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Kristensson, P. & Magnusson, P. (2019). Servitization goes to the psychologist. In: Per Kristensson, Peter R. Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 163-177). New Jersey: World Scientific Publishing Co.
Öppna denna publikation i ny flik eller fönster >>Servitization goes to the psychologist
2019 (Engelska)Ingår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, New Jersey: World Scientific Publishing Co. , 2019, s. 163-177Kapitel i bok, del av antologi (Övrigt vetenskapligt)
Abstract [en]

The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects References

Ort, förlag, år, upplaga, sidor
New Jersey: World Scientific Publishing Co., 2019
Nationell ämneskategori
Psykologi Tvärvetenskapliga studier inom samhällsvetenskap Företagsekonomi
Forskningsämne
Företagsekonomi; Psykologi
Identifikatorer
urn:nbn:se:kau:diva-73351 (URN)10.1142/9789813273382_0009 (DOI)2-s2.0-85067150705 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Tillgänglig från: 2019-07-02 Skapad: 2019-07-02 Senast uppdaterad: 2019-09-05Bibliografiskt granskad
Sukhov, A. & Magnusson, P. (2019). What is an idea for innovation?. In: Per Kristensson, Peter Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation (pp. 29-47). World Scientific
Öppna denna publikation i ny flik eller fönster >>What is an idea for innovation?
2019 (Engelska)Ingår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] Per Kristensson, Peter Magnusson, Lars Witell, World Scientific, 2019, s. 29-47Kapitel i bok, del av antologi (Övrigt vetenskapligt)
Abstract [en]

1. There is no unified model for what an idea for innovation is.

2. This chapter provides a model for describing the anatomy of an idea

and also defines the boundary conditions to be fulfilled for realizing it.

3. An idea is defined as a short contextual narrative consisting of a solution

to a certain problem. Ideas have a dual purpose: they provide a

description for a certain plan of action, but also trigger new associations

and give rise to new ideas. A checklist for managing idea development

is provided.

4. This is a conceptual chapter that is relevant for both private and public

innovation management practices.

5. This chapter relates to Chapters 2 and 4.

Ort, förlag, år, upplaga, sidor
World Scientific, 2019
Nyckelord
Innovation, Idea, Fuzzy Front End, Front End of Innovation, Definition, Problem-solving
Nationell ämneskategori
Företagsekonomi Annan teknik
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-71917 (URN)10.1142/9789813273382_0003 (DOI)9789813273375 (ISBN)
Tillgänglig från: 2019-04-29 Skapad: 2019-04-29 Senast uppdaterad: 2019-07-02Bibliografiskt granskad
Engen, M. & Magnusson, P. (2018). Casting for service innovation: The roles of frontline employees. Creativity and Innovation Management, 27(3), 255-269
Öppna denna publikation i ny flik eller fönster >>Casting for service innovation: The roles of frontline employees
2018 (Engelska)Ingår i: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 27, nr 3, s. 255-269Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

The purpose of this paper is to explore the roles of frontline employees (FLEs) in service innovation processes and how they contribute to these roles. In the literature, FLEs are argued to play an important role in service innovation; however, neither the potential types of roles nor what taking on these potential roles means to FLEs, have previously been studied. This study investigates FLEs' actions in different types of service innovation processes. Based on analyses of eight different service business units, FLEs are identified as having either of two sets of roles: (1) leading roles as idea creators, developers and implementers, or (2) supporting roles as problem reporters, advisors and executors. The analysis provides managers with guidelines which can help them to better utilize FLEs as contributors to service innovation, either as leading or supporting actors. These imply different management challenges, which are discussed. Advice on how to tackle these challenges is given on the basis of the findings.

Ort, förlag, år, upplaga, sidor
Hoboken, New Jersey, USA: John Wiley & Sons, 2018
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-66944 (URN)10.1111/caim.12263 (DOI)000443113800004 ()2-s2.0-85044456147 (Scopus ID)
Tillgänglig från: 2018-04-06 Skapad: 2018-04-06 Senast uppdaterad: 2019-03-14Bibliografiskt granskad
Sukhov, A., Sihvonen, A., Olsson, L. E. & Magnusson, P. (2018). That makes sense to me: Openness to change and sensemaking in idea screening. International Journal of Innovation Management, 22(8), 1-15, Article ID 1840009.
Öppna denna publikation i ny flik eller fönster >>That makes sense to me: Openness to change and sensemaking in idea screening
2018 (Engelska)Ingår i: International Journal of Innovation Management, ISSN 1363-9196, E-ISSN 1757-5877, Vol. 22, nr 8, s. 1-15, artikel-id 1840009Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This study examines how a person’s sense of identity (expressed in terms of openness to change vs. conservation) influences the way in which they screen early ideas for innovation projects. To study this, we recruited 20 experts from a leading IT-consultancy firm to individually evaluate and comment on 12 R&D project ideas. This data was then analysed by using a configurational approach (fsQCA) to understand how different experts combine various evaluation dimensions together to make sense of and decide on the goodness of an idea. The findings show that experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities.

