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Publikasjoner (10 av 43) Visa alla publikasjoner
Koskela-Huotari, K., Svärd, K., Williams, H., Trischler, J. & Wikström, F. (2024). Drivers and Hinderers of (Un)Sustainable Service: A Systems View. Journal of Service Research, 27(1), 106-123
Åpne denne publikasjonen i ny fane eller vindu >>Drivers and Hinderers of (Un)Sustainable Service: A Systems View
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2024 (engelsk)Inngår i: Journal of Service Research, ISSN 1094-6705, E-ISSN 1552-7379, Vol. 27, nr 1, s. 106-123Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Making service provisioning significantly more sustainable is crucial if humankind wants to make a serious effort to operate withinthe boundaries of what the planet can support. The purpose of this paper is to develop a systemic understanding of sustainability inservice provision and shed light on the mechanisms that drive unsustainability and hinder service providers in their efforts to bemore sustainable. To contextualize our study, we focus on a significant sustainability problem: food waste stemming from foodretail at the retailer-consumer interface. We make two theoretical contributions to the service research on sustainability. First, weoffer a systemic conceptualization of sustainability in service as a dynamic ability of a focal system (e.g., a servicefirm) to sustain thesystem(s) that contains it. Second, we explicate the mechanisms—stocks andflows, feedback and mindsets—that contribute to(un)sustainable service provision as a systemic behavior, and which can thus be used as intervention points when designingsustainability initiatives. Our work also has significant practical implications for food retailers and policymakers working towardsreaching UN’s Sustainable Development Goal 12.3, as we specify the feedback loops that drive food waste and hinder efforts toreduce it at the retailer-consumer interface.

sted, utgiver, år, opplag, sider
Sage Publications, 2024
Emneord
service provision, sustainability, system dynamics, feedback loops, food waste, food retailing
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-95227 (URN)10.1177/10946705231176071 (DOI)001000949200001 ()2-s2.0-85159669308 (Scopus ID)
Forskningsfinansiär
The Jan Wallander and Tom Hedelius Foundation, W18-0013
Tilgjengelig fra: 2023-06-15 Laget: 2023-06-15 Sist oppdatert: 2024-02-22bibliografisk kontrollert
Trischler, J., Rohnebaek, M., Edvardsson, B. & Tronvoll, B. (2023). Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context. Public Management Review
Åpne denne publikasjonen i ny fane eller vindu >>Advancing Public Service Logic: moving towards an ecosystemic framework for value creation in the public service context
2023 (engelsk)Inngår i: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045Artikkel i tidsskrift (Fagfellevurdert) Epub ahead of print
Abstract [en]

This paper argues that the theoretical foundation for studying the ecosystemic nature of value creation is lacking within the public service logic (PSL). To address this limitation, the paper uses a theory synthesis to clarify service-related key concepts and develop four premises that position PSL as an ecosystemic framework. These premises 1) position PSL as a mid-range theoretical framework, 2) propose the service ecosystem as an analytical framework, 3) define service (not services) as the basis for PSL, and 4) acknowledge the mediating role of the public service organization in value co-creation. Research directions guide the future development of PSL.

sted, utgiver, år, opplag, sider
Routledge, 2023
Emneord
Public service logic, service logic, service-dominant logic, service ecosystem, theory synthesis
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-96225 (URN)10.1080/14719037.2023.2229836 (DOI)001019899000001 ()2-s2.0-85163792260 (Scopus ID)
Tilgjengelig fra: 2023-08-07 Laget: 2023-08-07 Sist oppdatert: 2023-08-09bibliografisk kontrollert
Trischler, J., Svensson, P. O., Williams, H. & Wikström, F. (2023). Citizens as an innovation source in sustainability transitions - linking the directionality of innovations with the locus of the problem in transformative innovation policy. Public Management Review, 25(11), 2093-2115
Åpne denne publikasjonen i ny fane eller vindu >>Citizens as an innovation source in sustainability transitions - linking the directionality of innovations with the locus of the problem in transformative innovation policy
2023 (engelsk)Inngår i: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 25, nr 11, s. 2093-2115Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This article argues that citizens play a key role in sustainability transitions: Citizens have unique knowledge on why social problems occur and experiment with possible solutions to these problems. Yet transformative innovation policy - a policy frame that promotes socio-technical systems change - is guided by a producer-centric innovation paradigm, which focuses on technological breakthroughs rather than social changes driven by citizens. By drawing on multiple research fields, and by using the example of household food waste, this article challenges this paradigm and asserts that addressing sustainability challenges requires a policy frame that defines citizens as an innovation source.

