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Publikasjoner (10 av 107) Visa alla publikasjoner
Magnusson, P., Christiane, H. & Edvardsson, B. (2019). Exploring the challanges of servitization in manufacturing companies. In: P. Kristensson, P. R. Magnusson, & L. Witell (Ed.), Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation (pp. 253-279). New Jersey: World Scientific
Åpne denne publikasjonen i ny fane eller vindu >>Exploring the challanges of servitization in manufacturing companies
2019 (engelsk)Inngår i: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, s. 253-279Kapittel i bok, del av antologi (Fagfellevurdert)
sted, utgiver, år, opplag, sider
New Jersey: World Scientific, 2019
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-75174 (URN)10.1142/9789813273382_0013 (DOI)9789813273375 (ISBN)9789813273382 (ISBN)
Tilgjengelig fra: 2019-10-09 Laget: 2019-10-09 Sist oppdatert: 2019-10-10bibliografisk kontrollert
Magnusson, P., Hipp, C. & Edvardsson, B. (2019). Exploring the challenges of servitization in manufacturing companies. In: Per Kristensson, Pter R. Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 253-279). World Scientific Publishing Co.
Åpne denne publikasjonen i ny fane eller vindu >>Exploring the challenges of servitization in manufacturing companies
2019 (engelsk)Inngår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Pter R. Magnusson, Lars Witell, World Scientific Publishing Co. , 2019, s. 253-279Kapittel i bok, del av antologi (Annet vitenskapelig)
Abstract [en]

The following sections are included: Embracing Services in Manufacturing Distinction between Products and Services Understanding Services in Manufacturing Method Empirical Results and Reflections Concluding Discussion References

sted, utgiver, år, opplag, sider
World Scientific Publishing Co., 2019
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-73357 (URN)10.1142/9789813273382_0013 (DOI)2-s2.0-85067142451 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Tilgjengelig fra: 2019-07-02 Laget: 2019-07-02 Sist oppdatert: 2019-10-24bibliografisk kontrollert
Kristensson, P., Magnusson, P. & Witell, L. (2019). Introduction (1ed.). In: P. Kristensson, P. R. Magnusson, & L. Witell (Ed.), Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation (pp. 1-14). New Jersey: World Scientific
Åpne denne publikasjonen i ny fane eller vindu >>Introduction
2019 (engelsk)Inngår i: Service innovation for sustainable business : Stimulating, realizing and capturing the value from service innovation / [ed] P. Kristensson, P. R. Magnusson, & L. Witell, New Jersey: World Scientific, 2019, 1, s. 1-14Kapittel i bok, del av antologi (Fagfellevurdert)
sted, utgiver, år, opplag, sider
New Jersey: World Scientific, 2019 Opplag: 1
HSV kategori
Identifikatorer
urn:nbn:se:kau:diva-75175 (URN)10.1142/9789813273382_0001 (DOI)9789813273375 (ISBN)9789813273382 (ISBN)
Tilgjengelig fra: 2019-10-09 Laget: 2019-10-09 Sist oppdatert: 2019-10-10bibliografisk kontrollert
Kristensson, P., Magnusson, P. & Witell, L. (2019). Introduction. In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 1-14). World Scientific Publishing Co.
Åpne denne publikasjonen i ny fane eller vindu >>Introduction
2019 (engelsk)Inngår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific Publishing Co. , 2019, s. 1-14Kapittel i bok, del av antologi (Annet vitenskapelig)
sted, utgiver, år, opplag, sider
World Scientific Publishing Co., 2019
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-73355 (URN)10.1142/9789813273382_0001 (DOI)2-s2.0-85067168128 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Tilgjengelig fra: 2019-07-02 Laget: 2019-07-02 Sist oppdatert: 2019-10-24bibliografisk kontrollert
Netz, J. & Magnusson, P. (2019). Methods and tools for service innovation. In: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 15-27). World Scientific
Åpne denne publikasjonen i ny fane eller vindu >>Methods and tools for service innovation
2019 (engelsk)Inngår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation, World Scientific, 2019, s. 15-27Kapittel i bok, del av antologi (Annet vitenskapelig)
Abstract [en]

