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Davoudi, S. & Johnson, M. (2024). Preconditions of Coordination in Regional Public Organizations. Public Management Review, 26(4), 988-1012
Öppna denna publikation i ny flik eller fönster >>Preconditions of Coordination in Regional Public Organizations
2024 (Engelska)Ingår i: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 26, nr 4, s. 988-1012Artikel i tidskrift (Övrigt vetenskapligt) Published
Abstract [en]

Involving several levels ranging from policy-making to service delivery, the coordination of regional public organizations is a complex matter. This paper explores how relational preconditions affect regional public organizations’ coordination activities and outcomes. A model is developed that links relational preconditions to coordination outcomes. Even though the coordination mechanisms and instruments are used, the coordination outcome might vary based on the individuals and the relationships among individuals. This study suggests that the use of coordination mechanisms and in turn coordination outcome, is affected by the individuals’ personal beliefs and personal relationships as well as trust in the vertical organization.

Ort, förlag, år, upplaga, sidor
Taylor & Francis, 2024
Nyckelord
Regional public organizations, vertical coordination, preconditions of coordination, coordination mechanisms, coordination instruments
Nationell ämneskategori
Företagsekonomi Nationalekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-81924 (URN)10.1080/14719037.2022.2134915 (DOI)000870131100001 ()2-s2.0-85140258439 (Scopus ID)
Anmärkning

The article was included as a manuscript in Davoudi's (2021) doctoral thesis 'What happened with the leviathan of the Public Sector?: The challenges of vertical coordination in regional public organizations and its effect on public value’ 

Tillgänglig från: 2020-12-21 Skapad: 2020-12-21 Senast uppdaterad: 2024-04-16Bibliografiskt granskad
Larson, M., Samuelsson, P. & Davoudi, S. (2022). Digital Wellness Business Models: A Consumer Data Privacy Perspective. In: : . Paper presented at The 17th International Research Symposium on Service Excellence in Management (QUIS17) 12-15 January at Polytechnic University of Valencia (UPV), Valencia, Spain..
Öppna denna publikation i ny flik eller fönster >>Digital Wellness Business Models: A Consumer Data Privacy Perspective
2022 (Engelska)Konferensbidrag, Muntlig presentation med publicerat abstract (Övrigt vetenskapligt)
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-89236 (URN)
Konferens
The 17th International Research Symposium on Service Excellence in Management (QUIS17) 12-15 January at Polytechnic University of Valencia (UPV), Valencia, Spain.
Forskningsfinansiär
KK-stiftelsen
Tillgänglig från: 2022-03-27 Skapad: 2022-03-27 Senast uppdaterad: 2022-11-25Bibliografiskt granskad
Davoudi, S. (2021). What happened with the leviathan of the Public Sector?: The challenges of vertical coordination in regional public organizations and its effect on public value. (Doctoral dissertation). Karlstad: Karlstads universitet
Öppna denna publikation i ny flik eller fönster >>What happened with the leviathan of the Public Sector?: The challenges of vertical coordination in regional public organizations and its effect on public value
2021 (Engelska)Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Putting the capability to satisfy citizens’ needs at the heart of public organizations, public value has been argued to be the ultimate goal of public sector programs and policies. However, the contemporary public sector’s complex and multilevel structures has led to limited information processing between the various levels within organizations. Such vertical fragmentation has created issues in vertical coordination, hampering the efficiency and effectiveness of the regional public sector. Addressing these issues, the aim of this thesis is twofold. First, this thesis aims to describe and explain public organizations’ coordination challenges. Second, this thesis aims to elaborate on the implications of this explanation to create a deeper understanding of how these challenges affect public organizations’ ability to perform public service that adds to public value. In order to reach the aim, quantitative and qualitative methods have been used. The empirical base consists of two questionnaire studies (930 public transport users in the first and 921 in the second), as well as a comprehensive interview and documentation study with 11 respondents representing 11 Regional Public Transport Authorities and their respective policy documents. In this thesis, I argue that vertical specialization has brought conditions where each level interprets the regulations and policy documents based on their own individual preconditions such as individual ideologies and self-interests, as well as attitudes and relationships between different divisions. As such, these preconditions influence the outcome of rules and regulations that were created with the purpose of reforming the public sector. Further, the thesis outlines how the same individual precondition may act as a structural filter on the flow of information about citizens’ needs, influencing the distribution of information upstream in the organization. If we neglect these conditions and focus only on the rules and regulations, we risk missing aspects that influence the organization and its coordination outcome and, in turn, the citizen. 