sted, utgiver, år, opplag, sider
Taylor & Francis, 2023
Emneord
Transformative innovation policy, consumer innovation, sustainability transition, policy analysis, household food waste
HSV kategori
Forskningsprogram
Företagsekonomi; Miljö- och energisystem
Identifikatorer
urn:nbn:se:kau:diva-89642 (URN)10.1080/14719037.2022.2062041 (DOI)000779553800001 ()2-s2.0-85129178896 (Scopus ID)
Tilgjengelig fra: 2022-04-28 Laget: 2022-04-28 Sist oppdatert: 2024-02-22bibliografisk kontrollert
Trischler, J. & Westman Trischler, J. (2022). Design for experience: a public service design approach in the age of digitalization. Public Management Review, 24(8), 1251-1270
Åpne denne publikasjonen i ny fane eller vindu >>Design for experience: a public service design approach in the age of digitalization
2022 (engelsk)Inngår i: Public Management Review, ISSN 1471-9037, E-ISSN 1471-9045, Vol. 24, nr 8, s. 1251-1270Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This article contributes a novel approach to public service design in the age of digitalization. Termed 'design for experience', this approach builds on developments in the fields of digitalization, user experience, and service design, as well as the integration of the service ecosystem concept. 'Design for experience' aims to facilitate value propositions that support public service users to co-create value in their lifeworlds. Achieving this requires a multi-level approach because a user's value creation process is embedded in a multi-actor configuration and governed by institutions. A conceptual framework is offered, alongside guidance in applying the 'design for experience' approach.

sted, utgiver, år, opplag, sider
Taylor & Francis, 2022
Emneord
Service design, user experience, service ecosystem, digitalization, public service logic
HSV kategori
Forskningsprogram
Företagsekonomi; Psykologi
Identifikatorer
urn:nbn:se:kau:diva-83609 (URN)10.1080/14719037.2021.1899272 (DOI)000627631700001 ()2-s2.0-85102580765 (Scopus ID)
Tilgjengelig fra: 2021-04-09 Laget: 2021-04-09 Sist oppdatert: 2022-10-26bibliografisk kontrollert
Karpen, I. O., Vink, J. & Trischler, J. (2022). Service Design for Systemic Change in Legacy Organizations: A Bottom-Up Approach to Redesign (1sted.). In: Bo Edvardsson, Bård Tronvoll (Ed.), The Palgrave Handbook of Service Management: (pp. 457-479). Palgrave Macmillan
Åpne denne publikasjonen i ny fane eller vindu >>Service Design for Systemic Change in Legacy Organizations: A Bottom-Up Approach to Redesign
2022 (engelsk)Inngår i: The Palgrave Handbook of Service Management / [ed] Bo Edvardsson, Bård Tronvoll, Palgrave Macmillan, 2022, 1st, s. 457-479Kapittel i bok, del av antologi (Annet vitenskapelig)
Abstract [en]

How might service design realize change in legacy organizations? This chapter discusses this question by linking service design research with literature on legacy organizations, which are characterized by highly regulated and well-established constellations of actors, resources and structures. Illustrative examples of service design approaches from healthcare and legal services show that tapping into agency at the individual level is important to enable and drive collective change. In this context, the role of service design is to establish an open and safe environment for actors to unpack underlying assumptions and experiment with new ways of working that can catalyze larger-scale change.