Successful development of new services is challenging, since services are process- and experience-based, and often include human interaction during delivery (Bitner et al., 2008; Gustafsson et al., 2012). Hence, emphasizing the use of tools and methods that capture the process, delivery, and experience from the customer or user perspective during new service development is important. However, many companies try to rely on tools and methods designed for the development of physical products when developing new services. These companies will sooner or later discover that there are huge differences in developing services as compared to products.

sted, utgiver, år, opplag, sider
World Scientific, 2019
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-73349 (URN)10.1142/9789813273382_0002 (DOI)2-s2.0-85067159006 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Tilgjengelig fra: 2019-07-02 Laget: 2019-07-02 Sist oppdatert: 2019-10-11bibliografisk kontrollert
Kristensson, P., Magnusson, P. & Witell, L. (Eds.). (2019). Service innovation for sustainable business: Stimulating, realizing and capturing the value from service innovation. World Scientific Publishing Co.
Åpne denne publikasjonen i ny fane eller vindu >>Service innovation for sustainable business: Stimulating, realizing and capturing the value from service innovation
2019 (engelsk)Collection/Antologi (Annet vitenskapelig)
Abstract [en]

Service innovation is a concept that, for the last decade, has received increased attention both among academics as well as practitioners. However, service innovation is a multi-fragmented concept which often induces confusion. The main purpose of the book is to discuss and explain what service innovation is, based on contemporary research. It explains service innovation from three different perspectives: stimulation, realization, and value capture. Stimulation: Focuses on the front-end of service innovation. It deals with structures, cultures, and processes that stimulates innovation. Idea management will be a central part of this, where the specifics with handling service ideas, both internally and externally, are illuminated. Realization: Deals with aspects on how to realize service innovations. This includes different aspects such as specific tools to be used for developing services, and also processes such as service design which aims to receive a better understanding of the customer or user. As co-creation is an important aspect of service innovation, this will also be dealt with. Finally, as many service innovations require behavior change (internally within the organization and externally among the receiving parties), this will also be covered. Value capture: Companies transitioning to become more service-oriented discover the need to reconsider old business models in order to capitalize on their service offerings. Services are often taken for granted and included in the price. This book will addresses the problem of going "from free to fee". In addition, the book also deals with the difficulties that involve moving from a traditional product-oriented logic to a more contemporary service-logic.

sted, utgiver, år, opplag, sider
World Scientific Publishing Co., 2019. s. 314
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-73348 (URN)10.1142/11074 (DOI)2-s2.0-85067165175 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Tilgjengelig fra: 2019-07-02 Laget: 2019-07-02 Sist oppdatert: 2019-10-08bibliografisk kontrollert
Kristensson, P. & Magnusson, P. (2019). Servitization goes to the psychologist. In: Per Kristensson, Peter R. Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 163-177). New Jersey: World Scientific Publishing Co.
Åpne denne publikasjonen i ny fane eller vindu >>Servitization goes to the psychologist
2019 (engelsk)Inngår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, New Jersey: World Scientific Publishing Co. , 2019, s. 163-177Kapittel i bok, del av antologi (Annet vitenskapelig)
Abstract [en]

The following sections are included: Introduction The Platform to Servitization Five Techniques to Start and Perpetuate Change Perpetuating the Change Using the Five Techniques in Change Projects References

sted, utgiver, år, opplag, sider
New Jersey: World Scientific Publishing Co., 2019
HSV kategori
Forskningsprogram
Företagsekonomi; Psykologi
Identifikatorer
urn:nbn:se:kau:diva-73351 (URN)10.1142/9789813273382_0009 (DOI)2-s2.0-85067150705 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Tilgjengelig fra: 2019-07-02 Laget: 2019-07-02 Sist oppdatert: 2019-09-05bibliografisk kontrollert
Witell, L., Magnusson, P., Edvardsson, B. & Beckman, H. (2019). Value creation in service-based states of business relationships. In: Per Kristensson, Peter R. Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation (pp. 281-305).
Åpne denne publikasjonen i ny fane eller vindu >>Value creation in service-based states of business relationships
2019 (engelsk)Inngår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the value from Service Innovation / [ed] Per Kristensson, Peter R. Magnusson, Lars Witell, 2019, s. 281-305Kapittel i bok, del av antologi (Annet vitenskapelig)
Abstract [en]