Abstract [en]

For long, private-sector managerial techniques of organizational resources have been applied to the public sector, with the assumption that the application of these techniques will improve the efficiency of public service. The use of these techniques has resulted in a “patchwork quilt” of various public and private actors acting on several territorial levels. Such structure has resulted in vertical specialization where tasks and responsibility are divided with narrow field of competencies creating a fragmented organization that is dependent on information processing and coordination.

This thesis elaborates on the coordination challenges brought by the devolution of functions and specialization in the vertical organization. It was found that despite the efforts to meet the recognized efficiency problems, public sector has created organizations that are dependent on information processing and coordination in order to function effectively, but with a structure and norms that struggles with such activities. The leviathan of the public sector is no longer constituted by a sovereign state but by the effect of the lack of communication between the various levels of a fragmented and complex public organization. Despite its normative flavor, this thesis elaborates on why it appears that the core solution of vertical coordination might be increased focus on interaction between individuals.

Ort, förlag, år, upplaga, sidor
Karlstad: Karlstads universitet, 2021. s. 93
Serie
Karlstad University Studies, ISSN 1403-8099 ; 2021:3
Nyckelord
Coordination, Citizen Needs, Organizational Learning, Public Reform, Public Value, Regional Public Organizations
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-81956 (URN)978-91-7867-184-7 (ISBN)978-91-7867-185-4 (ISBN)
Disputation
2021-02-12, 11D 227, 13:00 (Engelska)
Opponent
Handledare
Tillgänglig från: 2021-01-22 Skapad: 2020-12-21 Senast uppdaterad: 2022-11-16Bibliografiskt granskad
Davoudi, S. (2016). Innovative Value Creation in Public Transport: Learning to Structure for Capability. (Licentiate dissertation). Karlstad: Karlstads universitet
Öppna denna publikation i ny flik eller fönster >>Innovative Value Creation in Public Transport: Learning to Structure for Capability
2016 (Engelska)Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

Purpose The purpose of this thesis is to explore the capability of Swedish regional public transport authorities (RPTAs) to organize public transport so that it stimulates the intended value creation process needed to increase users’ positive experience.

Design/methodology/approach – This thesis utilizes an interpretative research approach. Two empirical studies, resulting in two papers have been used in this thesis. Study I consists of a quantitative Kano questionnaire with 930 respondents. Study II comprises a qualitative study with 11 semi-structured interviews. Both studies have been equally necessary to the results of this thesis.

Findings – Public transport is one of the few public services with a mandate to attract users, and therefore, this thesis suggests that Swedish public transport organizations must understand how various services in multiple dimensions affect users’ preferences for public transport. With this understanding, public transport organizations can effectively and efficiently allocate resources and increase the appeal of future public transport. Such a focus demands a deep organizational knowledge and understanding of customer needs and detailed awareness of how the achievement of various requirements affects customers. This thesis shows that organizational structures are based on political comprises rather then the needs to solve coordination challenges and facilitate customers’ value creation. It is further argued that the organizational structures and personal or impersonal information processing mechanisms in Swedish public transport influence the search for information and subsequent organizational learning influencing the RPTAs’ capabilities to include and understand public transport users’ needs. This thesis offers insight into how public organizations, such as Swedish public transport authorities, can make decisions in structural design to learn from customer perceptions and adapt organizational policy accordingly.  In addition, I argue that RPTAs must employ both exploitative and exploratory learning to improve their capabilities and increase their efficiency and effectiveness. This thesis also provides a model to describe these relationships.

Originality/value – Unlike previous studies, this thesis shows how organizational structures are decided based on political compromises rather than the need for coordination. This thesis offers insight into how public organizations, such as Swedish public transport authorities, can make decisions in structural design to learn from customer perceptions and adapt organizational policy accordingly.

