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Publikasjoner (4 av 4) Visa alla publikasjoner
Herstad, S. J., Solheim, M. C. W. & Engen, M. (2019). Learning through urban labour pools: Collected worker experiences and innovation in services. Environment and planning A, 51(8), 1720-1740, Article ID UNSP 0308518X19865550.
Åpne denne publikasjonen i ny fane eller vindu >>Learning through urban labour pools: Collected worker experiences and innovation in services
2019 (engelsk)Inngår i: Environment and planning A, ISSN 0308-518X, E-ISSN 1472-3409, Vol. 51, nr 8, s. 1720-1740, artikkel-id UNSP 0308518X19865550Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Knowledge-intensive services firms depend on the skills and networks of employees and tend to cluster in large-city regions. This raises the fundamental question of whether knowledge-intensive services firms 'learn through urban labour pools' in manners that have implications for innovation. To address it, a distinction is in this paper made between 'related variety' and 'unrelated variety' of work-life experiences collected by employees and combined in firms. The empirical analysis uses innovation survey and register data to demonstrate that higher levels of unrelated variety among staff in urban knowledge-intensive services firms inspire innovation activity and increase the probability of innovation success. Outside cities, where knowledge-intensive services firms on average have more specialized knowledge bases, innovation responds negatively to unrelated variety and positively to related variety. As a result, the sign, size and significance of urban-rural dividing lines in innovation propensities depend on whether firms have cultivated the skill profiles that are most conducive to innovation in their locations. Constraints faced specifically by knowledge-intensive services firms outside cities in this respect are identified and implications for policy drawn.

sted, utgiver, år, opplag, sider
Sage Publications, 2019
Emneord
Urban, services, related variety, unrelated variety, innovation
HSV kategori
Forskningsprogram
Geografi
Identifikatorer
urn:nbn:se:kau:diva-74338 (URN)10.1177/0308518X19865550 (DOI)000478252300001 ()
Tilgjengelig fra: 2019-08-15 Laget: 2019-08-15 Sist oppdatert: 2019-11-14bibliografisk kontrollert
Engen, M. & Magnusson, P. (2018). Casting for service innovation: The roles of frontline employees. Creativity and Innovation Management, 27(3), 255-269
Åpne denne publikasjonen i ny fane eller vindu >>Casting for service innovation: The roles of frontline employees
2018 (engelsk)Inngår i: Creativity and Innovation Management, ISSN 0963-1690, E-ISSN 1467-8691, Vol. 27, nr 3, s. 255-269Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

The purpose of this paper is to explore the roles of frontline employees (FLEs) in service innovation processes and how they contribute to these roles. In the literature, FLEs are argued to play an important role in service innovation; however, neither the potential types of roles nor what taking on these potential roles means to FLEs, have previously been studied. This study investigates FLEs' actions in different types of service innovation processes. Based on analyses of eight different service business units, FLEs are identified as having either of two sets of roles: (1) leading roles as idea creators, developers and implementers, or (2) supporting roles as problem reporters, advisors and executors. The analysis provides managers with guidelines which can help them to better utilize FLEs as contributors to service innovation, either as leading or supporting actors. These imply different management challenges, which are discussed. Advice on how to tackle these challenges is given on the basis of the findings.

sted, utgiver, år, opplag, sider
Hoboken, New Jersey, USA: John Wiley & Sons, 2018
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-66944 (URN)10.1111/caim.12263 (DOI)000443113800004 ()2-s2.0-85044456147 (Scopus ID)
Tilgjengelig fra: 2018-04-06 Laget: 2018-04-06 Sist oppdatert: 2019-03-14bibliografisk kontrollert
Skålén, P., Karlsson, J., Engen, M. & Magnusson, P. (2018). Understanding public service innovation as resource integration and creation of value propositions. Australian journal of public administration, 77(4), 700-714
Åpne denne publikasjonen i ny fane eller vindu >>Understanding public service innovation as resource integration and creation of value propositions
2018 (engelsk)Inngår i: Australian journal of public administration, ISSN 0313-6647, E-ISSN 1467-8500, Vol. 77, nr 4, s. 700-714Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

This paper departs from research on Public Service Logic (PSL) to advance a framework ofpublic service innovation (PSI) by incorporating the notions of resource integration and valueproposition. The framework consists of three resource integration processes, referred to asvalue creation, value co-creation and value facilitation, through which users and employeesdetect problems and suggest solutions that contribute to service innovation by creatingnew, or by developing existing, value propositions. To test and illustrate the framework, astudy of six service innovation groups in primary care was drawn on. Four aggregates ofservice innovation ideas were identified in the study: access, patient experience, physicalenvironment and organization of work. In line with the framework, the findings suggest thatusers and employees contribute to PSI by drawing on their knowledge and experience ofconducting resource integration, and by detecting problems and suggesting solutions to theseproblems.

HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-65542 (URN)10.1111/1467-8500.12308 (DOI)000451831300015 ()
Tilgjengelig fra: 2018-01-05 Laget: 2018-01-05 Sist oppdatert: 2018-12-20bibliografisk kontrollert
Engen, M. & Magnusson, P. R. (2012). Exploring frontline employees as a driver for service innovation. In: 19th International Product Development Management Conference. Paper presented at 19th International Product Development Management Conference (pp. 67-68). Manchester
Åpne denne publikasjonen i ny fane eller vindu >>Exploring frontline employees as a driver for service innovation
2012 (engelsk)Inngår i: 19th International Product Development Management Conference, Manchester, 2012, s. 67-68Konferansepaper, Publicerat paper (Fagfellevurdert)
sted, utgiver, år, opplag, sider
Manchester: , 2012
HSV kategori
Forskningsprogram
Företagsekonomi
Identifikatorer
urn:nbn:se:kau:diva-15357 (URN)
Konferanse
19th International Product Development Management Conference
Tilgjengelig fra: 2012-10-29 Laget: 2012-10-29 Sist oppdatert: 2017-12-06bibliografisk kontrollert
Organisasjoner
Identifikatorer
ORCID-id: ORCID iD iconorcid.org/0000-0001-6670-608x