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Magnusson, M., Pettersson, J. S., Bellström, P. & Andersson, H. (2019). Developing Crisis Training Software for Local Governments: From User Needs to Generic Requirements.. In: ndersson B., Johansson B., Barry C., Lang M., Linger H., Schneider C (Ed.), Advances in Information Systems Development: Lecture Notes in Information Systems and Organisation (pp. 79-96). Cham: Springer
Open this publication in new window or tab >>Developing Crisis Training Software for Local Governments: From User Needs to Generic Requirements.
2019 (English)In: Advances in Information Systems Development: Lecture Notes in Information Systems and Organisation / [ed] ndersson B., Johansson B., Barry C., Lang M., Linger H., Schneider C, Cham: Springer, 2019, p. 79-96Chapter in book (Refereed)
Abstract [en]

In this paper, we identify, analyze and propose generic requirements for software aiming at supporting crisis management training in local governments. The study builds on a Swedish-Norwegian R&D project based on a quadruple helix model. A design science approach was applied and the artifact presented in this paper is a list of generic requirements. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. The requirements are also mapped to the problems and opportunities identified in the project. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. The presented requirements and the systems development process that was used provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training.

Place, publisher, year, edition, pages
Cham: Springer, 2019
Series
Lecture Notes in Information Systems and Organisation, ISSN 2195-4976
Keywords
Crisis Management Training · Crisis Exercises · Design Science Research · Re-quirements Engineering · User Needs Analysis
National Category
Information Systems, Social aspects
Research subject
Computer Science; Information Systems
Identifiers
urn:nbn:se:kau:diva-74875 (URN)10.1007/978-3-030-22993-1_5 (DOI)9783030229924 (ISBN)
Funder
Interreg Sweden-Norway, 20200721
Available from: 2019-09-27 Created: 2019-09-27 Last updated: 2019-11-11
Magnusson, M., Venemyr, G. O., Bellström, P. & Bakken, B. (2019). Digitalizing Crisis Management Training. In: Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas Lampoltshammer, Barbara Re (Ed.), Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas Lampoltshammer, Barbara Re (Ed.), Electronic Participation 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings: . Paper presented at 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019 (pp. 102-113). Cham: Springer
Open this publication in new window or tab >>Digitalizing Crisis Management Training
2019 (English)In: Electronic Participation 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings / [ed] Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas Lampoltshammer, Barbara Re, Cham: Springer, 2019, p. 102-113Conference paper, Published paper (Refereed)
Abstract [en]

The ongoing digital transformation in government has enabled innovative changes in operational processes and service. However, while e-services and social media are widely adopted, earlier studies indicate that this transformation is still being awaited in other areas, such as crisis or disaster preparedness. Recent events such as the 2018 wildfires in several parts of Europe, as well as empirical research, highlight the need for more (systematic) training of local governments’ crisis management teams. Conventional training methods are time- and space-dependent and require long-term planning, making it complicated to increase the extent of training. In this interdisciplinary study, we report on the results from the Swedish-Norwegian CriseIT project that aimed to develop information systems (IS) for crisis management training. The purpose of the article is to describe information systems designed to support local governments’ crisis management training and to discuss how these artefacts could improve crisis management training practices.