Abstract [en]

Public transport is one of the few public services with a mandate to attract users, and therefore, this thesis suggests that Swedish public transport organizations must understand how various services in multiple dimensions affect users’ preferences for public transport. With this understanding, public transport organizations can effectively and efficiently allocate resources and increase the appeal of future public transport. Such an approach requires not only a deep organizational knowledge of customer needs, but also a detailed knowledge of how the achievement of the various demands affects users and their value creation. This thesis further shows that organizational structures are based on political comprises rather then the needs to solve coordination challenges and facilitate customers’ value creation. It is here argued that the organizational structures and personal or impersonal information processing mechanisms in Swedish public transport influence the search for information and subsequent organizational learning influencing the RPTAs’ capabilities to include and understand public transport users’ needs. This thesis offers insight into how public organizations, such as Swedish public transport authorities, can make decisions in structural design to learn from customer perceptions and adapt organizational policy accordingly.

Ort, förlag, år, upplaga, sidor
Karlstad: Karlstads universitet, 2016. s. 68
Serie
Karlstad University Studies, ISSN 1403-8099 ; 2016:6
Nyckelord
Capability, organizational learning, organizational structure, public transport, theory of attractive quality
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-39091 (URN)978-91-7063-684-4 (ISBN)
Externt samarbete:
Presentation
2016-03-11, 11D257, Agardhsalen, Karlstad, 13:15 (Svenska)
Opponent
Handledare
Tillgänglig från: 2016-02-22 Skapad: 2016-01-20 Senast uppdaterad: 2016-08-25Bibliografiskt granskad
Högström, C., Davoudi, S., Löfgren, M. & Johnson, M. (2016). Relevant and Preferred Public Service: A study of user experiences and value creation in public transit. Public Management Review, 18(1), 65-90
Öppna denna publikation i ny flik eller fönster >>Relevant and Preferred Public Service: A study of user experiences and value creation in public transit
2016 (Engelska)Ingår i: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 18, nr 1, s. 65-90Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

When public service success is dependent upon creating value that attracts users, public managers can benefit from adopting private sector principles. This article draws on the theory of attractive quality and strategic management research to focus on the theoretical and managerial implications of how organizations' resource allocations affect user experiences. The present study shows how public transit organizations' achievement of twenty-five different service requirements affected their offerings' relevance and preference among 930 users. This article increases the understanding of how strategic choices and prioritization between various service requirements affect both the effectiveness and efficiency of (public) service offerings.

Nyckelord
service management, user experiences, public transit, theory of attractive quality, value creation
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-33395 (URN)10.1080/14719037.2014.957343 (DOI)000363978200004 ()
Tillgänglig från: 2014-08-15 Skapad: 2014-08-15 Senast uppdaterad: 2022-11-16Bibliografiskt granskad
Davoudi, S. & Johnson, M. (2016). Samverkan Trafikförsörjningsprogram.
Öppna denna publikation i ny flik eller fönster >>Samverkan Trafikförsörjningsprogram
2016 (Svenska)Rapport (Övrigt vetenskapligt)
Abstract [sv]

Med stöd i Förordning (2010:185) med instruktion för Trafikverket 2§ punkt 12 utgår vi ifrån att Trafikverket ska vara ett stöd i arbetet att utveckla ett effektivt och hållbart transportsystem utifrån ett trafikslagsövergripande synsätt i nära dialog med RKM för att skapa en långsiktig infrastrukturplanering, i det att Trafikverket ska stödja arbetet med att ta fram trafikförsörjningsprogrammen (TFP). Föreliggande rapport fokuserar på Trafikverkets roll i samverkan med de Regionala kollektivtrafikmyndigheterna.

 

För att närmare studera, utveckla och tydliggöra ramarna för trafikverkets stöd och ansvar för kollektivtrafikfrågor, använder vi i denna rapport en förståelseorienterad metod som bygger på att förstå och tolka den kontext som Trafikverket agerar i. Föreliggande text är en inventering av olika utformningar av kollektivtrafikmyndigheter i landet samt Trafikverkets olika Regionkontor. Fokus är i huvudsak riktad mot hur de är organiserade och hur de arbetar för att hantera olika frågor. Syftet är att med denna samlade kunskap se hur samverkansutmaningar har hanterats i olika lösningar och på så sätt öppna upp för ett ömsesidigt lärande och stärka förutsättningarna för samverkan.