The following sections are included: Introduction Value and Value Drivers in a Relationship Context Methodology Results Conclusions Appendix: An Overview of the Conceptualization of Value Drivers References

HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-73362 (URN)10.1142/9789813273382_0014 (DOI)2-s2.0-85067156198 (Scopus ID)9789813273382 (ISBN)9789813273375 (ISBN)
Tilgjengelig fra: 2019-07-02 Laget: 2019-07-02 Sist oppdatert: 2019-10-08bibliografisk kontrollert
Sukhov, A. & Magnusson, P. (2019). What is an idea for innovation?. In: Per Kristensson, Peter Magnusson, Lars Witell (Ed.), Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation (pp. 29-47). World Scientific
Åpne denne publikasjonen i ny fane eller vindu >>What is an idea for innovation?
2019 (engelsk)Inngår i: Service Innovation for Sustainable Business: Stimulating, Realizing and Capturing the Value from Service Innovation / [ed] Per Kristensson, Peter Magnusson, Lars Witell, World Scientific, 2019, s. 29-47Kapittel i bok, del av antologi (Annet vitenskapelig)
Abstract [en]

1. There is no unified model for what an idea for innovation is.

2. This chapter provides a model for describing the anatomy of an idea

and also defines the boundary conditions to be fulfilled for realizing it.

3. An idea is defined as a short contextual narrative consisting of a solution

to a certain problem. Ideas have a dual purpose: they provide a

description for a certain plan of action, but also trigger new associations

and give rise to new ideas. A checklist for managing idea development

is provided.

4. This is a conceptual chapter that is relevant for both private and public

innovation management practices.

5. This chapter relates to Chapters 2 and 4.

sted, utgiver, år, opplag, sider
World Scientific, 2019
Emneord
Innovation, Idea, Fuzzy Front End, Front End of Innovation, Definition, Problem-solving
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-71917 (URN)10.1142/9789813273382_0003 (DOI)9789813273375 (ISBN)
Tilgjengelig fra: 2019-04-29 Laget: 2019-04-29 Sist oppdatert: 2019-11-18bibliografisk kontrollert
Engen, M. & Magnusson, P. (2018). Casting for service innovation: The roles of frontline employees. Creativity and Innovation Management, 27(3), 255-269
Åpne denne publikasjonen i ny fane eller vindu >>Casting for service innovation: The roles of frontline employees
2018 (engelsk)Inngår i: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 27, nr 3, s. 255-269Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The purpose of this paper is to explore the roles of frontline employees (FLEs) in service innovation processes and how they contribute to these roles. In the literature, FLEs are argued to play an important role in service innovation; however, neither the potential types of roles nor what taking on these potential roles means to FLEs, have previously been studied. This study investigates FLEs' actions in different types of service innovation processes. Based on analyses of eight different service business units, FLEs are identified as having either of two sets of roles: (1) leading roles as idea creators, developers and implementers, or (2) supporting roles as problem reporters, advisors and executors. The analysis provides managers with guidelines which can help them to better utilize FLEs as contributors to service innovation, either as leading or supporting actors. These imply different management challenges, which are discussed. Advice on how to tackle these challenges is given on the basis of the findings.

sted, utgiver, år, opplag, sider
Hoboken, New Jersey, USA: John Wiley & Sons, 2018
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-66944 (URN)10.1111/caim.12263 (DOI)000443113800004 ()2-s2.0-85044456147 (Scopus ID)
Tilgjengelig fra: 2018-04-06 Laget: 2018-04-06 Sist oppdatert: 2019-03-14bibliografisk kontrollert
Organisasjoner
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0002-7653-5226