Place, publisher, year, edition, pages
Cham: Springer, 2019
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 11686
Keywords
Crisis management training, crisis training software, computer-based training, disaster management, design science research
National Category
Social Sciences Interdisciplinary
Identifiers
urn:nbn:se:kau:diva-74582 (URN)10.1007/978-3-030-27397-2_9 (DOI)978-3-030-27396-5 (ISBN)978-3-030-27397-2 (ISBN)
Conference
11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019
Projects
CriseIT
Funder
Interreg Sweden-Norway, 20200721
Available from: 2019-08-30 Created: 2019-08-30 Last updated: 2019-11-11Bibliographically approved
Bellström, P., Persson, E. & Magnusson, M. (2019). Elaborating Requirements for a Digital Crisis Training Tool: Findings from a Pilot Study. In: Proceedings of ISD2019: . Paper presented at International Conference of Information Systems Development 28-30 August Toulon, Frankrike.
Open this publication in new window or tab >>Elaborating Requirements for a Digital Crisis Training Tool: Findings from a Pilot Study
2019 (English)In: Proceedings of ISD2019, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Crisis preparedness is of great importance to many actors in society. Maintaining crisis preparedness is an arduous task that requires frequent exercises. However, many actors have trouble accomplishing this because planning and conducting exercises are time consuming and involve high costs. Digitalization of crisis training has been suggested as a way to partly overcome these obstacles. In this paper, we present the results of a pilot study on an exercise in a digital crisis training tool. Trainees were interviewed and a content analysis was performed on the data. The analytical categories consisted of requirements for a crisis training tool, developed in our previous work. The results of the analysis show that the pace of an exercise, the number of trainees and the number of asynchronous and synchronous modules are all related to boundaries of digital crisis training. These boundaries need to be further explored.

Keywords
Digital Crisis Training, Boundaries, Requirements, Qualitative Content Analysis
National Category
Information Systems
Identifiers
urn:nbn:se:kau:diva-74630 (URN)
Conference
International Conference of Information Systems Development 28-30 August Toulon, Frankrike
Funder
Interreg Sweden-Norway, 20201866
Available from: 2019-09-04 Created: 2019-09-04 Last updated: 2019-10-24
Magnusson, M., Pettersson, J. S., Bellström, P. & Andersson, H. (2018). Developing crisis training software for local governments: From user needs to generic requirements. In: B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider (Ed.), Information Systems Development: Designing Digitalization (ISD2018 Proceedings). Paper presented at The 27th International Conference on Information Systems Development (ISD2018)Lund 22-24 Augusti. Lunds universiet
Open this publication in new window or tab >>Developing crisis training software for local governments: From user needs to generic requirements
2018 (English)In: Information Systems Development: Designing Digitalization (ISD2018 Proceedings) / [ed] B. Andersson, B. Johansson, S. Carlsson, C. Barry, M. Lang, H. Linger, & C. Schneider, Lunds universiet , 2018, p. -12Conference paper, Published paper (Refereed)
Abstract [en]

In this paper we analyze and present the generic requirements identified for a software aiming at supporting crisis management training in local governments. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. Moreover, the requirements are mapped to problems as well as opportunities. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. In our work we applied a design science approach and the artifact presented in this paper is a list of generic requirement. The presented requirements and the systems development process used, provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training

Place, publisher, year, edition, pages
Lunds universiet, 2018
Keywords
Crisis Training, Crisis Exercises, Design Science Research, Requirements Engineering, Needs Analysis
National Category
Information Systems, Social aspects
Research subject
Information Systems
Identifiers
urn:nbn:se:kau:diva-69314 (URN)978-91-7753-876-9 (ISBN)
Conference
The 27th International Conference on Information Systems Development (ISD2018)Lund 22-24 Augusti
Funder
Interreg Sweden-Norway, 20200721
Available from: 2018-09-19 Created: 2018-09-19 Last updated: 2019-07-12Bibliographically approved
Bellström, P. & Pettersson, J. S. (2018). Page Owner Comments on Page User Posts. A PilotStudy of Three Swedish Municipalities. In: Virkar, S., Parycek, P., Edelmann, N., Glassey, O., Janssen, M., Scholl, H J., Tambouris, E. (Ed.), Proceedings of the International Conference EGOV-CeDEM-ePart 2018: . Paper presented at EGOV-CeDEM-ePART Conference 3-5 sep Danube University Krems, Austria (pp. 81-89).
Open this publication in new window or tab >>Page Owner Comments on Page User Posts. A PilotStudy of Three Swedish Municipalities
2018 (English)In: Proceedings of the International Conference EGOV-CeDEM-ePart 2018 / [ed] Virkar, S., Parycek, P., Edelmann, N., Glassey, O., Janssen, M., Scholl, H J., Tambouris, E., 2018, p. 81-89Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we present a pilot study of page owner comments on page user posts.Analysed data consist of the page user posts on three Swedish municipalities Facebook pages inone month. In general, it can be concluded that all three municipalities comment on page userposts to quite a large or even large extent (92%, 69% and 52%). The 42-page user posts thatwere left uncommented mainly belong to the categories of expressing an opinion, sharinginformation and requesting information. Taken together, these categories were identified in 76percent of the analysed page user posts. Because they are also the top three categories for userposts in general, further questions are prompted as to where municipalities satisfy requests forinformation or if other users provide answers.