sted, utgiver, år, opplag, sider
Palgrave Macmillan, 2022 Opplag: 1st
Emneord
Ecosystem change, Microfoundation, Multi-level theorizing, Service design, Service innovation
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-94918 (URN)10.1007/978-3-030-91828-6_24 (DOI)2-s2.0-85159421782 (Scopus ID)978-3-030-91827-9 (ISBN)978-3-030-91828-6 (ISBN)
Tilgjengelig fra: 2023-05-29 Laget: 2023-05-29 Sist oppdatert: 2023-05-29bibliografisk kontrollert
Gummerus, J., Mickelsson, J., Trischler, J., Harkonen, T. & Gronroos, C. (2021). ActS - Service design based on human activity sets. Journal of Service Management, 32(6), 28-54
Åpne denne publikasjonen i ny fane eller vindu >>ActS - Service design based on human activity sets
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2021 (engelsk)Inngår i: Journal of Service Management, ISSN 1757-5818, E-ISSN 1757-5826, Vol. 32, nr 6, s. 28-54Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Purpose This paper aims to develop and apply a service design method that allows for stronger recognition and integration of human activities into the front-end stages of the service design process. Design/methodology/approach Following a discussion of different service design perspectives and activity theory, the paper develops a method called activity-set mapping (ActS). ActS is applied to an exploratory service design project to demonstrate its use. Findings Three broad perspectives on service design are suggested: (1) the dyadic interaction, (2) the systemic interaction and (3) the customer activity perspectives. The ActS method draws on the latter perspective and focuses on the study of human activity sets. The application of ActS shows that the method can help identify and visualize sets of activities. Research limitations/implications The ActS method opens new avenues for service design by zooming in on the micro level and capturing the set of activities linked to a desired goal achievement. However, the method is limited to activities reported by research participants and may exclude unconscious activities. Further research is needed to validate and refine the method. Practical implications The ActS method will help service designers explore activities in which humans engage to achieve a desired goal/end state. Originality/value The concept of "human activity set" is new to service research and opens analytical opportunities for service design. The ActS method contributes a visualization tool for identifying activity sets and uncovering the benefits, sacrifices and frequency of activities.

sted, utgiver, år, opplag, sider
Emerald Group Publishing Limited, 2021
Emneord
Human activities, Service design, Activity set mapping, Activity theory
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-85573 (URN)10.1108/JOSM-09-2019-0275 (DOI)000678566900001 ()2-s2.0-85111359417 (Scopus ID)
Tilgjengelig fra: 2021-08-05 Laget: 2021-08-05 Sist oppdatert: 2022-05-05bibliografisk kontrollert
Trischler, J. & Kaluza, J. (2021). Co-production in the recruitment of frontline public service employees. Policy and Politics, 49(3), 473-491
Åpne denne publikasjonen i ny fane eller vindu >>Co-production in the recruitment of frontline public service employees
2021 (engelsk)Inngår i: Policy and Politics, ISSN 0305-5736, E-ISSN 1470-8442, Vol. 49, nr 3, s. 473-491Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This article analyses whether involving public service users in the recruitment of frontline employees (FLEs) helps to identify candidates who have the skills needed to co-produce with citizens. It investigates user involvement in FLE recruitment in three public service organisations in Sweden - from the perspectives of service managers, service developers, Human Resource Managers, union representatives and frontline employees. It finds that involving users was perceived to be beneficial for attracting and identifying applicants with a user-centred mindset. User involvement was also seen useful for establishing realistic expectations of what public services can deliver. However, a perceived challenge was to ensure equality and equity of user contributions. This included finding users who were sufficiently informed but without resorting to 'expert users'. Many users required preparation, which added to the complexity and cost of recruitment, and it was important to overcome internal resistance by involving staff in designing and trialling the process.

sted, utgiver, år, opplag, sider
Policy Press, 2021
Emneord
co-production, co-design, citizen involvement, user involvement, public services, recruitment, human resource management, street-level bureaucrats
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-85579 (URN)10.1332/030557320X15986403024733 (DOI)000677609500008 ()2-s2.0-85111615892 (Scopus ID)
Tilgjengelig fra: 2021-08-05 Laget: 2021-08-05 Sist oppdatert: 2022-12-08bibliografisk kontrollert
Wilde, S. J., Smart, W. J., Kelly, S. J. & Trischler, J. (2021). Online business models in Asia: Riding the e-commerce wave in China. In: Jun Xu ; Xiangzhu Gao (Ed.), E-business In The 21st Century: Essential Topics And Studies (pp. 269-289). World Scientific
Åpne denne publikasjonen i ny fane eller vindu >>Online business models in Asia: Riding the e-commerce wave in China
2021 (engelsk)Inngår i: E-business In The 21st Century: Essential Topics And Studies / [ed] Jun Xu ; Xiangzhu Gao, World Scientific, 2021, s. 269-289Kapittel i bok, del av antologi (Annet vitenskapelig)
Abstract [en]

The chapter seeks to provide a contemporaneous view of the e-commerce market in China. Through a review of extant literature, the authors aim to both reinforce previous evidence and research into this important area of commerce, whilst also providing future recommendations for firms seeking to gain a greater foothold in the e-commerce sector in China. A series of strategies are therefore posited to provide new entrants with a framework from which future market share growth in the Chinese e-commerce environment might be derived.