 

Föreliggande studie visar att samverkan mellan kollektivtrafikmyndigheterna och Trafikverket inte är statisk utan en del i en dynamisk process som baseras på kunskap, personliga relationer och förtroende. Genom att få kunskap om den andra organisationen och skapa sig en förståelse om hur man kan samverka för att uppnå bättre effekter av sina satsningar skapas en grund för samarbete. Det är sedan genom personliga relationer som ett förtroende skapas mellan parterna och som fördjupar samarbetet. Ett samarbete likt den mellan Trafikverket och Kollektivtrafikmyndigheterna som varken är bundet till hierarkiska eller beroendemässiga parametrar kräver förtroende och relationella band mellan parterna för att fungera. Den kunskapsintegration som uppstår mellan organisationerna när man klarar av att länka och integrera människors kunskaper och färdigheter genom sina personliga relationer och organisatoriska processer bidrar till ökad organisatorisk kapacitet för respektive organisation. Samspelet mellan organisationerna bidrar till att respektive organisation på ett bättre sätt kan anpassa sig till föränderliga samhällsbehov och skapa interna strukturer som följer de förändrade behov som finns i samhället.

Serie
Karlstad University Studies, ISSN 1403-8099
Nyckelord
Samverkan, kollektivtrafik, trafikverket, trafikförsörjningsprogram
Nationell ämneskategori
Annan samhällsvetenskap
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-39062 (URN)
Forskningsfinansiär
Trafikverket
Tillgänglig från: 2016-01-18 Skapad: 2016-01-18 Senast uppdaterad: 2020-07-02
Löfgren, M., Davoudi, S., Högström, C. & Johnson, M. (2013). Customer satisfaction in public transit. In: : . Paper presented at 22nd Nordic Academy of Management Conference, University of Iceland, Reykjavík, 21-23 August 2013.. Reykjavik
Öppna denna publikation i ny flik eller fönster >>Customer satisfaction in public transit
2013 (Engelska)Konferensbidrag, Muntlig presentation med publicerat abstract (Refereegranskat)
Ort, förlag, år, upplaga, sidor
Reykjavik: , 2013
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-28905 (URN)
Konferens
22nd Nordic Academy of Management Conference, University of Iceland, Reykjavík, 21-23 August 2013.
Tillgänglig från: 2013-09-05 Skapad: 2013-09-05 Senast uppdaterad: 2022-11-16Bibliografiskt granskad
Davoudi, S., Högström, C., Johnson, M. & Löfgren, M.Manuscript - The challenge of mismatching clock speeds in public service delivery.
Öppna denna publikation i ny flik eller fönster >>Manuscript - The challenge of mismatching clock speeds in public service delivery
(Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-81954 (URN)
Tillgänglig från: 2020-12-21 Skapad: 2020-12-21 Senast uppdaterad: 2022-11-16Bibliografiskt granskad
Davoudi, S. & Johnson, M.Organizational structure and learning in public transport.
Öppna denna publikation i ny flik eller fönster >>Organizational structure and learning in public transport
(Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
Nyckelord
Organizational learning, Organizational structure, Information processing, Public transport, Changing demands, Policy programs
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-81923 (URN)
Tillgänglig från: 2020-12-21 Skapad: 2020-12-21 Senast uppdaterad: 2021-09-30Bibliografiskt granskad
Davoudi, S. & Johnson, M.Organizational structure and learning: The case of Swedish public transport authorities.
Öppna denna publikation i ny flik eller fönster >>Organizational structure and learning: The case of Swedish public transport authorities
(Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
Abstract [en]

Purpose – The purpose of this article is to explore how organizational structure and information processes frame the abilities of organizations to reach their objectives. 

Design/methodology/approach – This paper uses multiple cases to gain a holistic understanding of the role of organizational structure in learning within public organizations. This study comprises 11 semi-structured phone interviews with 11 respondents each representing a Regional public transport authority (RPTA) in Sweden.

Findings –This article argues that the organizational structures and personal or impersonal information processing mechanisms in Swedish public transport influence the search for information and subsequent organizational learning influencing the RPTAs’ ability to reach their objectives.

Originality/value – Unlike previous studies, this article shows how organizational structures in public organization, such as Swedish public transport, are decided based on political compromises rather the needs to solve coordination problems. 

Nyckelord
Organizational structure, organizational learning, public transport
Nationell ämneskategori
Humaniora
Identifikatorer
urn:nbn:se:kau:diva-39076 (URN)
Tillgänglig från: 2016-01-22 Skapad: 2016-01-19 Senast uppdaterad: 2018-01-15Bibliografiskt granskad
Organisationer
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0001-6522-1590

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