Keywords
social media, Facebook, page owner comments, page user posts, content analysis
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:kau:diva-69315 (URN)978-3-903150-22-5 (ISBN)
Conference
EGOV-CeDEM-ePART Conference 3-5 sep Danube University Krems, Austria
Available from: 2018-09-19 Created: 2018-09-19 Last updated: 2019-02-28Bibliographically approved
Bellström, P. (2017). What do page users ask about? A content analysis of page user posts on a local government Facebook page. In: Paspallis, N., Raspopoulos, M., Barry, C., Lang, M., Linger, H., Schneider, C. (Ed.), Information Systems Development: Advances in Methods, Tools and Management (ISD2017 Proceedings). Paper presented at Information Systems Development (ISD2017): Advances in Methods, Tools and Management, University of Central Lancashire, Larnaca, Cyprus, 6-8 September 2017. Association for Information Systems
Open this publication in new window or tab >>What do page users ask about? A content analysis of page user posts on a local government Facebook page
2017 (English)In: Information Systems Development: Advances in Methods, Tools and Management (ISD2017 Proceedings) / [ed] Paspallis, N., Raspopoulos, M., Barry, C., Lang, M., Linger, H., Schneider, C., Association for Information Systems, 2017Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Association for Information Systems, 2017
Keywords
Facebook, Social Media, Content Analysis, Inductive Study, Exploratory Study, Qualitative Study, Government, Citizens, Page User Posts, Co-Design, Requirements Engineering, User-Generated Content.
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:kau:diva-63895 (URN)978-9963-2288-3-6 (ISBN)
Conference
Information Systems Development (ISD2017): Advances in Methods, Tools and Management, University of Central Lancashire, Larnaca, Cyprus, 6-8 September 2017
Available from: 2017-09-22 Created: 2017-09-22 Last updated: 2018-06-29Bibliographically approved
Bellström, P., Magnusson, M., Pettersson, J. S. & Thorén, C. (2016). Facebook Usage in a Local Government: A Content Analysis of Page Owner Posts and User Posts. Transforming Government: People, Process and Policy, 10(4), 548-567
Open this publication in new window or tab >>Facebook Usage in a Local Government: A Content Analysis of Page Owner Posts and User Posts
2016 (English)In: Transforming Government: People, Process and Policy, ISSN 1750-6166, E-ISSN 1750-6174, Vol. 10, no 4, p. 548-567Article in journal (Refereed) Published
Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2016
Keywords
Social media, Facebook, Case Study, Content Analysis
National Category
Information Systems
Identifiers
urn:nbn:se:kau:diva-45772 (URN)10.1108/TG-12-2015-0061 (DOI)000392195700004 ()
Available from: 2016-09-06 Created: 2016-09-06 Last updated: 2019-10-21Bibliographically approved
Bellström, P. (2014). A Semi-Automatic Approach for the Integration of Structural Karlstad Enterprise Modeling Schemata. In: Advances in the human side of service engineering: . Paper presented at 2nd International Conference on The Human Side of Service Engineering 19-23 July Krakow Poland (pp. 13-24). USA: AHFE conference
Open this publication in new window or tab >>A Semi-Automatic Approach for the Integration of Structural Karlstad Enterprise Modeling Schemata
2014 (English)In: Advances in the human side of service engineering, USA: AHFE conference , 2014, p. 13-24Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we describe and discuss a semi-automatic approach for the integration of structural Karlstad Enterprise Modeling (EM) Schemata. The focus is on the implementation-independent level and therefore we treat an EM schema as a high-level description of data for some part of the future information system. Our point of departure is the classic four-phase integration process comprised of pre-integration, comparison of the schemata, conforming the schemata and, merging and restructuring. In relation to the semi-automatic approach described and discussed, we argue that several rules and knowledge repositories should be used to facilitate the whole integration process. However, it is also argued that the domain experts are still a very important source of knowledge and should therefore also be involved during the whole integration process. The research approach is inspired by design science in which the end product should be a useful artifact. In this paper, the artifact is provided in the described semi-automatic approach for the integration of Structural Karlstad EM schemata. As its main contribution, the paper offers a holistic view of the described and discussed semi-automatic approach for the integration of structural Karlstad EM schemata.

