and societal innovation to meet a new global landscape for sustainable business, using societal and environmental challenges as part of the business model. There is a new business landscape we have to face (Normann, 2001), which requires an understanding of how business and societal innovation can be problematized and understood in real context and in a broader and transcendental view of business logics (Enquist et al, 2015) not firm centric but rather from societal perspective (Laczniak and Murphy, 2012). To get a deeper understanding what Transformation-Agenda (The Agenda-2030) means for transformative change, we have looked into real contexts of two enterprises: IKEA, the world leading furniture enterprise; and Löfbergs, family owned coffee roaster in North Europe. Löfbergs is a global actor in coffee & climate transformation. These companies have setting up a transformation agenda by engaging with the small holders at the bottom of the supply chain and by setting for up global initiatives, as pioneers. A transition to sustainability can only attained by combining technology with deep system innovations and lifestyle changes (Rockström and Klum, 2015; p. 133). Primary data for this study was collected through in-depth interviews and a dialogue. This paper contributes to crafting a holistic approach for societal innovation through a feasible and proactive transformation to meet societal and sustainable business challenges. Sustainable innovation will be used as a platform (Nidumolu et al, 2009) to create new services and new business models and develop sustainability for society.

 

Place, publisher, year, edition, pages
Dundee, Scotland: , 2017
Keywords
Sustainability, transformation, societal innovation, services and business models
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70195 (URN)
Conference
Transformations 2017, Transformations in Practice, 30th August - 1st September 2017,Centre for Environmental Change and Human Resilience (CECHR) University of Dundee, Scotland, UK,
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-03-07Bibliographically approved
Enquist, B. & Sebhatu, S. P. (2017). Values-based service innovation, sustainability and quality in the age of accelerations: meeting the challenges for mobility and accessibility in cities. In: : . Paper presented at 20th QMOD Conference 2017, Challenges and Opportunities of Quality in the 4th Industrial Revolution. 5-7 August, Copenhagen/Elsinore, Denmark and Helsingör, Denmark. Copenhagen/Elsinore
Open this publication in new window or tab >>Values-based service innovation, sustainability and quality in the age of accelerations: meeting the challenges for mobility and accessibility in cities
2017 (English)Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Copenhagen/Elsinore: , 2017
National Category
Social Sciences Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70194 (URN)
Conference
20th QMOD Conference 2017, Challenges and Opportunities of Quality in the 4th Industrial Revolution. 5-7 August, Copenhagen/Elsinore, Denmark and Helsingör, Denmark
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-02-14Bibliographically approved
Ariyanti, O. & Sebhatu, S. P. (2016). Response of Fuel Subsidy Removal as Sustainable Transport Policy: Case Study: Workers in Jakarta Metropolitan Area. Journal of the Civil Engineering Forum, 2(2), 167-174
Open this publication in new window or tab >>Response of Fuel Subsidy Removal as Sustainable Transport Policy: Case Study: Workers in Jakarta Metropolitan Area
2016 (English)In: Journal of the Civil Engineering Forum, ISSN 2581-1037, Vol. 2, no 2, p. 167-174Article in journal (Refereed) Published
Abstract [en]

Motorization in urban areas contributes several problems such as congestion, accidents, gas emissions, noises, and infrastructure breakage. Meanwhile, most of the developing countries cannot overcome such growth activities, as well as in Jakarta. By December 2013, Vice Governor of Jakarta proposes fuel subsidy removal policy as one of sustainable transport policy. This study is intended to understand and investigate how fuel subsidy removal policy scenarios (25%, 50%, and 100%) in Jakarta affects travelers’ behavior and analyze such policy to support sustainable transport by using qualitative research methodology. Interviews and questionnaires survey is conducted to workers in Jakarta, which includes ranking scale question for traveler response options. The result shows that half of the respondents are not affected and will only respond to fuel price increasing at IDR 31,400 for gasoline price and IDR 26,300 for ADO (Auto Diesel Oil). Moreover, there is a tendency of respondent's to the response by changing their travel mode choices into more fuel efficient private vehicle.

Keywords
sustainable transport, transport policy, fuel subsidy, removal, fuel policy
National Category
Business Administration Transport Systems and Logistics
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70191 (URN)10.22146/jcef.26580 (DOI)
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2018-12-10Bibliographically approved
Muchlisin, M., Sebhatu, S. P. & Munawarc, A. (2016). Role of sustainable transport for creating integrated public transit system. In: The Service Imperatives in the New Economy: Approaches to Service Management and Change. Paper presented at The 7th International Research Symposium in Service Management, 2nd to 6th August 2016, Nakhonpathom, Thailand. Bangkok, Thailand
Open this publication in new window or tab >>Role of sustainable transport for creating integrated public transit system
2016 (English)In: The Service Imperatives in the New Economy: Approaches to Service Management and Change, Bangkok, Thailand, 2016Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Bangkok, Thailand: , 2016
Keywords
sustainable transport, integrated transport, transport policy, value co-creation
National Category
Social Sciences Interdisciplinary
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70189 (URN)978-616-279-986-0 (ISBN)
Conference
The 7th International Research Symposium in Service Management, 2nd to 6th August 2016, Nakhonpathom, Thailand
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-03-07Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2016). The dialectic between stewardship and hyper norms for societal transition. In: Norah Campbell, Marius Claudy, Aidan O’Driscoll (Ed.), Proceedings of the 41st Annual Macromarketing Conference: Macromarketing and Academic Activism. Paper presented at Annual Macromarketing Conference, Dublin, Ireland, July 13 2016. (pp. 670). Dublin: Trinity Business School, Trinity College Dublin
Open this publication in new window or tab >>The dialectic between stewardship and hyper norms for societal transition
2016 (English)In: Proceedings of the 41st Annual Macromarketing Conference: Macromarketing and Academic Activism / [ed] Norah Campbell, Marius Claudy, Aidan O’Driscoll, Dublin: Trinity Business School, Trinity College Dublin , 2016, p. 670-Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Dublin: Trinity Business School, Trinity College Dublin, 2016
Series
Macromarketing Society, ISSN 2168-1473, E-ISSN 2168-1481
Keywords
multi-stakeholder dialogue, Steering and navigation; value network; value co-creation; governance; service; public transit.
National Category
Business Administration Social Sciences Interdisciplinary
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70187 (URN)
Conference
Annual Macromarketing Conference, Dublin, Ireland, July 13 2016.
Available from: 2018-11-19 Created: 2018-11-19 Last updated: 2019-02-08Bibliographically approved
Sebhatu, S. P. & Enquist, B. (2016). The dialectic between Stewardship and hyper norms for societal transition. In: Proceedings on Responsible Management Education (RME) Research Conference: . Paper presented at 3rd Responsible Management Education (RME) Research Conference, 9-10 November, Krems, Austria. Krems, Austria
Open this publication in new window or tab >>The dialectic between Stewardship and hyper norms for societal transition
2016 (English)In: Proceedings on Responsible Management Education (RME) Research Conference, Krems, Austria, 2016Conference paper, Oral presentation with published abstract (Refereed)
Place, publisher, year, edition, pages
Krems, Austria: , 2016
Keywords
Value co creatio, value network, governance, stakeholder theory
National Category
Business Administration
Research subject
Business Administration
Identifiers
urn:nbn:se:kau:diva-70196 (URN)
Conference
3rd Responsible Management Education (RME) Research Conference, 9-10 November, Krems, Austria
Available from: 2018-11-20 Created: 2018-11-20 Last updated: 2019-02-14Bibliographically approved
Organisations

Search in DiVA

Show all publications