Ort, förlag, år, upplaga, sidor
World Scientific, 2018
Nyckelord
Sensemaking; idea screening; evaluation; values; identity; openness to change; conservative; fsQCA
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-70330 (URN)10.1142/S1363919618400091 (DOI)000454058700003 ()
Tillgänglig från: 2018-11-29 Skapad: 2018-11-29 Senast uppdaterad: 2019-02-07Bibliografiskt granskad
Skålén, P., Karlsson, J., Engen, M. & Magnusson, P. (2018). Understanding public service innovation as resource integration and creation of value propositions. Australian journal of public administration, 77(4), 700-714
Öppna denna publikation i ny flik eller fönster >>Understanding public service innovation as resource integration and creation of value propositions
2018 (Engelska)Ingår i: Australian journal of public administration, ISSN 0313-6647, E-ISSN 1467-8500, Vol. 77, nr 4, s. 700-714Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This paper departs from research on Public Service Logic (PSL) to advance a framework ofpublic service innovation (PSI) by incorporating the notions of resource integration and valueproposition. The framework consists of three resource integration processes, referred to asvalue creation, value co-creation and value facilitation, through which users and employeesdetect problems and suggest solutions that contribute to service innovation by creatingnew, or by developing existing, value propositions. To test and illustrate the framework, astudy of six service innovation groups in primary care was drawn on. Four aggregates ofservice innovation ideas were identified in the study: access, patient experience, physicalenvironment and organization of work. In line with the framework, the findings suggest thatusers and employees contribute to PSI by drawing on their knowledge and experience ofconducting resource integration, and by detecting problems and suggesting solutions to theseproblems.

Nationell ämneskategori
Ekonomi och näringsliv
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-65542 (URN)10.1111/1467-8500.12308 (DOI)000451831300015 ()
Tillgänglig från: 2018-01-05 Skapad: 2018-01-05 Senast uppdaterad: 2018-12-20Bibliografiskt granskad
Wetter-Edman, K. & Magnusson, P. R. (2016). Capturing context through service design stories. In: Design Thinking: New Product Development Essentials from the PDMA. Hoboken, New Jersey: John Wiley & Sons
Öppna denna publikation i ny flik eller fönster >>Capturing context through service design stories
2016 (Engelska)Ingår i: Design Thinking: New Product Development Essentials from the PDMA, Hoboken, New Jersey: John Wiley & Sons, 2016Kapitel i bok, del av antologi (Refereegranskat)
Ort, förlag, år, upplaga, sidor
Hoboken, New Jersey: John Wiley & Sons, 2016
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-41916 (URN)978-1-118-97180-2 (ISBN)
Tillgänglig från: 2016-04-25 Skapad: 2016-04-25 Senast uppdaterad: 2016-06-07Bibliografiskt granskad
Magnusson, P. R., Wästlund, E. & Netz, J. (2016). Exploring users’ appropriateness as a proxy for experts when screening new product/service ideas. The Journal of product innovation management, 33(1), 4-18
Öppna denna publikation i ny flik eller fönster >>Exploring users’ appropriateness as a proxy for experts when screening new product/service ideas
2016 (Engelska)Ingår i: The Journal of product innovation management, ISSN 0737-6782, E-ISSN 1540-5885, Vol. 33, nr 1, s. 4-18Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Despite the popularity and extensive use of engaging users in crowdvoting, very little research has been conducted into the appropriateness of users as substitutes for experts when judging ideas. Accordingly, the purpose of this paper is to investigate the appropriateness of using users as a proxy for professional experts during the initial idea screening of new product/service ideas. In other words, are users' assessments during idea screening conformant with professional experts' assessments and are they reliable as a proxy for experts during idea screening? In a comparative study, two different approaches to outsourcing the screening of wireless ideas to users are examined, including assessment by two different user panels: (1) technically skilled users and (2) technically naïve users. These two approaches were compared with the assessments made by professional experts. The results showed no conformance between users and experts when comparing their absolute scores. However, during a relative comparison (the ranking of ideas), both user panels were conformant with the professional experts. A test of the user panels' ability to select the same top ideas as the professional experts was successful, indicating good conformance between the user panels and the professional experts. This paper's contribution is knowledge of how conformant external users are compared with professional expert judges during idea screening. The results indicate that companies can employ users during the initial screening process using criteria assessment to select the best ideas for further elaboration, something that would significantly reduce the number of ideas. The paper suggests an alternative design to crowdvoting, whereby the users assess the relevant criteria.

Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-33920 (URN)10.1111/jpim.12251 (DOI)000368589800002 ()
Forskningsfinansiär
VINNOVA, 2006-02821KK-stiftelsen
Tillgänglig från: 2014-10-01 Skapad: 2014-10-01 Senast uppdaterad: 2018-01-24Bibliografiskt granskad
Sukhov, A., Magnusson, P. R. & Olsson, L. E. (2015). A conceptual model of the idea construct in innovation contexts: Laying the groundwork for a generative idea assessment approach. In: John Humphreys (Ed.), Academy of Management Proceedings: Meeting Abstract Supplement. Paper presented at Opening Governance - The 75th Annual Meeting of the Academy of Management, August 7-11, 2015, Vancouver (pp. 17256). Academy of Management, 1
Öppna denna publikation i ny flik eller fönster >>A conceptual model of the idea construct in innovation contexts: Laying the groundwork for a generative idea assessment approach
2015 (Engelska)Ingår i: Academy of Management Proceedings: Meeting Abstract Supplement / [ed] John Humphreys, Academy of Management , 2015, Vol. 1, s. 17256-Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

It is often said that all innovation starts with an idea. But what is an idea for innovation? What actually constitutes a new idea is seldom reflected upon by idea management literature. The lack of a unified understanding of what constitutes an idea might result in potentially good ideas being rejected due to not being elaborated enough to receive a fair assessment. Furthermore, the lack of solid definition of an idea has implications for research on idea management, as empirical studies on ideation and idea evaluation are difficult to compare when the studied object – the idea – is not defined. Based on a synthesis of psychology and management research, this paper contributes with a conceptual model of the idea construct. It identifies the need for ideas to possess a degree of completion before being assessed. The model assists a greater understanding of when an idea is ready to be assessed. We further discuss the models’ implications for idea management in the early phases of the idea management process with respect to two different aspects of idea nurturing. The idea definition presented in this paper has implications for reorganising the idea assessment process to incorporate value adding activates such as idea nurturing.

Ort, förlag, år, upplaga, sidor
Academy of Management, 2015
Serie
Academy of Management Proceedings, ISSN 0065-0668
Nyckelord
idea definition, Ideation, Innovation
Nationell ämneskategori
Företagsekonomi
Forskningsämne
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-41919 (URN)10.5465/AMBPP.2015.17256abstract (DOI)
Konferens
Opening Governance - The 75th Annual Meeting of the Academy of Management, August 7-11, 2015, Vancouver
Tillgänglig från: 2016-04-25 Skapad: 2016-04-25 Senast uppdaterad: 2019-07-11Bibliografiskt granskad
Netz, J., Sukhov, A. & Magnusson, P. R. (2015). Exploring the merits if internal outsourcing to increase effectiveness and efficiency in idea screening. In: Proceedings of the 22nd International Product Development Management Conference, Copenhagen, Denmark, June 14-16, 2015.: . Paper presented at Innovation & Product Development Management Conference - IPDMC. Copenhagen, Denmark: European Institute for Advanced Studies in Management
Öppna denna publikation i ny flik eller fönster >>Exploring the merits if internal outsourcing to increase effectiveness and efficiency in idea screening
2015 (Engelska)Ingår i: Proceedings of the 22nd International Product Development Management Conference, Copenhagen, Denmark, June 14-16, 2015., Copenhagen, Denmark: European Institute for Advanced Studies in Management , 2015Konferensbidrag, Publicerat paper (Refereegranskat)
Ort, förlag, år, upplaga, sidor
Copenhagen, Denmark: European Institute for Advanced Studies in Management, 2015
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-41920 (URN)
Konferens
Innovation & Product Development Management Conference - IPDMC
Tillgänglig från: 2016-04-25 Skapad: 2016-04-25 Senast uppdaterad: 2016-06-07Bibliografiskt granskad
Engen, M. & Magnusson, P. R. (2015). Exploring the role of frontline employees as innovators. Service Industries Journal, 35(6), 303-324
Öppna denna publikation i ny flik eller fönster >>Exploring the role of frontline employees as innovators
2015 (Engelska)Ingår i: Service Industries Journal, ISSN 0264-2069, E-ISSN 1743-9507, Vol. 35, nr 6, s. 303-324Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

This article aims for a deeper understanding of front-line employees (FLEs) and their boundary-spanning role in service organizations’ innovation processes from the vantage points of creativity and service innovation theory. It explores in particular FLEs’ processes of creativity by focusing on how ideas emerge and how these ideas are further managed in the organizations’ innovation processes. It draws on an in-depth empirical study of three units at a large spa and resort hotel. The article demonstrates how FLEs’ ideas are related to the assimilation and utilization of knowledge gained in the customer–supplier interface. Furthermore, it introduces the concept of ‘management by weaving’, which encompasses the middle managers’ roles in the complexity of leading diverse innovation processes in the service organization. By having the roles of facilitator, gatekeeper, and translator, middle managers hold the key position for letting FLEs play the role as innovators.

Nyckelord
service innovation, idea creation, front-line employees, knowledge utilization, middle managers
Nationell ämneskategori
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-33921 (URN)10.1080/02642069.2015.1003370 (DOI)000349629900002 ()
Tillgänglig från: 2014-10-01 Skapad: 2014-10-01 Senast uppdaterad: 2017-12-06Bibliografiskt granskad
Organisationer
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0002-7653-5226

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