Place, publisher, year, edition, pages
USA: AHFE conference, 2014
Keywords
Schema Integration, Semi-Automatic Approach, Karlstad Enterprise Modeling Approach, Implementation-Independent level
National Category
Information Systems
Research subject
Information Systems
Identifiers
urn:nbn:se:kau:diva-33360 (URN)978-1-4951-2091-6 (ISBN)
Conference
2nd International Conference on The Human Side of Service Engineering 19-23 July Krakow Poland
Available from: 2014-08-11 Created: 2014-08-11 Last updated: 2019-07-12Bibliographically approved
Bellström, P. & Kop, C. (2014). Schema Quality Improving Tasks in the Schema Integration Process. International Journal on Advances in Intelligent Systems, 7(3&4), 468-481
Open this publication in new window or tab >>Schema Quality Improving Tasks in the Schema Integration Process
2014 (English)In: International Journal on Advances in Intelligent Systems, ISSN 1942-2679, E-ISSN 1942-2679, Vol. 7, no 3&4, p. 468-481Article in journal (Refereed) Published
Abstract [en]

In this article, we address quality in the schema integration process. More specifically, we focus on schema quality improving tasks in the schema integration process. In doing so we describe best practices found in literature used for conceptual modeling as such and apply these to schema integration tasks. Particularly, we address five tasks within the integration process that if used with best quality practices should improve the quality of the integrated schema. Within each best practice, we also address the usage of knowledge repositories to aid in the process of creating a high quality integrated schema. The five tasks are as follows: choosing the right integration strategy, choosing the right conflict resolution methods for the chosen level of abstraction, introducing interschema properties to improve and clarify dependencies, combining methods, approaches and guidelines to facilitate recognition of conflicts and finally restructuring. The main contribution is given in the terms of which best practices in conceptual modeling are combined with important integration tasks.

Keywords
Information and Model Management, Organizational Information, Schema Integration, Schema Integration Process, Schema Quality, Best Practice for Conceptual Modeling
National Category
Information Systems
Identifiers
urn:nbn:se:kau:diva-35118 (URN)
Available from: 2015-02-03 Created: 2015-02-03 Last updated: 2019-07-12Bibliographically approved
Bellström, P. & Kop, C. (2014). Towards Quality Driven Schema Integration Process Tasks. In: Conceição Granja, Norwegian Centre for Integrated Care and Telemedicine, University Hospital of North Norway, Norway Dirk Malzahn, OrgaTech GmbH, Germany (Ed.), The Sixth International Conference on Information, Process, and Knowledge Management: . Paper presented at eKNOW 2014, The Sixth International Conference on Information, Process, and Knowledge Management Barcelona 23-27 March (pp. 98-104).
Open this publication in new window or tab >>Towards Quality Driven Schema Integration Process Tasks
2014 (English)In: The Sixth International Conference on Information, Process, and Knowledge Management / [ed] Conceição Granja, Norwegian Centre for Integrated Care and Telemedicine, University Hospital of North Norway, Norway Dirk Malzahn, OrgaTech GmbH, Germany, 2014, p. 98-104Conference paper, Published paper (Refereed)
National Category
Information Systems
Identifiers
urn:nbn:se:kau:diva-31813 (URN)9781632662514 (ISBN)
Conference
eKNOW 2014, The Sixth International Conference on Information, Process, and Knowledge Management Barcelona 23-27 March
Available from: 2014-04-01 Created: 2014-04-01 Last updated: 2019-07-12Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-0419-1647

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