sted, utgiver, år, opplag, sider
World Scientific, 2021
Emneord
Buying characteristics, China, Chinese consumers, E-commerce, E-consumer traits, Online business
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-85938 (URN)10.1142/9789811231841_0011 (DOI)2-s2.0-85111343365 (Scopus ID)9811231834 (ISBN)
Tilgjengelig fra: 2021-09-22 Laget: 2021-09-22 Sist oppdatert: 2022-03-10bibliografisk kontrollert
Trischler, J., Johnson, M. & Kristensson, P. (2020). A service ecosystem perspective on the diffusion of sustainability-oriented user innovations. Journal of Business Research, 116, 552-560
Åpne denne publikasjonen i ny fane eller vindu >>A service ecosystem perspective on the diffusion of sustainability-oriented user innovations
2020 (engelsk)Inngår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 116, s. 552-560Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This article conceptualizes the diffusion of user innovations from a service ecosystem perspective. With the focus on sustainable innovations, the service ecosystem is evaluated, along with other systemic innovation concepts, as a possible theoretical basis for explaining the first adoption and diffusion of user innovations. It is proposed that an ecosystem perspective contributes three assumptions that help to better understand the (non)diffusion of sustainability-oriented user innovations: (1) innovation diffusion is a multi-level and -actor phenomenon; (2) an actor-to-actor orientation integrates user innovators into the ecosystem; (3) the service perspective defines innovation diffusion as an evolving co-created process. The assumptions are translated into policy implications and future research requirements for moving towards an innovation infrastructure that considers the role and contribution of users in sustainable innovation.

sted, utgiver, år, opplag, sider
Elsevier, 2020
Emneord
Diffusion, Innovation ecosystem, Service ecosystem, Sustainability, User innovation
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-77556 (URN)10.1016/j.jbusres.2020.01.011 (DOI)000541934200051 ()2-s2.0-85078150558 (Scopus ID)
Forskningsfinansiär
Vinnova, 2016-04227
Tilgjengelig fra: 2020-04-24 Laget: 2020-04-24 Sist oppdatert: 2020-08-05bibliografisk kontrollert
Williams, H., Lindström, A., Trischler, J., Wikström, F. & Rowe, Z. (2020). Avoiding food becoming waste in households: The role of packaging in consumers’ practices across different food categories. Journal of Cleaner Production, 265, 1-14, Article ID 121775.
Åpne denne publikasjonen i ny fane eller vindu >>Avoiding food becoming waste in households: The role of packaging in consumers’ practices across different food categories
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2020 (engelsk)Inngår i: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 265, s. 1-14, artikkel-id 121775Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Food wastage in households remains a sustainability challenge that poses both environmental and social problems. Among the many factors contributing to this problem, the packaging, including its design and functions, can either leverage or reduce food waste. Yet packaging is often considered an environmental villain, which can lead to missed opportunities for reducing food waste. Against this background, this study explored and quantified the packaging–food waste relationship in households. To explore this relationship, a multi-step method was applied to grasp the role of packaging in consumers’ everyday practices and routines. The method incorporated a questionnaire, food waste diary and in-depth interview to measure food waste across different food categories and explore the underlying reasons for food wastage. According to an analysis of 37 households, packaging played a significant role especially in bread, dairy, meat and staple food wastage. For countering this problem, the most important factors related to packaging are its size and display of detailed information about product safety and storage. This study's theoretical contribution lies in offering a service lens and an ‘outside-in’ approach for exploring the consumer's value creation process and providing a context for better understanding why food wastage occurs in households. For policymakers and packaging designers, this study provides new insights into the relationship between consumer food practices and packaging, thus informing future food waste reduction initiatives.

sted, utgiver, år, opplag, sider
Elsevier, 2020
Emneord
Behaviour, Food waste, Household, Packaging, Packaging function, Service, Chemical contamination, Surveys, Sustainable development, In-depth interviews, Multi step methods, Packaging designers, Policy makers, Product safety, Social problems, Value creation process, Waste reduction
HSV kategori
Forskningsprogram
Miljö- och energisystem; Miljövetenskap
Identifikatorer
urn:nbn:se:kau:diva-78209 (URN)10.1016/j.jclepro.2020.121775 (DOI)000552105600015 ()2-s2.0-85084076200 (Scopus ID)
Tilgjengelig fra: 2020-06-15 Laget: 2020-06-15 Sist oppdatert: 2021-03-25bibliografisk kontrollert
Organisasjoner
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0002-2887-2463